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| 7 Troubleshooting |
7 Troubleshooting |
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Problem | Cause/Result | Action |
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When preparing a latte | – | T Turn the setting wheel of the cappuc- |
macchiato, the typical |
| cino frother to the far right and the Milk |
three layers do not |
| Foam position ü. |
form. |
| T Change the length of the interval to at |
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| least 30 seconds in programming mode |
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| (see Chapter 4 ‘Permanent settings in |
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| programming mode – Product settings’). |
Insufficient foam is | The cappuccino frother is |
produced when the | dirty. |
milk is frothed or milk |
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sprays from the |
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cappuccino frother. |
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T Rinse and clean the cappuccino frother (see Chapter 5 ‘Maintenance – Rinsing the cappuccino frother’).
T Check that the air intake pipe is fitted on the cappuccino frother.
T Rinse or replace the air intake pipe. You will find a replacement in the Welcome Pack.
Coffee only comes out | Coffee or ground coffee has | T Put the grinder on a coarser setting or |
in drips when it is | been ground too finely and | use coarser ground coffee (see Chapter 1 |
being prepared. | is blocking the system. The | ‘Preparing and using for the first time – |
| same filter cartridge may | Adjusting the grinder’). |
| have been used several | T Perform descaling (see Chapter 5 |
| times or the water hardness | ‘Maintenance – Descaling the machine’). |
| set incorrectly in the |
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| programming mode. |
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Water hardness cannot | The CLARIS Pro Blue filter | T Deactivate the filter cartridge in |
be adjusted. | cartridge is activated. | programming mode. |
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‘Fill bean container’ is | The sliding catch for the | T Pull the sliding catch on the |
displayed although the | bean container has not | side of the bean container fully out. |
bean container is full. | been pulled out or has not |
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| been pulled out completely. |
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‘Empty drip tray’ is | The metal contacts of the | T Clean and dry the metal contacts on |
always displayed. | drip tray are dirty or wet. | the back of the drip tray. |
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‘Fill water tank’ is | The water tank float is | T Descale the water tank (see Chapter 5 |
displayed although the | trapped. | ‘Maintenance – Descaling the water |
water tank is full. |
| tank’). |
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