SECTION4Troubleshooting
6110Hand-HeldComputerUser’sGuide 4-5
Table4-1(continued)
BasicTroubleshooting
ConditionSolution
Hand-Held
ComputerDoes
NotTurnOFF
1.Maynot turnOFF whenitis
connectedtoachargingdevice.
2.Maynot turnOFF whenitis
processingdata.
Ifeitheroftheseconditionscontinues
foralongperiodoftime,contactour
supportpersonnelasthiswill run
downthebatteries.
Hand-Held
Computer
DisplaysABad
TCOM Message
1.Ensurethatfull contactismadein
thedock,tryreseatingcomputerin
dock.
2.Ensurethereisagoodconnection
betweenthedockandthehost.
Hand-Held
ComputerTakes
ALongTimeTo
BootUpAfterA
Reset
Normaltimeisbetween30--45
seconds.Iflongerthanthis,may
needtocontactoursupport
personnel.
Ifthesebasicsolutionsdonotsolveyourproblem,there
couldbeanumberofreasons.Additionalthingstodoare:
"Refertothesoftwaredocumentationwrittenforyour
application.Thisdocumentationcontainstrouble-
shootinginformation.
"Contact theCustomerSupportSpecialistatyourCus-
tomerServiceCenter.YourregionalCustomerService
Centerisfullystaffedandequippedtorepairyour
hand-heldcomputer.CustomerSupportCenterad-
dressesandtelephonenumbersareprintedonaProd-
uctServiceInformationcard.Thisdocumentispacked
withall ourproducts.