Troubleshooting, 249 | Gateway 200 guide

Troubleshooting 17

This chapter provides some solutions to common notebook problems. Read this chapter to learn how to:

■Troubleshoot typical hardware and software problems

■Get telephone support

■Use automated troubleshooting systems

■Get tutoring and training

If the suggestions in this chapter do not correct the problem, see “Getting Help” on page 49 for more information about how to get help.

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Contents

Page Page Contents Getting Help Using the InternetWindows Basics Iii Using Multimedia133 Networking Your Computer Managing PowerTravel Tips Customizing Your Computer Maintaining Your Computer 201 Restoring Software TroubleshootingUpgrading Your Notebook Vii Safety, Regulatory, and Legal Information Index Viii Checking Out 1 Your Gateway Checking Out Your Gateway FrontComponentDescription Description Left sideLeft side Component Component Icon Description Right side Right side Back Bottom Bottom Keyboard area Keyboard area Gateway model number Identifying your modelGateway serial number Microsoft Certificate of Authenticity Internal wireless labelIdentifying your model Finding your specifications Finding your specifications Accessories Printers Accessories Checking Out Your Gateway Checking Out Your Gateway 200 Docking Station Component Description Checking Out Your Gateway 200 Docking Station Front Docking Pdif digital Right Side USB Component Icon Back Bottom Getting Started To connect the AC adapter Connecting the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems To start your notebook Starting your notebookStarting your notebook To turn off your notebook in Windows Turning off your notebookWaking up your notebook To turn off your notebook in Windows XP Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook To attach your notebook to the docking station Connecting to the docking station To separate your notebook from the docking station Separating from the docking stationSeparating from the docking station Getting Started Status indicators Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations PgDn Internet button Internet button To reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpad Do this Using the touchpad Do this To connect the modem Connecting the modem To connect to a wired Ethernet network Connecting to a wired Ethernet networkConnecting to a wired Ethernet network Broadband Internet connections Installing a printer, scanner, or other peripheral device Getting Help To start HelpSpot HelpSpotGetting Help HelpSpot Searching for a topic To play a HelpSpot video HelpSpot videos Online help Gateway Web site Gateway Web site Support Home tab Using eSupport Windows Basics Windows Basics About the Windows environment To use the Start menu Using the desktopUsing the Start menu Using the desktop Click a file or program to open it To add icons to the desktop Adding icons to the desktop Identifying window items Window item Description Identifying window items Viewing drives Working with files and foldersTo view the drives on your computer To see the files and folders on a drive Creating foldersWorking with files and folders To create a folder To copy a file or folder to another folder Copying and moving files and folders To move a file or folder to another folder Deleting files and folders To recover files or folders from the Recycle BinTo delete files or folders To empty the Recycle Bin Browsing for files and foldersTo browse for a file Working with files and folders Searching for files To find files and folders using the Search utility Using the Windows Search utilitySearching for files Using advanced search options Working with documents Working with documentsCreating a new document To create a new document To save a document Saving a document To open a document Opening a document To print a document Printing a document Shortcuts Shortcuts Windows Basics Using the Internet Learning about the Internet Using the Internet To set up an Internet account with America Online Setting up an Internet accountSetting up an Internet account To connect to your America Online Internet account Accessing your Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide Web To connect to a Web site Connecting to a Web site To download files or programs from a Web site Downloading files To send e-mail using America Online Using e-mailSending e-mail Using e-mail To check your e-mail using America OnlineChecking your e-mail Using the Internet Using Multimedia Using Multimedia Using drives Using drives Using the diskette driveTo use a diskette CD-RW drive DVD drive Using the DVD or recordable CD drive To insert a CD or DVD Inserting a CD or DVD To change bay modules Changing drives Using drives To adjust the overall volume level from Windows Adjusting the volumeAdjusting the volume in Windows XP To adjust the overall volume level using hardware controls Adjusting the volume To adjust specific volume levels 100 Click the Volume tab 