Ironman Fitness V2 instruction manual Frequently Asked Questions FAQ, Remember

Frequently Asked Questions (FAQ)

If I accidentally set off my system, what should I do?

De-activate your system by using your remote control or by entering your PIN into the optional wireless keypad.

If you have disarmed your system within 30 seconds of the alarm being accidentally triggered, you do not need to call us.

If you do not know how long the alarm system has been set off for, or if it has been set off for longer than 30 seconds you can telephone the DIGITAL MONITORING CENTRE to inform us of the false alarm. You will need to have your username & voice code ready for verification.

Once you have identified yourself our operator will cease any actions that have been taken if possible.

What should I do if my system develops a fault?

Our products have demonstrated a very high immunity to false activations and faults. Here are some checks you can make to identify any potential causes (or remedies) before calling us.

−Is the Mains Power OK?

−Test that other household appliances have power.

−Is the Telephone line OK?

−Check your telephone/s to ensure you have a normal dial tone.

−Check that other devices, such as answering or facsimile machines, are operating normally.

−If you are still experiencing difficulties with your system, please call during business hours on 1300 653 533

Is there anything I need to do before I go on holidays?

Yes.

Review the list of people (and telephone numbers) the DIGITAL MONITORING CENTRE should call in response to alarms and events during your absence.

Ensure these contact details are current and accurate and update via the internet or alternatively advise us of any change by contacting 1300 653 533 during business hours

Remember:

The information we hold for your account is central to providing a rapid and appropriate response to alarms and events.

Please review your contact details periodically and notify us of any changes.

It is your responsibility to provide us with up-to-date information so we can effectively provide our service.

What will happen if I do not connect my Watchguard Digital to a phone line, or the line fails?

When you connect power to the main control unit, 1 hour after power connection your Watchguard Digital will attempt to dial out via the phone line to charge for the first months monitoring service fee. If unsuccessful, the unit will keep trying once every hour for a total of 24 hours. If still unsuccessful, after these 24 attempts, the next time you disarm the system, the unit will enter “shut-down mode” and will be rendered useless until it is re-connected to a working phone line. Eg. If you are away and for some reason your Watchguard Digital alarm system cannot successfully bill (i.e. your phone line has been disconnected), the system will remain active until the system is disarmed. This means your premises will be protected until you return. Only then will the system enter “Shut-Down” mode. You will know when the system is in “shut-down mode” as you will hear 4 beeps from both the main unit (low tone

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