Manuals / Gateway / Computer Equipment / Laptop

Gateway 200 manual Training, 276, Resource Service description For more information

Models: 200

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Chapter 17: Troubleshooting

Training

Gateway provides the following in-person and computerized training:

Resource	Service description	For more information

In-Store Training at	Our friendly and knowledgeable software	www.gateway.com/country
Gateway stores	trainers can teach you how to use the
	Internet and the most popular software
	programs, including Microsoft Word, Excel,
	and PowerPoint.

Gateway Learning	A variety of courses and tutorials are	www.gateway.com/training
Libraries	available on CD. Select from several
	easy-to-use learning libraries.

Online Training	More than 450 online courses are available	www.learnatgateway.com/
from	from Learn@Gateway. All you have to do is
Learn@Gateway	go online and log in. You select the subject
	matter, and the learning format (self-paced
	tutorials or virtual classrooms), all from the
	comfort of your notebook.

276	www.gateway.com

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Gateway 200 manual Training, 276, Resource Service description For more information

Contents

Page Page Contents Getting Help Using the InternetWindows Basics Iii Using Multimedia133 Customizing Your Computer Managing PowerTravel Tips Networking Your Computer201 Maintaining Your ComputerRestoring Software TroubleshootingUpgrading Your Notebook Safety, Regulatory, and Legal Information Index ViiViii Checking Out 1 Your Gateway Checking Out Your Gateway FrontComponentDescription Component Left sideLeft side DescriptionComponent Icon Description Right side Right sideBack Bottom BottomKeyboard area Keyboard area Gateway model number Identifying your modelGateway serial number Microsoft Certificate of Authenticity Internal wireless labelIdentifying your model Finding your specifications Finding your specifications Accessories Accessories PrintersChecking Out Your Gateway Checking Out Your Gateway 200 Docking Station Checking Out Your Gateway 200 Docking Station Component DescriptionFront Docking Pdif digital Right Side USB Back Component IconBottom Getting Started To connect the AC adapter Connecting the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems To start your notebook Starting your notebookStarting your notebook To turn off your notebook in Windows XP Turning off your notebookWaking up your notebook To turn off your notebook in WindowsRestarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Connecting to the docking station To attach your notebook to the docking stationTo separate your notebook from the docking station Separating from the docking stationSeparating from the docking station Getting Started Status indicators Status indicatorsIndicator Icon Description Using the keyboard Using the keyboardKey types Key type Icon DescriptionSystem key combinations Press and hold F N while Pressing this system keyPgDn Internet button Internet buttonTo reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpadUsing the touchpad Do thisDo this Connecting the modem To connect the modemTo connect to a wired Ethernet network Connecting to a wired Ethernet networkConnecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connectionsGetting Help To start HelpSpot HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot videoOnline help Gateway Web site Gateway Web siteUsing eSupport Support Home tabWindows Basics About the Windows environment Windows BasicsUsing the desktop Using the desktopUsing the Start menu To use the Start menuClick a file or program to open it Adding icons to the desktop To add icons to the desktopIdentifying window items Identifying window items Window item DescriptionViewing drives Working with files and foldersTo view the drives on your computer To see the files and folders on a drive Creating foldersWorking with files and folders To create a folder Copying and moving files and folders To copy a file or folder to another folderTo move a file or folder to another folder Deleting files and folders To recover files or folders from the Recycle BinTo delete files or folders To empty the Recycle Bin Browsing for files and foldersTo browse for a file Working with files and folders Searching for files To find files and folders using the Search utility Using the Windows Search utilitySearching for files Using advanced search options To create a new document Working with documentsCreating a new document Working with documentsSaving a document To save a documentOpening a document To open a documentPrinting a document To print a documentShortcuts ShortcutsWindows Basics Using the Internet Using the Internet Learning about the InternetTo set up an Internet account with America Online Setting up an Internet accountSetting up an Internet account To connect to your America Online Internet account Accessing your Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide WebConnecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteTo send e-mail using America Online Using e-mailSending e-mail Using e-mail To check your e-mail