82 RS/6000 43P 7043 Models 150 and 260 Handbook
mode (service mode), run in maintenance mode, or run concurrently
(concurrent mode) with other applications. They have access to the AIX Error
Log and the AIX Configuration Data.
Service Mode allows checking of system devices and features. Concurrent
Mode allows the normal system functions to continue while selected
resources are being checked. Maintenance Mode allows checking of most
system resources.
The System Management Services (SMS) error log is accessible from the
SMS menu for tests performed through SMS programs. The Service
Processor error log is accessible from the Service Processor menu for results
of Service Processor tests.
3.2.3.9 Service Director for RS/6000
The Service Director for RS/6000 is available at no additional charge if the
RS/6000 processor is covered by an IBM Warranty or IBM Maintenance
Service Agreement. When installed on the RS/6000, the Service Director for
RS/6000 can enhance IBM’s ability to provide the system with maintenance
service.
The Service Director for RS/6000:
• Monitors and analyzes system errors, and if needed, can automatically
place a service call to IBM without customer intervention
• Can reduce the effect of business disruptions due to unplanned system
outages and failures
• Performs problem analysis on a subset of hardware-related problems and,
with customer authorization, automatically reports the results to IBM
Service
3.2.3.10 On-line Customer Support (OCS)
On-line Customer Support for hardware problem reporting may be performed
by remote login by RS/6000 specialists using normal AIX facilities. The
Service Director for RS/6000 software can also be used for this capability.
AIX Support offerings will be under AIXSERV and Service Director for
RS/6000.
3.2.4 Supported Optional Features
In this section, optional features are defined as internal optional devices.
Adapters are described in more detail in Chapter 5, “Adapters, Overview and