Kenmore DU801DWG Troubleshooting Guide, TROUBLESHOOTING GUIDE Models DP920PFG & DU920PFG, Problem

TROUBLESHOOTING GUIDE

Models DP920PFG & DU920PFG

PRECAUTIONS TO BE OBSERVED WHILE TROUBLESHOOTING

AND DIAGNOSING PROBLEMS

Always check wiring harness and connectors before initiating any test procedures.

Disconnect electric power from the dishwasher before touching the printed circuit boards or re-seating wire connectors.

Voltage checks should be made by inserting meter probes beside the wires in the connector blocks with the electric power source on and the connector block plugged in.

Resistance checks should be made on components with the electric power off and the connector blocks disconnected.

TROUBLESHOOTING GUIDE

PROBLEM		POSSIBLE CAUSES		CORRECTION/TEST
Dishwasher does not run or	1.	Door is not latching properly.	1.	Check to make sure handle link
stops during a cycle				is properly seated in door latch
				assembly. Check that the door
				switch is opening and closing
				properly.
	2.	Child lock is "ON".	2.	Turn child lock "OFF"
	3.	Wash Cycle not set properly.	3.	Review setting Wash Cycles in
				the Use and Care Guide.
	4.	Household fuse blown or circuit	4.	Have a qualified electrician check
		breaker tripped.		the circuit breaker or fuse.
	5.	Washer is not wired into a circuit with	5.	Have customer call a qualified
		proper voltage.		electrician.
Dishwasher will not fill	1.	Overflow protection float is stuck in	1.	Check that the overflow
		"up" position.		protection float is free to move
				"up" and "down". Check that the
				overfill switch in opening and
				closing properly.
	2.	Fill valve is inoperable.	2.	Check for continuity between
				contacts on fill valve.
	3.	Control board is inoperable.	3.	Check for 110VAC between P2-5
				and P12-3.
Dishwasher will not drain	1.	Air gap (if installed) is clogged.	1.	Follow air gap manufacturer's
	2.	Pump motor is inoperable		direction for cleaning.
			2.	Disconnect pump motor from
				wiring harness and check for
				continuity between V & BU, V &
	3.	Control board is inoperable.		GY and V & Y.
			3.	Check for 110VAC between P10
				and P3, P10 and P5 and P10
				and P4.
Dishwasher will not	1.	Heater element burned out.	1.	Check for continuity between the
dry dishes				terminals of the heater element.
				Check for 110VAC between P6
	2.	Hi-limit thermostat inoperable.		and P8.
			2.	Check for continuity between
				terminals of the hi-limit
				thermostat.

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