Lotus Domino Server R5 Implementation Guide

June 18, 2001

 

 

Post-installation Support

A. Domino Product Support

IBM provides the technical post installation support for Lotus Domino and related software. Several fee offerings are available and recommended based on the specifics of the customer. Overall, support and upgrade protection is offered under a program called Passport Advantage.

Passport Advantage customer support makes it easy for customers to put IBM and Lotus software support to work in a cost-effective and efficient way. Passport Advantage Customer Support provides easy to access, responsive, cross-platform software support from Lotus -- around the clock and around the world. It is simple for customers to purchase and administer as part of their overall software acquisition. Customers are able to acquire software solutions in one planning and budgeting cycle, with the ease of a single agreement. Lotus integrated support solutions are designed for each Passport Advantage option and tailored to individual customer needs and how they acquire software licenses and subscription. With the Volume Purchase Option, support is acquired as it is needed in incremental incident based packs. With the Contract Option, annual support is selected on a product by product basis, bundled with the software license and Software Subscription. With the Complete Enterprise Option, annual support is included in the per user price for each product category.

Through the convenience and ease of calling the IBM or Lotus number assigned to each customer's calling area, customers receive prompt responses to their questions. Customers can choose the type of support that best meets their business software requirements. They can select from support Monday through Friday during their country business hours or around the clock, seven days a week.

The Volume Purchase Option for support of IBM and Lotus software is a non-contract offering based on the requirements of the customer interested in minimal cost and paperwork. The offering can include:

Ÿ10, 20 and 30 incident packs are available for Notes/Domino

Ÿ5 Incident Pack of 24 x 7 coverage available

ŸSite Support available for Notes/Domino and 10 Incident Packs available for

ŸDeveloper tools

ŸPer call or per year

Ÿ(Acquisitions of IBM support do not earn points under Passport Advantage)

The Contract Option for support is a contract for two years based on points and includes:

ŸAnnual support selected on a product-by-product basis

ŸMay be acquired separately or combined with software and Software Subscription acquisition and renewal

ŸSingle agreement for software programs and support

ŸTelephone and electronic access (where available) to IBM and Lotus support centers during country business hours

Ÿ24 x 7 support can be acquired for designated callers

ŸAdditional designated callers available for a fee

The Complete Enterprise Option for support is a contract for two years based on “bundles of IBM and Lotus software” and users and includes:

ŸAnnual support is included for all IBM and Lotus products selected

ŸSingle contract for software programs and support

ŸTelephone and electronic access to IBM and Lotus support centers during country business hours

Ÿ24 x 7 support can be acquired for designated callers

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IBM R5 manual Post-installation Support, Domino Product Support

R5 specifications

IBM R5, also known as IBM Notes R5, marked a significant evolution in the IBM Notes and Domino platform, offering users enhanced capabilities and features that improved productivity and collaboration in the workplace. Released in 1999, R5 introduced a more refined user interface, improved performance, and a range of new tools designed to facilitate communication and teamwork.

One of the standout features of IBM R5 was its comprehensive integration of email, calendaring, and tasks within a single interface. This centralized approach allowed users to manage their communications more efficiently, reducing the need to switch between multiple applications. The improved email functionality included enhanced filtering and sorting capabilities, enabling users to better organize their inboxes.

The R5 version also introduced significant advancements in the collaborative aspects of the platform. With new tools for team collaboration, such as enhanced discussion databases and a shared documents feature, R5 made it easier for teams to work together on projects irrespective of their physical locations. The introduction of instant messaging capabilities further bridged communication gaps, allowing users to connect in real time.

IBM R5 was built on a robust architecture that incorporated Domino server enhancements, which improved scalability and performance. The platform supported new technologies, including Java applets, allowing developers to build more dynamic and interactive applications. Additionally, the integration of the LDAP (Lightweight Directory Access Protocol) provided better directory services, making it simpler to manage user identities across the network.

Security features were also a focus in R5, with improvements in encryption and user authentication that helped safeguard sensitive data. The platform’s ability to integrate with other enterprise applications while maintaining robust security protocols made it a choice for organizations that prioritized data protection.

Moreover, IBM R5 incorporated a more modular and flexible architecture, enabling easier customization and management of applications and components. This adaptability catered to a wide range of business needs, thus positioning IBM Notes R5 as a versatile solution for organizations looking to enhance their workflow and communication processes.

Overall, IBM R5 served as a milestone in the evolution of enterprise collaboration solutions. Its innovative features, user-friendly interface, and robust security measures laid the foundation for future developments in the IBM Notes and Domino ecosystem, ultimately contributing to more efficient and effective business practices.