Troubleshooting and Maintenance

39

Troubleshooting Techniques

40

Display problems

40

Hard disk drive problems

41

Keyboard, touch pad, and mouse problems

42

Performance problems

42

Power and battery problems

43

Startup problems

44

Testing the Hardware

45

To run the e-DiagTools diagnostic tests

45

Configuring Your Notebook

47

To run the BIOS configuration utility

47

Reinstalling and Updating Software

49

To recover the factory installation of your hard disk

49

HP Service and Support

51

Getting Assistance for Your Notebook

52

To get help from HP Instant Support

52

To get help from the web

52

To contact HP for support or service

52

To receive repair service

54

To prepare your notebook for shipment

55

Hewlett-Packard Limited Warranty Statement

56

Reference Information

59

Hardware Specifications

60

Safety Information

62

Power cords

62

Ergonomics

63

Battery safety

63

Laser safety

64

Regulatory Information

65

U.S.A

65

Index

67

8 Startup Guide

Page 8
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HP ZE1000 manual Troubleshooting and Maintenance, HP Service and Support, Reference Information, Index