Juniper Networks IDP250, IDP8200 Web Access for Documentation, Requesting Technical Support

Models: IDP250

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Documentation

IDP 75, 250, 800, and 8200 Installation Guide

Documentation

This guide is shipped in the box with all new IDP sensors. It provides the basic procedures for getting your IDP system running.

With each major software release, Juniper Networks provides the IDP

Documentation CD. The CD contains the documentation set in PDF format.

The IDP documentation set includes the following books:

„Release Notes—Contain the latest information about features, changes, known problems and resolved problems. If the information in the Release Notes differs from the information found in the documentation set, follow the Release Notes.

„Intrusion Detection and Prevention Concepts & Examples Guide—Explains basic concepts of the IDP system and provides examples of how to use the system.

„IDP 75, 250, 800, and 8200 Installation Guide (this manual)—Describes the hardware components of the IDP 75, 250, 800, and 8200 sensors. Provides instructions for rack-mounting, cabling, basic configuration, management server installation, and user interface installation.

„Online Help—Available through the IDP Appliance Configuration Manager (ACM). The online help provides explanations for sensor configuration options as well as step-by-step directions for performing common tasks.

Web Access for Documentation

To view the documentation on the Web, go to:

http://www.juniper.net/techpubs/software/management/idp/

Requesting Technical Support

Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post sales technical support, you can access our tools and resources online or open a case with JTAC.

„JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at http://www.juniper.net/customers/support/downloads/710059.pdf.

„Product warranties—For product warranty information, visit http://www.juniper.net/support/warranty/.

„JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year.

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Juniper Networks IDP250, IDP8200, IDP 800, IDP75 manual Web Access for Documentation, Requesting Technical Support