Symptom

Action

No display on the TV monitor.

● Set [Display On TV] in the [A/V Out] menu to AOnB. (A Page 73)

 

 

Playback does not start after selecting a clip

● Is the selected clip a playable clip? Playback is not possible if the clip has a different video

thumbnail and pressing the center of the set

format setting.

lever.

 

 

 

The actual recording time is shorter than the

● Recording time may shorten depending on the environment, such as when shooting fast-

estimated time.

moving subjects.

 

 

The [AUDIO LEVEL CH-1/CH-2]adjustment knob

● Is the [CH1/CH2 AUDIO SELECT] switch set to AAUTOB?

does not work.

 

 

 

SDHC/SDXC card cannot be initialized

● Is the write-protect switch of the SDHC/SDXC card turned on? Make sure that the write-

(formatted).

protect switch is turned off. (A Page 21)

 

 

Battery alarm appears even after loading a

● Replace the battery with a new one.

charged battery.

 

 

 

Focus ring of the lens does not work.

● Set the [FOCUS/ZOOM] ring switch to AFOCUSB. (A Page 29)

 

 

Zoom ring of the lens does not work.

● Set the [FOCUS/ZOOM] ring switch to AZOOMB. (A Page 28)

 

 

The built-in microphone does not work.

● Remove the audio unit cable from the [AUDIO IN] terminal of the camera recorder.

 

(A Page 38)

 

 

Unable to adjust the recording level of the built-in

● The recording level of the built-in microphone cannot be adjusted using the recording level

microphone using the recording level knob.

knob.

 

The recording level knob can only be used for the [INPUT1/INPUT2] terminal. Set the

 

volume of the built-in microphone using [Internal Mic Level] in the [Audio Set] menu.

 

(A Page 65)

 

 

The time code and user’s bit are not displayed.

● Even in Camera mode or Media mode, the time code and user’s bit may not be displayed

 

depending to the type of status display. (A Page 80)

 

● Is [TC/UB] of [Status Display] in the [LCD/VF] menu set to AOffB? To display the time code

 

and user’s bit, set it to a value other than AOffB. (A Page 72)

 

 

The date and time are not displayed.

● The date and time are only displayed on the STATUS 2 and STATUS 3 screens in the

 

Camera mode (during shooting).

 

● To display the time on the STATUS 1 screen, set [Time Display] of [Status Display] in the

 

[LCD/VF] menu to a value other than AOffB. ( A Page 83, 84 )

 

 

Unable to switch from the Camera mode to Media

● You cannot switch to the Media mode during recording (mode indicator is red) or recording

mode.

pause (yellow displays such as [STBYC] and [STBYF]). To switch to the Media mode,

 

cancel recording pause and set to the stop mode (white display).

 

 

Sound or video is interrupted.

● Sometimes playback is interrupted at the connecting section between two scenes.

 

 

A part of the TV monitor screen appears shaky.

● Set [HDMI Output] in the [A/V Out] menu to AAutoB. (A Page 73)

 

 

Images look unnatural on the TV monitor screen.

● Adjust [Video Output] in the [A/V Out] menu to match your TV monitor. (A Page 73)

(long and thin, etc.)

 

 

 

Recorded clips cannot be found on the thumbnail

● Check the video file format or video format.

screen.

● Adjust [System Definition], [File Format], [Camera Resolution], and [Frame & Bit Rate] in

 

the [Record Format] menu to match the video format to be played back. ( A Page 48, 63 )

 

 

The camera recorder heats up.

● The camera recorder may become warm when used for a long time. This is not a

 

malfunction.

 

 

The camera recorder operates slowly when

● If there are many videos files on the SDHC/SDXC card, it takes time for the camera

turning the power on or off.

recorder to process the files. Copy the files on the SDHC/SDXC card to a PC, and delete

 

them from the SDHC/SDXC card.

 

 

The remote control does not work.

● Replace the battery. (A Page 15)

 

● The remote control may not function outdoors or under strong light conditions.

 

● Set [Wireless Remote] in the [Others] menu to AOnB. (A Page 74)

 

● Disconnect the wired remote control if it is connected.

 

 

The following phenomena are not malfunctions.

●The screen momentarily turns red or black when the sun enters the field of view.

●Black dots, or shiny red, blue, or green spots appear on the screen.

The LCD screen contains 99.99 % or more effective pixels, but 0.01 % or fewer pixels may be inactive or always lit.

Reset the camera recorder when it does not function properly.

1 Turn off the power.

2 Remove the battery and AC adapter from the camera recorder, reattach them, and turn on the power.

3 Perform [Reset All] in the [Others] menu. (A Page 74)

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