101 Adjusting the volume in WindowsTo adjust overall volume level using hardware controls To adjust overall volume level from Windows 102 103 Listening to CDsListening to CDs in Windows XP To play a CD 104 105 Listening to CDs in Windows To make an audio recording Recording and playing audio106 107 To play an audio recording in Sound RecorderRecording and playing audio Playing audio and video files with the Windows Media Player To play a file using the Windows Media Player108 Playing audio and video files with the Windows Media Player 109 Playing CDs Using MusicMatch110 To play a music CD in Windows XP Using MusicMatch111 To play a music CD in Windows Creating MP3 music files112 113 To create rip MP3 filesPage To edit track information Editing track information115 116 Building a music library To change the music library display settings Changing the music library display settings117 To listen to an Internet radio station Listening to Internet radio118 Creating data CDs Using a recordable CD driveUsing advanced features Using a recordable CD drive 120 To create a data CD 121 122 123 Creating music CDs 124 To create music CDs 125 126 127 Copying CDs 128 To copy a CD 129 To play a DVD Playing a DVD130 Playing a DVD 131 To use Pinnacle Expression Capturing video132 133 Sending and 8 Receiving Faxes 134 Installing and configuring FaxInstalling Fax in Windows XP To install Fax 135 Configuring Fax in Windows XPTo configure Microsoft Fax Installing and configuring Fax 136 137 Configuring Fax in Windows 138 Sending a simple fax Sending a simple faxTo send a simple fax 139 To set up your fax cover page template Setting up your cover page template140 Faxing from programs Faxing from programsTo fax a document directly from most programs 141 To receive and view a fax in Windows XP Faxing a scanned documentReceiving and viewing a fax To fax a document that you have scanned Canceling a fax Canceling a faxTo cancel a fax that has not been sent in Windows XP To cancel a fax that has not been sent in Windows To automatically retry sending a fax Automatically retry sending a fax in Windows XP144 145 Automatically cancelling a fax in Windows XPTo automatically cancel a failed fax Automatically cancelling a fax in Windows XP 146 147 Managing Power Managing Power Monitoring the battery charge148 Recharging the battery Recharging the battery149 To recalibrate the battery Recalibrating the battery150 Changing batteries To replace the batteryChanging batteries 151 152 Extending battery life Extending battery lifeConserving battery power Using alternate power sources 154 Changing power modesIf your computer You want to Then Changing power settings Changing power settingsChanging the power scheme To change the power scheme 156 To change the alarm options Changing alarm options157 To change advanced power management settings Changing advanced settings158 To activate Hibernate mode Activating and using Hibernate mode159 160 To use Hibernate mode To change SpeedStep settings in Windows XP Changing SpeedStep settings161 162 To change SpeedStep settings in Windows 163 164 165 Travel Tips Travel Tips Radio frequency wireless connectionsModem 166 Files FilesSecurity 167 To create a startup password Power168 169 Additional tipsAdditional tips 170 171 Customizing 11 Your Computer 172 Adjusting the screen and desktop settingsAdjusting the color depth To change the color depth 173 Adjusting the screen and desktop settings To adjust the screen resolution Adjusting the screen resolution174 To change desktop colors in Windows XP Changing the colors on your Windows desktop175 176 177 To change desktop colors in Windows To change the desktop background in Windows XP Changing the desktop background178 179 To change the desktop background in Windows Click the Background tab 180 To select a screen saver Selecting a screen saver181 182 183 Changing the touchpad settingsTo change your touchpad settings Changing the touchpad settings To add, delete, or modify user accounts in Windows XP Adding and modifying user accounts184 185 To switch user accounts in Windows XPAdding and modifying user accounts 186 187 Networking Your Computer 188 Benefits of networkingSharing a single Internet connection Sharing drives 189 Sharing peripheral devicesStreaming audio and video files Playing multi-player games 190 Wired Ethernet networkWireless Ethernet network Selecting a network connection 191 Using a wired Ethernet networkUsing a wired Ethernet network Ethernet, Fast Ethernet, or Gigabit Ethernet 192 Example wired Ethernet network 193 Equipment you need for a wired Ethernet network 194 Using a wireless Ethernet network Using a wireless Ethernet network Example access point wireless Ethernet network195 196 197 Example peer-to-peer wireless Ethernet network 198 For more information 199 Using your notebook on a networkTo turn wireless Ethernet on or off in Windows XP Using your notebook on a network 200 To turn wireless Ethernet on or off in Windows 201 Moving from Your 13 Old Computer