Cannot access the Control Center

The DW6000 LEDs

If you cannot access the Control Center, you can still get information from the DW6000 LEDs that can enable you to restore connectivity. Follow the troubleshooting procedures below. Remember that any problem may be caused by more than one thing. If you implement a troubleshooting procedure but still cannot access the Control Center, proceed to the next step. Also, try the troubleshooting procedures more than once before contacting customer support.

Remember to also try to access the Control Center by clicking on the shortcut or typing www.direcwaysupport.com in the URL address or location bar, try typing http://192.168.0.1 in the bar and pressing Enter.

The DW6000 has five LED indicators on the front panel. See Figure 11 on page 17. They are listed below.

Note: Whenever the LEDs do not function properly as described below, check to be sure you have the correct power supply, PN 1031105-0001.

•LAN - The LAN indicator shows whether the LAN is connected and usable, and whether there is receive or transmit activity.

•Transmit - The Transmit indicator shows whether the DW6000 can transmit or is transmitting, or if some condition is preventing transmission.

•Receive - The Receive indicator shows whether the DW6000 has acquired the correct outroute, is receiving, or if some condition is preventing reception.

•System - The System indicator shows whether the DW6000 is completely operational or not.

•Power - The Power indicator shows if the DW6000 is powered on and operating normally.

Fatal error indication If the Power LED is off and one or more of the other LEDs is flashing, the unit may have to be replaced. If there is not fatal error indication, proceed to the next troubleshooting step.

First try power cycling the DW6000 by disconnecting the power from the power strip or surge protector, waiting 10 seconds, and then plugging it back in. The unit may recover.

Note: If the fatal error indication continues, the unit must be replaced.

Please contact customer support.

All LEDs off If all the LEDs are off, check that all the power connections are secure. If they are, unplug the AC power cord from the surge protector or other power source. If the LEDs do not come on, contact customer support.

DW6000 Troubleshooting 33

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Hughes DW6000 manual Cannot access the Control Center
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DW6000 specifications

The Hughes DW6000 is a high-performance satellite modem designed primarily for broadband Internet access, particularly in remote and rural areas where traditional wired options aren’t feasible. This equipment is prominent within Hughes Network Systems' lineup of satellite communication technologies and offers a robust solution for both residential and commercial applications.

One of the standout features of the Hughes DW6000 is its compatibility with the HughesNet satellite broadband service. It supports two-way satellite Internet connectivity, allowing users to send and receive data simultaneously, which enhances Internet speed and efficiency. The modem operates on the Ka-band, which is known for providing higher bandwidth and faster data transmission rates compared to traditional Ku-band systems.

The DW6000 is equipped with advanced technologies such as Adaptive Coding and Modulation (ACM), which dynamically adjusts data transmission rates based on network conditions. This feature ensures optimal performance and availability of service, even under less-than-ideal weather conditions or during peak usage times. Additionally, it includes built-in Quality of Service (QoS) capabilities, which prioritize network traffic to maintain steady, reliable performance for applications like video streaming and VoIP.

With a user-friendly design, the Hughes DW6000 offers straightforward installation and setup processes, making it accessible for users who may not have technical expertise. Its compact size also allows for easy placement in various environments.

Moreover, the modem supports various interface options, including Ethernet for connecting multiple devices, and USB connections for individual setups. This versatility makes it a fit for both home networks and small office environments.

The DW6000 also has security features in place, including encryption options to safeguard data transmission. This is particularly important in today's digital landscape, where data privacy and security are vital considerations.

In summary, the Hughes DW6000 satellite modem stands out for its robust features, including support for high-speed Internet access, dynamic transmission adjustments through ACM, and user-friendly installation. Its versatility, combined with essential security measures, makes it a solid choice for anyone looking to establish reliable connectivity in hard-to-reach locations. Whether for home use or business applications, the DW6000 delivers the performance needed to keep users connected in an increasingly digital world.
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