using America OnlineChecking your e-mail Using the Internet Using Multimedia Using drives Using MultimediaUsing drives Using the diskette driveTo use a diskette Using the DVD or recordable CD drive CD-RW drive DVD driveInserting a CD or DVD To insert a CD or DVDChanging drives To change bay modulesUsing drives To adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume in Windows XP To adjust the overall volume level from WindowsTo adjust specific volume levels Adjusting the volumeClick the Volume tab 100To adjust overall volume level from Windows Adjusting the volume in WindowsTo adjust overall volume level using hardware controls 101102 To play a CD Listening to CDsListening to CDs in Windows XP 103104 Listening to CDs in Windows 105To make an audio recording Recording and playing audio106 107 To play an audio recording in Sound RecorderRecording and playing audio Playing audio and video files with the Windows Media Player To play a file using the Windows Media Player108 109 Playing audio and video files with the Windows Media PlayerPlaying CDs Using MusicMatch110 To play a music CD in Windows XP Using MusicMatch111 To play a music CD in Windows Creating MP3 music files112 To create rip MP3 files 113Page To edit track information Editing track information115 Building a music library 116To change the music library display settings Changing the music library display settings117 To listen to an Internet radio station Listening to Internet radio118 Using a recordable CD drive Using a recordable CD driveUsing advanced features Creating data CDsTo create a data CD 120121 122 Creating music CDs 123To create music CDs 124125 126 Copying CDs 127To copy a CD 128129 To play a DVD Playing a DVD130 131 Playing a DVDTo use Pinnacle Expression Capturing video132 Sending and 8 Receiving Faxes 133To install Fax Installing and configuring FaxInstalling Fax in Windows XP 134Installing and configuring Fax Configuring Fax in Windows XPTo configure Microsoft Fax 135136 Configuring Fax in Windows 137138 139 Sending a simple faxTo send a simple fax Sending a simple faxTo set up your fax cover page template Setting up your cover page template140 141 Faxing from programsTo fax a document directly from most programs Faxing from programsTo fax a document that you have scanned Faxing a scanned documentReceiving and viewing a fax To receive and view a fax in Windows XPTo cancel a fax that has not been sent in Windows Canceling a faxTo cancel a fax that has not been sent in Windows XP Canceling a faxTo automatically retry sending a fax Automatically retry sending a fax in Windows XP144 Automatically cancelling a fax in Windows XP Automatically cancelling a fax in Windows XPTo automatically cancel a failed fax 145146 Managing Power 147Managing Power Monitoring the battery charge148 Recharging the battery Recharging the battery149 To recalibrate the battery Recalibrating the battery150 151 To replace the batteryChanging batteries Changing batteries152 Using alternate power sources Extending battery lifeConserving battery power Extending battery life154 Changing power modesIf your computer You want to Then To change the power scheme Changing power settingsChanging the power scheme Changing power settings156 To change the alarm options Changing alarm options157 To change advanced power management settings Changing advanced settings158 To activate Hibernate mode Activating and using Hibernate mode159 To use Hibernate mode 160To change SpeedStep settings in Windows XP Changing SpeedStep settings161 To change SpeedStep settings in Windows 162163 164 Travel Tips 165166 Radio frequency wireless connectionsModem Travel Tips167 FilesSecurity FilesTo create a startup password Power168 169 Additional tipsAdditional tips 170 Customizing 11 Your Computer 171To change the color depth Adjusting the screen and desktop settingsAdjusting the color depth 172Adjusting the screen and desktop settings 173To adjust the screen resolution Adjusting the screen resolution174 To change desktop colors in Windows XP Changing the colors on your Windows desktop175 176 To change desktop colors in Windows 177To change the desktop background in Windows XP Changing the desktop background178 To change the desktop background in Windows 179180 Click the Background tabTo select a screen saver Selecting a screen saver181 182 Changing the touchpad settings Changing the touchpad settingsTo change your touchpad settings 183To add, delete, or modify user accounts in Windows XP Adding and modifying user accounts184 185 To switch user accounts in Windows XPAdding and modifying user accounts 186 Networking Your Computer 187Sharing drives Benefits of networkingSharing a single Internet connection 188Playing multi-player games Sharing peripheral devicesStreaming audio and video files 189Selecting a network connection Wired Ethernet networkWireless Ethernet network 190Ethernet, Fast Ethernet, or Gigabit Ethernet Using a wired Ethernet networkUsing a wired Ethernet network 191Example wired Ethernet network 192Equipment you need for a wired Ethernet network 193Using a wireless Ethernet network 194Using a wireless Ethernet network Example