Manuals / Gateway / Computer Equipment / Laptop

Gateway 200 manual Using eSupport, Support Home tab

Models: 200

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Chapter 4: Getting Help

Using eSupport

The eSupport site is divided into four major areas:

■Support Home

■Downloads

■Contact Us

■Account Info

Each of these areas is represented by a tab across the top of the Web page.

Support Home tab

To get specific information about your computer, type your serial number into the My System Information box, then click GO, or click Look up my serial number for me. For more information, see “Finding your specifications” on page 12.

The Support Information link lets you access product documentation, specifications, and manuals. By entering your serial number, you get specific documents related to your system. You can also browse through the reference area to locate an article specific to the question you have.

The Tutorials link lets you access an extensive library of how-to articles and videos on topics such as making audio CDs.

Downloads tab

The Downloads tab provides the latest software updates for BIOS and driver upgrades. By entering your serial number you get drivers specific to your system. Click All Downloads to walk through a step-by-step wizard to locate your drivers. For more information, see “Updating device drivers” on page 233.

Contact Us tab

The Contact Us tab contains links to technical support with a live technician, including chat and e-mail. Click Call Us to get a list of Gateway telephone numbers for both sales and support. For more information, see “Telephone support” on page 273.

Account Info tab

The Account Info tab contains support for non-technical issues, like the status of your order or changing your account address.

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Gateway 200 manual Using eSupport, Support Home tab

