JVC GZ-HM40, GZ-E10 manual Editing/Copying, Computer

Troubleshooting

Editing/Copying

Unable to dub to a Blu-ray recorder.

Dubbing cannot be performed by connecting this unit to a Blu-ray recorder with a USB cable. Connect and dub using the supplied AV cable. “Dubbing Files to a Disc by Connecting to a DVD Recorder” (A p. 45)

Unable to delete file.

Files that are protected cannot be deleted. Release protection before deleting the file.

“Protecting Files” (A p. 42)

BACK-UP menu does not disappear.

While the USB cable is connected, the “BACK UP” menu is displayed. “Backing Up All Files” (A p. 48)

Unable to turn off the BACK-UP menu.

Turn off the power of this unit or remove the AC adapter.

Computer

Unable to copy files to the computer’s HDD.

Connect the USB cable correctly. “Backing Up All Files” (A p. 48)

If the provided software Everio MediaBrowser 4 is not installed, some functions may not work properly.

“Installing the Provided Software (Built-in)” (A p. 47)

Before making backup, make sure that enough free space is left in the computer's hard disk (HDD).

Unable to copy files to DVD with a computer.

To record to discs, a recordable DVD or Blu-ray drive is required for the computer in use.

Cannot upload the file to YouTube.

Check if you have created an account with YouTube. (You need a YouTube account to upload files to YouTube.)

Changing videos to the file format for uploading cannot be performed on this unit.

Refer to “Q&A”, “Latest Information”, “Download Information”, etc. in “Click for Latest Product Info” in the help file of the provided software Everio MediaBrowser 4.

I am using a Mac computer.

Copy the files to a Mac computer using the following method. “Copying to Mac Computer” (A p. 54)

The computer cannot recognize the SDXC card.

Confirm and update the OS of your computer.

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