access point wireless Ethernet network195 196 Example peer-to-peer wireless Ethernet network 197For more information 198Using your notebook on a network Using your notebook on a networkTo turn wireless Ethernet on or off in Windows XP 199To turn wireless Ethernet on or off in Windows 200Moving from Your 13 Old Computer 201202 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard Moving from Your Old ComputerTo find files in the My Documents folder Transferring filesFinding your files 203204 To find files using Find or SearchFile type File usually ends Transferring Internet settings Transferring Internet settingsSetting up your ISP To use the Internet Connection WizardTransferring your e-mail and address book Installing your old printer or scannerInstalling a USB printer or scanner Transferring your Internet shortcutsInstalling your old printer or scanner Installing a parallel port printerTo install your old printer 207Installing your old programs 208Maintaining 14 Your Computer 209210 Maintenance task ImmediatelyCaring for your computer Maintaining Your Computer211 Maintenance task Immediately Monthly When neededCaring for your computer To create an emergency startup diskette in Windows XP Creating an emergency startup diskette212 213 Creating an emergency startup disketteProtecting your computer from viruses 214215 To scan for virusesProtecting your computer from viruses To remove a virus To update Norton AntiVirus216 To check hard drive space Managing hard drive spaceChecking hard drive space 217To use the Windows Disk Cleanup program Using Disk Cleanup218 To check the hard drive for errors Checking the hard drive for errors219 220 To run Disk Defragmenter Defragmenting the hard drive221 222 Backing up files 223To start the Scheduled Task Wizard Using the Scheduled Task Wizard224 225 Cleaning the exterior Cleaning your computer226 Cleaning the mouse Cleaning the keyboardCleaning the computer screen Cleaning your computerTo clean your trackball mouse 228Restoring Software 229230 Using the Restoration CDsRestoring Software Reinstalling device drivers Reinstalling device driversTo reinstall device drivers 231232 233 To update device driversUpdating device drivers Updating device drivers234 Reinstalling programs Reinstalling programsTo reinstall programs from the red Gateway CD 235236 To reinstall other programs from a CD 237Reinstalling Windows 238Reinstalling Windows 239240 Upgrading Your 241242 Adding and removing a PC CardTo insert a PC Card Upgrading Your Notebook243 To remove a PC CardAdding and removing a PC Card Preventing static electricity discharge 244245 Preventing static electricity dischargeTo add or replace a memory module Adding or replacing memory246 247 Adding or replacing memoryPage Troubleshooting 249Troubleshooting Safety guidelines250 251 First stepsSoftware support tools First stepsYour notebook does not recognize a disc or the drive TroubleshootingCD, DVD, or recordable CD drives An audio CD does not produce soundDVD movie will not play 253You have computer problems after adding a new device Cleaning CDs or DVDsDevice installation To check IRQ usage in Windows XPTo free IRQ resources for the new device Diskette driveTo check IRQ usage in Windows 255Display 256Hard drive To restore deleted filesFile management 257You cannot connect to the Internet You see a Data error messageInternet 258Connecting to a Web site takes too long 259Memory Keyboard260 Your modem does not dial or does not connect You see a Not enough memory error messageModem 261To check the dialing properties in Windows To check the dialing properties in Windows XP262 Your 56K modem does not connect at 56K 263Modem is not recognized by your notebook To access the gateway.your.way dial-up serverTo run modem diagnostics in Windows XP 264Modem is noisy when it dials and connects To run modem diagnostics in Windows265 Mouse To turn down the modem volume in Windows XPTo turn down the modem volume in Windows External mouse does not workNetworks Passwords267 PC Cards Power268 Printer To set a default printer in Windows XPTo set a default printer in Windows 269You see a Printer queue is full error message 270Video SoundTouchpad 271272 273 Telephone supportBefore calling Gateway Technical Support Telephone supportTelephone numbers Service description How to reachResource Service description How to reach 274Tutoring Tutoring and trainingSelf-help 275Training Resource Service description For more information276 Setting up your system Important safety information277 278 Appendix a Safety, Regulatory, and Legal InformationReplacement parts and accessories Care during useRegulatory compliance statements Wireless Guidance279 280 281 United States of AmericaUnintentional emitter per FCC Part 282 FCC declaration of conformity283 Industry Canada IC Intentional emitter per RSS Canada284 Unintentional emitter per ICES-003285 Intentional emitter Mexico286 Unintentional emitterLaser safety statement 287All Rights Reserved Macrovision statement288 Trademark AcknowledgmentsIndex 289290 Link 3, 22, 48 291292 DVD199 293294 295 108 296297 Battery 31, 148, 149, 150, 151 298167 299140 300215 301302