Contents

Page Page Contents Using the Internet Getting HelpWindows Basics Using Multimedia Iii133 Customizing Your Computer Managing PowerTravel Tips Networking Your Computer201 Maintaining Your ComputerTroubleshooting Restoring SoftwareUpgrading Your Notebook Safety, Regulatory, and Legal Information Index ViiViii Checking Out 1 Your Gateway Front Checking Out Your GatewayComponentDescription Component Left sideLeft side DescriptionComponent Icon Description Right side Right sideBack Bottom BottomKeyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityIdentifying your model Finding your specifications Finding your specifications Accessories Accessories PrintersChecking Out Your Gateway Checking Out Your Gateway 200 Docking Station Checking Out Your Gateway 200 Docking Station Component DescriptionFront Docking Pdif digital Right Side USB Back Component IconBottom Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebookStarting your notebook To turn off your notebook in Windows XP Turning off your notebookWaking up your notebook To turn off your notebook in WindowsRestarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Connecting to the docking station To attach your notebook to the docking stationSeparating from the docking station To separate your notebook from the docking stationSeparating from the docking station Getting Started Status indicators Status indicatorsIndicator Icon Description Using the keyboard Using the keyboardKey types Key type Icon DescriptionSystem key combinations Press and hold F N while Pressing this system keyPgDn Internet button Internet buttonTo reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpadUsing the touchpad Do thisDo this Connecting the modem To connect the modemConnecting to a wired Ethernet network To connect to a wired Ethernet networkConnecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connectionsGetting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot videoOnline help Gateway Web site Gateway Web siteUsing eSupport Support Home tabWindows Basics About the Windows environment Windows BasicsUsing the desktop Using the desktopUsing the Start menu To use the Start menuClick a file or program to open it Adding icons to the desktop To add icons to the desktopIdentifying window items Identifying window items Window item DescriptionWorking with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveWorking with files and folders To create a folder Copying and moving files and folders To copy a file or folder to another folderTo move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Working with files and folders Searching for files Using the Windows Search utility To find files and folders using the Search utilitySearching for files Using advanced search options To create a new document Working with documentsCreating a new document Working with documentsSaving a document To save a documentOpening a document To open a documentPrinting a document To print a documentShortcuts ShortcutsWindows Basics Using the Internet Using the Internet Learning about the InternetSetting up an Internet account To set up an Internet account with America OnlineSetting up an Internet account Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide WebConnecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteUsing e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Using e-mailChecking your e-mail Using the Internet Using Multimedia Using drives Using MultimediaUsing the diskette drive Using drivesTo use a diskette Using the DVD or recordable CD drive CD-RW drive DVD driveInserting a CD or DVD To insert a CD or DVDChanging drives To change bay modulesUsing drives To adjust the overall volume level using hardware controls Adjusting the volumeAdjusting the volume in Windows XP To adjust the overall volume level from WindowsTo adjust specific volume levels Adjusting the volumeClick the Volume tab 100To adjust overall volume level from Windows Adjusting the volume in WindowsTo adjust overall volume level using hardware controls 101102 To play a CD Listening to CDsListening to CDs in Windows XP 103104 Listening to CDs in Windows 105Recording and playing audio To make an audio recording106 To play an audio recording in Sound Recorder 107Recording and playing audio To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player108 109 Playing audio and video files with the Windows Media PlayerUsing MusicMatch Playing CDs110 Using MusicMatch To play a music CD in Windows XP111 Creating MP3 music files To play a music CD in Windows112 To create rip MP3 files 113Page Editing track information To edit track information115 Building a music library 116Changing the music library display settings To change the music library display settings117 Listening to Internet radio To listen to an Internet radio station118 Using a recordable CD drive Using a recordable CD driveUsing advanced features Creating data CDsTo create a data CD 120121 122 Creating music CDs 123To create music CDs 124125 126 Copying CDs 127To copy a CD 128129 Playing a DVD To play a DVD130 131 Playing a DVDCapturing video To use Pinnacle Expression132 Sending and 8 Receiving Faxes 133To install Fax Installing and configuring FaxInstalling Fax in Windows XP 134Installing and configuring Fax Configuring Fax in Windows XPTo configure Microsoft Fax 135136 Configuring Fax in Windows 137138 139 Sending a simple faxTo send a simple fax Sending a simple faxSetting up your cover page template To set up your fax cover page template140 141 Faxing from programsTo fax a document directly from most programs Faxing from programsTo fax a document that you have scanned Faxing a scanned documentReceiving and viewing a fax To receive and view a fax in Windows XPTo cancel a fax that has not been sent in Windows Canceling a faxTo cancel a fax that has not been sent in Windows XP Canceling a faxAutomatically retry sending a fax in Windows XP To automatically retry sending a fax144 Automatically cancelling a fax in Windows XP Automatically cancelling a fax in Windows XPTo automatically cancel a failed fax 145146 Managing Power 147Monitoring the battery charge Managing Power148 Recharging the battery Recharging the battery149 Recalibrating the battery To recalibrate the battery150 151 To replace the batteryChanging batteries Changing batteries152 Using alternate power sources Extending battery lifeConserving battery power Extending battery lifeChanging power modes 154If your computer You want to Then To change the power scheme Changing power settingsChanging the power scheme Changing power settings156 Changing alarm options To change the alarm options157 Changing advanced settings To change advanced power management settings158 Activating and using Hibernate mode To activate Hibernate mode159 To use Hibernate