Gateway 200 manual DVD movie will not play, 253

Troubleshooting

■Make sure that headphones are not plugged into the headphone jack. For the location of the headphone jack, see “Left side” on page 3.

■If you are using powered speakers, make sure that they are plugged in and turned on.

■Clean the CD. For more information, see “Cleaning CDs or DVDs” on page 254.

■Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.

■Reinstall the audio device drivers. For more information, see “Reinstalling device drivers” on page 231.

A DVD movie will not play

■Make sure that the label or side you want to play is facing up, then try again.

■Make sure that a DVD or DVD/CD-RW combination drive is inserted into the modular bay. See “Identifying drive types” on page 94 for more information.

■Shut down and restart your notebook.

■Clean the DVD. For more information, see “Cleaning CDs or DVDs” on page 254.

■DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc’s regional code and your DVD drive’s regional code must match.

The regional code on your DVD drive is determined by your notebook’s delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 2. Your DVD drive’s regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging.

If the DVD movie does not play, the disc’s regional code and your DVD drive’s regional code may not match.

■Make sure that the InterVideo program has been installed on your notebook. For more information, see “Playing a DVD” on page 130.

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