272 | Gateway 200 specification

Chapter 17: Troubleshooting

■Make sure that the monitor power is turned on and that the video cable is correctly connected.

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Gateway 200 manual 272

Contents

Page Page Contents Using the Internet Getting HelpWindows Basics Using Multimedia Iii133 Customizing Your Computer Managing PowerTravel Tips Networking Your Computer 201 Maintaining Your Computer Troubleshooting Restoring SoftwareUpgrading Your Notebook Safety, Regulatory, and Legal Information Index Vii Viii Checking Out 1 Your Gateway Front Checking Out Your GatewayComponentDescription Component Left sideLeft side Description Component Icon Description Right side Right side Back Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityIdentifying your model Finding your specifications Finding your specifications Accessories Accessories Printers Checking Out Your Gateway Checking Out Your Gateway 200 Docking Station Checking Out Your Gateway 200 Docking Station Component Description Front Docking Pdif digital Right Side USB Back Component Icon Bottom Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebookStarting your notebook To turn off your notebook in Windows XP Turning off your notebookWaking up your notebook To turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Connecting to the docking station To attach your notebook to the docking station Separating from the docking station To separate your notebook from the docking stationSeparating from the docking station Getting Started Status indicators Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key PgDn Internet button Internet button To reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpad Using the touchpad Do this Do this Connecting the modem To connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet networkConnecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connections Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment Windows Basics Using the desktop Using the desktopUsing the Start menu To use the Start menu Click a file or program to open it Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description Working with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveWorking with files and folders To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Working with files and folders Searching for files Using the Windows Search utility To find files and folders using the Search utilitySearching for files Using advanced search options To create a new document Working with documentsCreating a new document Working with documents Saving a document To save a document Opening a document To open a document Printing a document To print a document Shortcuts Shortcuts Windows Basics Using the Internet Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America OnlineSetting up an Internet account Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Using e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Using e-mailChecking your e-mail Using the Internet Using Multimedia Using drives Using Multimedia Using the diskette drive Using drivesTo use a diskette Using the DVD or recordable CD drive CD-RW drive DVD drive Inserting a CD or DVD To insert a CD or DVD Changing drives To change bay modules Using drives To adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume in Windows XP To adjust the overall volume level from Windows To adjust specific volume levels Adjusting the volume Click the Volume tab 100 To adjust overall volume level from Windows Adjusting the volume in WindowsTo adjust overall volume level using hardware controls 101 102 To play a CD Listening to CDsListening to CDs in Windows XP 103 104 Listening to CDs in Windows 105 Recording and playing audio To make an audio recording106 To play an audio recording in Sound Recorder 107Recording and playing audio To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player108 109 Playing audio and video files with the Windows Media Player Using MusicMatch Playing CDs110 Using MusicMatch To play a music CD in Windows XP111 Creating MP3 music files To play a music CD in Windows112 To create rip MP3 files 113Page Editing track information To edit track information115 Building a music library 116 Changing the music library display settings To change the music library display settings117 Listening to Internet radio To listen to an Internet radio station118 Using a recordable CD drive Using a recordable CD driveUsing advanced features Creating data CDs To create a data CD 120 121 122 Creating music CDs 123 To create music CDs 124 125 126 Copying CDs 127 To copy a CD 128 129 Playing a DVD To play a DVD130 131 Playing a DVD Capturing video To use Pinnacle Expression132 Sending and 8 Receiving Faxes 133 To install Fax Installing and configuring FaxInstalling Fax in Windows XP 134 Installing and configuring Fax Configuring Fax in Windows XPTo configure Microsoft Fax 135 136 Configuring Fax in Windows 137 138 139 Sending a simple faxTo send a simple fax Sending a simple fax Setting up your cover page template To set up your fax cover page template140 141 Faxing from programsTo fax a document directly from most programs Faxing from programs To fax a document that you have scanned Faxing a scanned documentReceiving and viewing a fax To receive and view a fax in Windows XP To cancel a fax that has not been sent in Windows Canceling a faxTo cancel a fax that has not been sent in Windows XP Canceling a fax Automatically retry sending a fax in Windows XP To automatically retry sending a fax144 Automatically cancelling a fax in Windows XP Automatically cancelling a fax in Windows XPTo automatically cancel a failed fax 145 146 Managing Power 147 Monitoring the battery charge Managing Power148 Recharging the battery Recharging the battery149 Recalibrating the battery To recalibrate the battery150 151 To replace the batteryChanging batteries Changing batteries 152 Using alternate power sources Extending battery lifeConserving battery power Extending battery life Changing power modes 154If your computer You want to Then To change the power scheme Changing power settingsChanging the power scheme Changing power settings 156 Changing alarm options To change the alarm options157 Changing advanced settings To change advanced power management settings158 Activating and using Hibernate mode To activate Hibernate mode159 To use Hibernate mode 160 Changing SpeedStep settings To change SpeedStep settings in Windows XP161 To change SpeedStep settings in Windows 162 163 164 Travel Tips 165 166 Radio frequency wireless connectionsModem Travel Tips 167 