Intel AC450NX POST Error Codes and Messages

Chapter 22 Solving Problems: Troubleshooting/Error Messages

273

Port 80h Codes (continued)

CP Beeps Reason

D6 Initialize option ROM error

D8 Shutdown error

DA Extended Block Move

DC Shutdown 10 error

FB FRB in progress

FC Five second wait for BMC to initialize

FD FRB 2 watchdog timer failed, reset will occur in five seconds

POST Error Codes and Messages

The table below contains POST error codes and their associated messages.

Code Error message

0002 Primary boot device not found

0010 Cache memory failure, do not enable cache

0015 Primary output device not found

0016 Primary input device not found

0042 ISA Config contains invalid info

0050 PnP memory conflict

0051 PnP 32-bit memory conflict

0052 PnP IRQ conflict

0053 PnP DMA conflict

0054 PnP error log is full

0055 Bad PnP serial id checksum

0056 Bad PnP resource data checksum

0060 Keyboard is locked ... Please unlock it

0070 CMOS time & date not set

0080 Option ROM has bad checksum

0083 Shadow of PCI ROM failed

0085 Shadow of ISA ROM failed

0131 Floppy drive A:

0132 Floppy drive B:

0135 Floppy disk controller failure

0140 Shadow of System BIOS Failed

0170 Disabled CPU slot #

0171 CPU Failure—CPU # 1

0172 CPU Failure—CPU # 2

0173 CPU Failure—CPU # 3

0174 CPU Failure—CPU # 4

0175 CPU modules are incompatible or one is not present.

continued

Contents

Main Page Quick Reference and Conventions For translated warnings, see Appendix C, Warnings Part I: Users Guide Part II: Service Technicians Guide Conventions Contents Quick Reference and Conventions For translat ed war nings, see Appendix C, War nings Part I: Users Guide 1 Introduction to the High-performance Server 2 On-site Installation: Installing the Server 5 System Setup Utility: When to Run 6 SCSI Configuration Utility 7 Emergency Management Port Console: How to Use 8 FRU and SDR Load Utility: When to Run 9 Hot-swappable Fans: Hot Swapping 10 Hot-swappable SCSI Hard Disk Drives: Installing/Hot Swapping 11 Hot-swappable Power Supplies: Hot Swapping Part II: Service Technicians Guide Safety Guidelines 12 Server Covers: Removing/Reinstalling 13 Server Components: Removing/Reinstalling 14 Removable Media Drives: Installing/Removing/Replacing 15 Midplane: Description/Voltages 16 Peripheral Bay Backplane: Description 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers 18 CPU Baseboard: Description/Setting Configuration Jumpers 19 Memory Modules: Description/Adding Memory 20 Power System: Description/Calculating Power Usage 21 Back-up Battery: Replacing/Disposing 22 Solving Problems: Troubleshooting/Error Messages 23 Front Panel: Description/Voltages 24 Peripheral Bay Blindmate Board: Description A Regulatory Specifications B Equipment Log C Warnings Index Figures Page Tables Part I: Users Guide Page 1 Introduction to the High-performance Server Server Features Page Server Features (continued) Chassis Figures 1-2 and 1-3 show the major components of the server. Page Figure 1-4. Chassis, Rear View Controls and Indicators Page Server Security Password Protection Secure Boot Mode Boot Sequence Cont rol Page Page 2 On-site Installation: Installing the Server Selecting a Site Physical Specifications Environmental Specifications After Unpacking the Server Connecting Peripheral Devices Figure 2-1. Server I/O Connections Obtaining a Power Cord Set Turning on Your Server HA B C D E F G Figure 2-2. Server Power and Reset Switches Power-on Self Tes t Booting From the Server Configuration Software CD A B Copying Configuration Software to Diskettes Installing Video Drivers Installing SCSI Drivers Server Wont Boot From the CD Page Page 3 Power-on Self Test: Description/Running