mode 160Changing SpeedStep settings To change SpeedStep settings in Windows XP161 To change SpeedStep settings in Windows 162163 164 Travel Tips 165166 Radio frequency wireless connectionsModem Travel Tips167 FilesSecurity FilesPower To create a startup password168 Additional tips 169Additional tips 170 Customizing 11 Your Computer 171To change the color depth Adjusting the screen and desktop settingsAdjusting the color depth 172Adjusting the screen and desktop settings 173Adjusting the screen resolution To adjust the screen resolution174 Changing the colors on your Windows desktop To change desktop colors in Windows XP175 176 To change desktop colors in Windows 177Changing the desktop background To change the desktop background in Windows XP178 To change the desktop background in Windows 179180 Click the Background tabSelecting a screen saver To select a screen saver181 182 Changing the touchpad settings Changing the touchpad settingsTo change your touchpad settings 183Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP184 To switch user accounts in Windows XP 185Adding and modifying user accounts 186 Networking Your Computer 187Sharing drives Benefits of networkingSharing a single Internet connection 188Playing multi-player games Sharing peripheral devicesStreaming audio and video files 189Selecting a network connection Wired Ethernet networkWireless Ethernet network 190Ethernet, Fast Ethernet, or Gigabit Ethernet Using a wired Ethernet networkUsing a wired Ethernet network 191Example wired Ethernet network 192Equipment you need for a wired Ethernet network 193Using a wireless Ethernet network 194Example access point wireless Ethernet network Using a wireless Ethernet network195 196 Example peer-to-peer wireless Ethernet network 197For more information 198Using your notebook on a network Using your notebook on a networkTo turn wireless Ethernet on or off in Windows XP 199To turn wireless Ethernet on or off in Windows 200Moving from Your 13 Old Computer 201202 Using the Windows XP Files and Settings Transfer WizardTo open the Files and Settings Transfer Wizard Moving from Your Old ComputerTo find files in the My Documents folder Transferring filesFinding your files 203To find files using Find or Search 204File type File usually ends Transferring Internet settings Transferring Internet settingsSetting up your ISP To use the Internet Connection WizardTransferring your e-mail and address book Installing your old printer or scannerInstalling a USB printer or scanner Transferring your Internet shortcutsInstalling your old printer or scanner Installing a parallel port printerTo install your old printer 207Installing your old programs 208Maintaining 14 Your Computer 209210 Maintenance task ImmediatelyCaring for your computer Maintaining Your ComputerMaintenance task Immediately Monthly When needed 211Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP212 213 Creating an emergency startup disketteProtecting your computer from viruses 214To scan for viruses 215Protecting your computer from viruses To update Norton AntiVirus To remove a virus216 To check hard drive space Managing hard drive spaceChecking hard drive space 217Using Disk Cleanup To use the Windows Disk Cleanup program218 Checking the hard drive for errors To check the hard drive for errors219 220 Defragmenting the hard drive To run Disk Defragmenter221 222 Backing up files 223Using the Scheduled Task Wizard To start the Scheduled Task Wizard224 225 Cleaning your computer Cleaning the exterior226 Cleaning the mouse Cleaning the keyboardCleaning the computer screen Cleaning your computerTo clean your trackball mouse 228Restoring Software 229Using the Restoration CDs 230Restoring Software Reinstalling device drivers Reinstalling device driversTo reinstall device drivers 231232 233 To update device driversUpdating device drivers Updating device drivers234 Reinstalling programs Reinstalling programsTo reinstall programs from the red Gateway CD 235236 To reinstall other programs from a CD 237Reinstalling Windows 238Reinstalling Windows 239240 Upgrading Your 241242 Adding and removing a PC CardTo insert a PC Card Upgrading Your NotebookTo remove a PC Card 243Adding and removing a PC Card Preventing static electricity discharge 244245 Preventing static electricity dischargeAdding or replacing memory To add or replace a memory module246 247 Adding or replacing memoryPage Troubleshooting 249Safety guidelines Troubleshooting250 251 First stepsSoftware support tools First stepsYour notebook does not recognize a disc or the drive TroubleshootingCD, DVD, or recordable CD drives An audio CD does not produce soundDVD movie will not play 253You have computer problems after adding a new device Cleaning CDs or DVDsDevice installation To check IRQ usage in Windows XPTo free IRQ resources for the new device Diskette driveTo check IRQ usage in Windows 255Display 256Hard drive To restore deleted filesFile management 257You cannot connect to the Internet You see a Data error messageInternet 258Connecting to a Web site takes too long 259Keyboard Memory260 Your modem does not dial or does not connect You see a Not enough memory error messageModem 261To check the dialing properties in Windows XP To check the dialing properties in Windows262 Your 56K modem does not connect at 56K 263Modem is not recognized by your notebook To access the gateway.your.way dial-up serverTo run modem diagnostics in Windows XP 264To run modem diagnostics in Windows Modem is noisy when it dials and connects265 Mouse To turn down the modem volume in Windows XPTo turn down the modem volume in Windows External mouse does not workPasswords Networks267 Power PC Cards268 Printer To set a default printer in Windows XPTo set a default printer in Windows 269You see a Printer queue is full error message 270Video SoundTouchpad 271272 273 Telephone supportBefore calling Gateway Technical Support Telephone supportTelephone numbers Service description How to reachResource Service description How to reach 274Tutoring Tutoring and trainingSelf-help 275Resource Service description For more information Training276 Important safety information Setting up your system277 278 Appendix a Safety, Regulatory, and Legal InformationReplacement parts and accessories Care during useWireless Guidance Regulatory compliance statements279 280 United States of America 281Unintentional emitter per FCC Part 282 FCC declaration of conformity283 Industry Canada IC Intentional emitter per RSS Canada284 Unintentional emitter per ICES-003285 Intentional emitter Mexico286 Unintentional emitterLaser safety statement 287All Rights Reserved Macrovision statement288 Trademark AcknowledgmentsIndex 289290 Link 3, 22, 48 291292 DVD199 293294 295 108 296297 Battery 31, 148, 149, 150, 151 298167 299140 300215 301302