Moving from Your Old Computer Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard 202 203 Transferring filesFinding your files To find files in the My Documents folder 204 To find files using Find or SearchFile type File usually ends To use the Internet Connection Wizard Transferring Internet settingsSetting up your ISP Transferring Internet settings Transferring your Internet shortcuts Installing your old printer or scannerInstalling a USB printer or scanner Transferring your e-mail and address book 207 Installing a parallel port printerTo install your old printer Installing your old printer or scanner 208 Installing your old programs 209 Maintaining 14 Your Computer Maintaining Your Computer Maintenance task ImmediatelyCaring for your computer 210 211 Maintenance task Immediately Monthly When neededCaring for your computer To create an emergency startup diskette in Windows XP Creating an emergency startup diskette212 Creating an emergency startup diskette 213 214 Protecting your computer from viruses 215 To scan for virusesProtecting your computer from viruses To remove a virus To update Norton AntiVirus216 217 Managing hard drive spaceChecking hard drive space To check hard drive space To use the Windows Disk Cleanup program Using Disk Cleanup218 To check the hard drive for errors Checking the hard drive for errors219 220 To run Disk Defragmenter Defragmenting the hard drive221 222 223 Backing up files To start the Scheduled Task Wizard Using the Scheduled Task Wizard224 225 Cleaning the exterior Cleaning your computer226 Cleaning your computer Cleaning the keyboardCleaning the computer screen Cleaning the mouse 228 To clean your trackball mouse 229 Restoring Software 230 Using the Restoration CDsRestoring Software 231 Reinstalling device driversTo reinstall device drivers Reinstalling device drivers 232 Updating device drivers To update device driversUpdating device drivers 233 234 235 Reinstalling programsTo reinstall programs from the red Gateway CD Reinstalling programs 236 237 To reinstall other programs from a CD 238 Reinstalling Windows 239 Reinstalling Windows 240 241 Upgrading Your Upgrading Your Notebook Adding and removing a PC CardTo insert a PC Card 242 243 To remove a PC CardAdding and removing a PC Card 244 Preventing static electricity discharge Preventing static electricity discharge 245 To add or replace a memory module Adding or replacing memory246 Adding or replacing memory 247Page 249 Troubleshooting Troubleshooting Safety guidelines250 First steps First stepsSoftware support tools 251 An audio CD does not produce sound TroubleshootingCD, DVD, or recordable CD drives Your notebook does not recognize a disc or the drive 253 DVD movie will not play To check IRQ usage in Windows XP Cleaning CDs or DVDsDevice installation You have computer problems after adding a new device 255 Diskette driveTo check IRQ usage in Windows To free IRQ resources for the new device 256 Display 257 To restore deleted filesFile management Hard drive 258 You see a Data error messageInternet You cannot connect to the Internet 259 Connecting to a Web site takes too long Memory Keyboard260 261 You see a Not enough memory error messageModem Your modem does not dial or does not connect To check the dialing properties in Windows To check the dialing properties in Windows XP262 263 Your 56K modem does not connect at 56K 264 To access the gateway.your.way dial-up serverTo run modem diagnostics in Windows XP Modem is not recognized by your notebook Modem is noisy when it dials and connects To run modem diagnostics in Windows265 External mouse does not work To turn down the modem volume in Windows XPTo turn down the modem volume in Windows Mouse Networks Passwords267 PC Cards Power268 269 To set a default printer in Windows XPTo set a default printer in Windows Printer 270 You see a Printer queue is full error message 271 SoundTouchpad Video 272 Telephone support Telephone supportBefore calling Gateway Technical Support 273 274 Service description How to reachResource Service description How to reach Telephone numbers 275 Tutoring and trainingSelf-help Tutoring Training Resource Service description For more information276 Setting up your system Important safety information277 Care during use Appendix a Safety, Regulatory, and Legal InformationReplacement parts and accessories 278 Regulatory compliance statements Wireless Guidance279 280 281 United States of AmericaUnintentional emitter per FCC Part FCC declaration of conformity 282 283 Unintentional emitter per ICES-003 Canada284 Industry Canada IC Intentional emitter per RSS 285 Unintentional emitter Mexico286 Intentional emitter 287 Laser safety statement Trademark Acknowledgments Macrovision statement288 All Rights Reserved 289 Index 290 291 Link 3, 22, 48 DVD 292 293 199 294 295 296 108 297 298 Battery 31, 148, 149, 150, 151 299 167 300 140 301 215 302

Gateway 200 manual Troubleshooting, 249

Models: 200

Troubleshooting 17

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