Power-on Self Test (POST) Page 4 Setup Utility: When to Run When to Run the BIOS Setup Utility Running the Setup Utility Page Main Menu Default values are in bold typeface, and auto-configured values are shaded. Page Main Menu (continued) Advanced Menu Page Page Page Security Menu Serv er Menu Server Menu (continued) Boot Menu Exit Menu Selections Page 5 System Setup Utility: When to Run When to Run the System Setup Utility What You Need to Do Running the SSU Starting the SSU Customiz ing the SSU Launching a Task Resour ce Configuration Add-in (RCA) Window Page Defining an ISA Card Adding and Removing ISA Cards Modifying Resources Page Page Multiboot Add-in Security Add-in To Set the User Password To Change or Clear the User Password To Set the Administrator Password To Change or Clear the Administrator Password Security Options Syst em Event Log Manager Add-in Sensor Data Re cord (SDR) Ma nager Add- In Figure 5-9. SDR Manager Main Window Field Replaceable Unit (FRU) Manager Exiting the SSU Page Page 7 Emergency Management Port Console: How to Use How EMP Console Works Page Requirements Setting Up the Server for the EMP Serv er Menu Console Re direct ion Submenu Main EMP Console Window Toolbar Status Bar EMP Console Ma in Menu Server Control Operations Connect Power On/Off Reset Phonebook FRU Viewer FRU Viewer Menu Options 8 FRU and SDR Load Utility: When to Run When to Run the FRUSDR Load Utility What You Need to Do How You Use the FRUSDR Load Utility Command Line For mat Pars ing the Command Line Displaying Usage Information The following information is display if -v option is included in the command line. Displaying a Given Area Displaying DMI Area Displaying FRU Area Page Displaying SDR Area Using Speci fied CFG File Displaying Utility Title and Version Configuration File Prompting for Product Level FRU Information Filtering Sensor Data Record From the SDR File Updating DMI Nonvolatile Storage Area Updating the SDR Nonvolatile Storage Area Cleaning Up and Exiting 9 Hot-swappable Fans: Hot Swapping Hot-Swapping a Fan Removing a Fan Page Replac ing a Fan 10 Hot-swappable SCSI Hard Disk Drives: Installing/Hot Swapping Hot-docking Bays SCSI SCA Hard Disk Drives Mounting a SCSI SCA Har d Disk Drive in a Carr ier Page Installing a SCSI SCA Hard Disk Drive in a Hot-docking Bay Page Hot-swapping a SCSI SCA Hard Disk Drive SCSI Drive Status LED Descriptions Page Page 11 Hot-swappable Power Supplies: Hot Swapping Hot Swapping a Power Supply Removing a Power Supply Page Replac ing a Power Supply Part II: Service Technicians Guide Page Safety Guidelines Server Precautions Equipment Rack Precautions Page Page 12 Server Covers: Removing/Reinstalling Covers Removing the Peripheral Bay Cover Reinstalling the Peripheral Bay Cover Removing the Front Bezel Reinstalling the Front Bezel Removing the Top Cover Page Reinst alling the Top Cover Removing the PCI Bus Hot-Plug Cover Reinstalling the PCI Bus Hot-Plug Cover Removing the Fan Array Assembly Cover Reinstalling the Fan Array Assembly Cover Removing the Memory Module Cover Page 13 Server Components: Removing/Reinstalling Fan Array Housing Removing the Fan Array Hous ing Reinst alling the Fan Array Housing Page Figure 13-2. Fan Array Housing LCD Module Removing the LCD Module Reinstalling the LCD Module Memory Modules Removing a Memory Module Reinstalling a Memory Module Page Front Side Bus Terminator Module Removing a Termina tor Module Reinstalling a Terminator Module Page Processor Removing a Processor Installing a Processor DC to DC Converter VRM Removing a DC to DC Converter VRM Installing a DC to DC Converter VRM Page CPU Tray Removing the CPU Tray Reinstalling the CPU Tray Page Front Panel