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Overview Installation Troubleshooting Contact FAQ Specifications Glossary License
Configuration: Basic Gateway TCP/IP Wireless Print Server USB
Troubleshooting
If the solutions listed here do not solve the problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG1000 may take 5 to 30 minutes. Your service provider may ask for the status of the
Problem | Possible Solutions |
Green power icon light is off
Cannot send or receive data
Problems related to unsuccessful USB driver installation
The printer icon is not displayed
Check that the power cord is properly plugged into the electrical outlet and the SBG1000. Check that the electrical outlet is working.
Press the Reset button.
On the top front panel, note which is the first light (starting from the left) that is off. This light indicates where the error occurred as described in the
If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive regular TV channels, the data service will not function.
Check the coaxial cable at the SBG1000 and wall outlet.
Check the IP address. Follow the steps for Setting Up a USB Driver for your system. Call your cable service provider if you need an IP address.
Check that the Ethernet cable is properly connected to the SBG1000 and the computer.
Remove the USB driver. Follow the appropriate procedure for your system in “Setting Up a USB Driver” on page 99.
Check the printer cable connection and power the printer and SBG1000 off and on again. Verify that Enable printer is checked on the Printer CONFIGURATION > basic page.
Front-Panel Lights and Error Conditions
Light | Turns Off During Startup If | Turns Off During Normal Operation If |
RX (receive) | The receive channel cannot be acquired |
TX (transmit) | The send channel cannot be acquired |
LNK light is not on | IP registration is unsuccessful |
Green power icon | The SBG1000 is not properly plugged into the |
light is off | power outlet |
The receive channel is lost The send channel is lost The IP registration is lost The SBG1000 is unplugged
For more information about the lights, see “Front Panel” on page 6.
Home Print
X | 121 | SBG1000 Wireless Cable Modem Gateway User Guide |
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