Jenn-Air JGS9900 Surface burner flames are uneven, yellow and/or noisy, Oven will not operate

Surface burner flames are uneven, yellow and/or noisy

■Are the burner ports clogged?

See “Sealed Surface Burners” section.

■Are the burner caps positioned properly? See “Sealed Surface Burners” section.

■Is propane gas being used?

The range may have been converted improperly. Contact a service technician or see “Assistance or Service” section.

Surface burner makes popping noises

■Is the burner wet? Let it dry.

Gas range noises during Bake and Broil operations

Noises that may be heard during the Bake and Broil operations:

Whooshing, Poof, Clicking, Snaps, Pop

These sounds are normal operational noises that can be heard each time the Bake or Broil burners ignite during the cycle.

■A pop can be heard when the gas valve is opening or cycling on and will make a single pop when it snaps open from the solenoid. It sounds similar to a suction cup being pulled off of a piece of glass.

■The igniters will click several times until the flame is detected. These are short clicking sounds like tapping a nail onto a piece of glass.

■A whooshing or poof sound is heard when the Bake or Broil burner ignites.

■On some models, a clicking sound can be heard when the convection fan relay cycles on and off.

Excessive heat around cookware on cooktop

■Is the cookware the proper size?

Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½" (1.3 cm) outside the cooking area.

Cooktop cooking results not what expected

■Is the proper cookware being used? See “Cookware” section.

■Is the control knob set to the proper heat level? See “Cooktop Controls” section.

■Is the range level?

Level the range. See the Installation Instructions.

Oven will not operate

■Is this the first time the oven has been used?

Turn on any one of the surface burner knobs to release air from the gas lines.

■Is the electronic oven control set correctly? See “Electronic Oven Control” section.

■On some models, is the Control Lock set?

See “Locking the Oven Control and Oven Door” section.

Oven burner flames are yellow or noisy

■Is propane gas being used?

The range may have been converted improperly. Contact a service technician or see “Assistance or Service” section.

Cooling fan runs during baking, broiling or cleaning

■It is normal for the fan to automatically run while the oven is in use and for some time after to cool the electronic control.

Oven temperature too high or too low

■Does the oven temperature calibration need adjustment? See “Temp Adjust” in the “Setup” section.

Display shows messages

■Is the display showing a flashing time?

There has been a power failure. Clear the display. See “Oven Display” section. On some models, reset the clock, if needed. See “Clock” section.

■Is the display showing a letter followed by a number? Depending on your model, press CANCEL to clear the display. See “Oven Display” section. If it reappears, call for service. See “Assistance or Service” section.

■Is the display showing “FAULT DETECTED?” A fault has been detected. Follow the displayed directions “PRESS ENTER TO TRY AGAIN” or “DISABLE POWER TO CLEAR.” If the fault does not clear, reappears, or “FEATURE NOT AVAILABLE” is displayed, call for assistance or service.

■Is “SAB” flashing?

Oven is in Sabbath Mode. To cancel, press and hold the SETUP pad for 5 seconds.

Self-Cleaning cycle will not operate

■Is the oven door open?

The display will show “CLOSE DOOR.” Close the oven door all the way.

■Has the function been entered? See “Self-Cleaning Cycle” section.

■On some models, has a delay start Self-Clean cycle been set? See “Self-Cleaning Cycle” section.

■Has a delay start been set? See “More Options” section.

■Is the control in Sabbath Mode? See “Sabbath Mode” in the “Setup” section.

■Is the oven temperature above 400°F (205°C)? Let the oven cool before using the self-clean cycle.

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