Board Removing the Front Panel Boar d Reinstalling the Front Panel Board CPU Baseboard Removing the CPU Base board Reinstalling the CPU Baseboard Page Add-in Boards Installing an Add-in Board Page Page Removing an Add-in Board I/O Riser Card Removing the I/O Riser Card Reinstalling the I/O Riser Card Page I/O Tray Removing the I/O Tray Reinstalling the I/O Tray Page Intelligent Chassis Management Bus (ICMB) Board Removing the ICMB Board Reinstalling the ICMB Board Page PHP I/O Baseboard Removing the PHP I/O Bas eboard Reinstalling the PHP I/O Baseboard Page MidPlane Removing the Midplane Reinstalling the Midplane AC Filter and Cable Removing t he AC Filter and Ca ble Peripheral Bay Removing the Peripheral Bay Reinstalling the Peri pheral Bay Peripheral Bay Backplane Removing the Peripheral Bay Backplane Reinstalling the Peripheral Bay Backplane Peripheral Bay Blindmate Board Removing the Peripheral Bay Blindmate Board Reinstalling the Peripheral Bay Blindmate Board Page Page 14 Removable Media Drives: Installing/Removing/Replacing Diskette Drive Removing the Diskette Drive Replacing the Diskette Drive Page CD-ROM Drive Removing the CD-ROM Drive Page Replaci ng the CD-ROM Drive 15 Midplane: Description/Voltages Midplane Features I2C Bus Detection Signals 5 V Quick Discharge Midplane Connectors 174 Grand Connector continued F16 and Front Panel Connector, J3 Signals Pins A B C D E Chapter 15 Midplane: Description/Voltages F16 and Front Panel Connector, J3 (continued) Signals Pins A B C D E Grand Connector to Mem A, J4 and Mem B, J1 Was DSEL# Was DOFF0_L Was DOFF1_L Grand Connector to Mem A, J4 and Mem B, J1 (continued) Grand Conne ctor Power Module 1 Connector J2 Grand Conne ctor Power Module 2 Conne ctor J 5 Memory Board 1 & 2 Interface Connector J6 & J7 Memory Board 1 & 2 Interface Connector J6 & J7 (continued) Power Supply Connectors J8, J9, & J10 Peripheral Powe r Connector J11 Page 16 Peripheral Bay Backplane: Description Peripheral Bay Backplane SCSI ID Configurat ions Peripheral Bay Backplane Connectors Page 17 PHP I/O Baseboard: Description/Setting Configuration Jumpers PHP Input/Output (I/O) Baseboard Features 32- bit PCI Expans ion Slots 64- bit PCI Hot-plug Expansion Slots ISA Expans ion Slot PCI Video Controller Video Modes Extended VGA Modes Extended VGA Modes (continued) Symbios 53C896 SCSI Controller IDE Controller Serv er Mana gement ( SM) Page I/O Riser Card PHP I/O Baseboard Configuration Jumpers Restor ing CMOS to Default Values Clearing the Password Updating the BIOS Recording the Current BIOS Settings Creating the BIOS Update Diskette Running the BIOS Update Utility Recovering the BIOS Updating BMC, FPC, and HCS Firmwar e Boot Sequence PHP I/O Baseboard Layout PHP I/O Baseboard Connectors Expande r Bus Connec tor: Signal Section Expander Bus Connector: Signal Section A, B, & C (continued) Expander Bus Connector: Signal Section D & E Expander Bus Connector: Signal Section D & E (continued) Expande r Bus Connec tor: Power Sect ion Connectors J10H1C and J10H1D Connector J4H1D and J10H1B Connectors J4H1B Connector J4H1C 32- bit PCI Connect or 64- bit PCI Connect or ISA Connect or ISA Connector (continued) Diskette Drive Port Wide/Fast 16-bit SCSI Port IDE Port I2C Feature Connector I2C Connector Front Panel Connect or Legacy Connector USB Port Keyboa rd and Mouse Ports Serial Ports Parallel Port The IEEE 1284-compatible parallel portused primarily for a printersends data in parallel format. ICMB Connect ors VGA Video Port Page 18 CPU Baseboard: Description/Setting Configuration Jumpers CPU Baseboard Features Processors Memory Interface DC-to-DC Voltage Converters DS1624 SEEPROM I/O Interface Front Side Bus Front Side Bus