FilesSecurity Files Power To create a startup password168 Additional tips 169Additional tips 170 Customizing 11 Your Computer 171 To change the color depth Adjusting the screen and desktop settingsAdjusting the color depth 172 Adjusting the screen and desktop settings 173 Adjusting the screen resolution To adjust the screen resolution174 Changing the colors on your Windows desktop To change desktop colors in Windows XP175 176 To change desktop colors in Windows 177 Changing the desktop background To change the desktop background in Windows XP178 To change the desktop background in Windows 179 180 Click the Background tab Selecting a screen saver To select a screen saver181 182 Changing the touchpad settings Changing the touchpad settingsTo change your touchpad settings 183 Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP184 To switch user accounts in Windows XP 185Adding and modifying user accounts 186 Networking Your Computer 187 Sharing drives Benefits of networkingSharing a single Internet connection 188 Playing multi-player games Sharing peripheral devicesStreaming audio and video files 189 Selecting a network connection Wired Ethernet networkWireless Ethernet network 190 Ethernet, Fast Ethernet, or Gigabit Ethernet Using a wired Ethernet networkUsing a wired Ethernet network 191 Example wired Ethernet network 192 Equipment you need for a wired Ethernet network 193 Using a wireless Ethernet network 194 Example access point wireless Ethernet network Using a wireless Ethernet network195 196 Example peer-to-peer wireless Ethernet network 197 For more information 198 Using your notebook on a network Using your notebook on a networkTo turn wireless Ethernet on or off in Windows XP 199 To turn wireless Ethernet on or off in Windows 200 Moving from Your 13 Old Computer 201 202 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard Moving from Your Old Computer To find files in the My Documents folder Transferring filesFinding your files 203 To find files using Find or Search 204File type File usually ends Transferring Internet settings Transferring Internet settingsSetting up your ISP To use the Internet Connection Wizard Transferring your e-mail and address book Installing your old printer or scannerInstalling a USB printer or scanner Transferring your Internet shortcuts Installing your old printer or scanner Installing a parallel port printerTo install your old printer 207 Installing your old programs 208 Maintaining 14 Your Computer 209 210 Maintenance task ImmediatelyCaring for your computer Maintaining Your Computer Maintenance task Immediately Monthly When needed 211Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP212 213 Creating an emergency startup diskette Protecting your computer from viruses 214 To scan for viruses 215Protecting your computer from viruses To update Norton AntiVirus To remove a virus216 To check hard drive space Managing hard drive spaceChecking hard drive space 217 Using Disk Cleanup To use the Windows Disk Cleanup program218 Checking the hard drive for errors To check the hard drive for errors219 220 Defragmenting the hard drive To run Disk Defragmenter221 222 Backing up files 223 Using the Scheduled Task Wizard To start the Scheduled Task Wizard224 225 Cleaning your computer Cleaning the exterior226 Cleaning the mouse Cleaning the keyboardCleaning the computer screen Cleaning your computer To clean your trackball mouse 228 Restoring Software 229 Using the Restoration CDs 230Restoring Software Reinstalling device drivers Reinstalling device driversTo reinstall device drivers 231 232 233 To update device driversUpdating device drivers Updating device drivers 234 Reinstalling programs Reinstalling programsTo reinstall programs from the red Gateway CD 235 236 To reinstall other programs from a CD 237 Reinstalling Windows 238 Reinstalling Windows 239 240 Upgrading Your 241 242 Adding and removing a PC CardTo insert a PC Card Upgrading Your Notebook To remove a PC Card 243Adding and removing a PC Card Preventing static electricity discharge 244 245 Preventing static electricity discharge Adding or replacing memory To add or replace a memory module246 247 Adding or replacing memoryPage Troubleshooting 249 Safety guidelines Troubleshooting250 251 First stepsSoftware support tools First steps Your notebook does not recognize a disc or the drive TroubleshootingCD, DVD, or recordable CD drives An audio CD does not produce sound DVD movie will not play 253 You have computer problems after adding a new device Cleaning CDs or DVDsDevice installation To check IRQ usage in Windows XP To free IRQ resources for the new device Diskette driveTo check IRQ usage in Windows 255 Display 256 Hard drive To restore deleted filesFile management 257 You cannot connect to the Internet You see a Data error messageInternet 258 Connecting to a Web site takes too long 259 Keyboard Memory260 Your modem does not dial or does not connect You see a Not enough memory error messageModem 261 To check the dialing properties in Windows XP To check the dialing properties in Windows262 Your 56K modem does not connect at 56K 263 Modem is not recognized by your notebook To access the gateway.your.way dial-up serverTo run modem diagnostics in Windows XP 264 To run modem diagnostics in Windows Modem is noisy when it dials and connects265 Mouse To turn down the modem volume in Windows XPTo turn down the modem volume in Windows External mouse does not work Passwords Networks267 Power PC Cards268 Printer To set a default printer in Windows XPTo set a default printer in Windows 269 You see a Printer queue is full error message 270 Video SoundTouchpad 271 272 273 Telephone supportBefore calling Gateway Technical Support Telephone support Telephone numbers Service description How to reachResource Service description How to reach 274 Tutoring Tutoring and trainingSelf-help 275 Resource Service description For more information Training276 Important safety information Setting up your system277 278 Appendix a Safety, Regulatory, and Legal InformationReplacement parts and accessories Care during use Wireless Guidance Regulatory compliance statements279 280 United States of America 281Unintentional emitter per FCC Part 282 FCC declaration of conformity 283 Industry Canada IC Intentional emitter per RSS Canada284 Unintentional emitter per ICES-003 285 Intentional emitter Mexico286 Unintentional emitter Laser safety statement 287 All Rights Reserved Macrovision statement288 Trademark Acknowledgments Index 289 290 Link 3, 22, 48 291 292 DVD 199 293 294 295 108 296 297 Battery 31, 148, 149, 150, 151 298 167 299 140 300 215 301 302