Termina tor Module CPU Baseboard Configuration Jumpers Changing a J umper Setting CPU Baseboard Layout CPU Baseboard Connectors Memory Connectors, J23 and J20:Rows A, B, and C Memory Connectors, J23 and J20: Rows A, B, & C (continued) Memory Connectors, J23 and J20: Rows D & E Memory Connectors, J23 and J20: Rows D & E (continued) I/O Connector I/O Connector, J22: Rows A, B, & C I/O Connector, J22: Rows A, B, & C (continued) I/O Connector, J22: Rows D & E I/OConnector, J22: Rows D & E (continued) Power Conne ctors Power Connectors, J21B, J21C, J12D, J24B, J24C, and J24D Power Connectors, J21B, J21C, J12D, J24B, J24C, and J24D (continued) Front Panel Connect or Front Panel Connector, J32 Front Panel Connector, J32 (continued) Page 19 Memory Modules: Description/Adding Memory Module Features EDO DRAM Array Page 236 Figure 19-1. 4:1 Interleave With Four DIMMs Chapter 19 Memory Modules: Description/Adding Memory 237 Figure 19-2. 4:1 Interleave With Eight DIMMs 238 Figure 19-3. 4:1 Interleave With 12 DIMMs Memory Module Layout Figure 19-4. Memory Module Layout Installing DIMMs Page Removing DIMMs System Management Interface Memory Module Connector Memory Module Connector: A, B, & C (continued) Memory Module Connector: D & E Page Memory Module Connector: D & E (continued) Page 20 Power System: Description/Calculating Power Usage AC Input Power Jumper JP1 Installing/Removing Power System Power Supply Input Voltage s Table 20-1. Power Supply AC Input Ratings Power Supply Output Voltages Table 20-2. Power Supply Output Ratings Chapter 20 Power System: Description/Calculating Power Usage Server Current Usage Table 20-3. Server Board Set Voltages and Currents Calculating Power Usage Page Page 21 Back-up Battery: Replacing/Disposing Back-up Battery Replacing the Back-up Battery A B C Figure 21-1. Lithium Back-up Battery 22 Solving Problems: Troubleshooting/Error Messages Resetting the Server Initial Startup of the Server Running New Application Software After the Server Has Been Running Correctly More Troubleshooting Procedures Preparing the Server for Diagnostic Testing Monitoring POST Verifying Prope r Opera tion of the Serve r Lights Confirming Loading of the Ope rating Sy stem Specific Problems and Corrective Actions Power Light Does Not Light Serv er Cooling Fans Do Not Rotate Properly No Characters Appear on Screen Characters Are Distorted or Incorrect Incorrect or no Beep Codes Diskette Drive Activity Light Does Not Light Hard Disk Drive Activity Light Doe s Not Light Problems Wit h Application Soft ware Server Powers Up and Immediately Powers Down Error Codes and Messages Port 80h Codes Page Page POST Error Codes and Messages The table below contains POST error codes and their associated messages. Page Page Page 23 Front Panel: Description/Voltages Front Panel Board Fan Spee d Control Voltage Speaker I2C Bus 24 Peripheral Bay Blindmate Board: Description Features Peripheral Bay Blindmate Connectors Blind Mate Connector J1 Power Connector J2 Diskette Connector J3 IDE Connector J4 Wide SCSI Connector J5 Page A Regulatory Specifications The AC450NX server meets specifications and regulations for safety and EMC. Declaration of Compliance Safety Compliance Electromagnetic Compatibility (EMC) Electromagnetic Compatibility Notice (USA) Electromagnetic Compatibility Notices (International) B Equipment Log Equipment Log Equipment Log (continued) Page WARNING: English (US) WARNING: English (continued) AVERTISSEMENT: Franais AVERTISSEMENT: Franais (suite) WARNUNG: Deutsch WARNUNG: Deutsch (Fortsetzung) AVVERTENZA: Italiano AVVERTENZA: Italiano (continua) ADVERTENCIAS: Espaol ADVERTENCIAS: Espaol (contina) Page Index A B C D E F H I J K L M O P R S T U V W X