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Gateway 200 manual You see a Printer queue is full error message, 270

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Chapter 17: Troubleshooting

■Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver.

You see a “Printer queue is full” error message

■Make sure that the printer is not set to work offline.

To make sure that the printer is not set to work offline in Windows XP:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

2 Click/Double-click the Printers and Faxes icon. The Printers and Faxes window opens.

3 Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

Help and

Support

For more information about printer troubleshooting in Windows XP, click Start, then click Help and Support.

Type the keyword printer troubleshooter in the HelpSpot

Search box , then click the arrow.

To make sure that the printer is not set to work offline in Windows 2000:

1

2

Click Start, Settings, then click Printers.

Right-click the name of the printer you want to use. If the menu shows a check mark next to Use Printer Offline, click Use Printer Offline to clear the check mark.

■Wait until files have been printed before sending additional files to the printer.

■If you print large files or many files at one time, you may want to add additional memory to the printer. See the printer documentation for instructions for adding additional memory.

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Gateway 200 manual You see a Printer queue is full error message, 270

Contents

Page Page Contents Getting Help Using the InternetWindows Basics Iii Using Multimedia133 Managing Power Travel TipsCustomizing Your Computer Networking Your Computer201 Maintaining Your ComputerRestoring Software TroubleshootingUpgrading Your Notebook Safety, Regulatory, and Legal Information Index ViiViii Checking Out 1 Your Gateway Checking Out Your Gateway FrontComponentDescription Left side Left sideComponent DescriptionComponent Icon Description Right side Right sideBack Bottom BottomKeyboard area Keyboard area Gateway model number Identifying your modelGateway serial number Microsoft Certificate of Authenticity Internal wireless labelIdentifying your model Finding your specifications Finding your specifications Accessories Accessories PrintersChecking Out Your Gateway Checking Out Your Gateway 200 Docking Station Checking Out Your Gateway 200 Docking Station Component DescriptionFront Docking Pdif digital Right Side USB Back Component IconBottom Getting Started To connect the AC adapter Connecting the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems To start your notebook Starting your notebookStarting your notebook Turning off your notebook Waking up your notebookTo turn off your notebook in Windows XP To turn off your notebook in WindowsRestarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Connecting to the docking station To attach your notebook to the docking stationTo separate your notebook from the docking station Separating from the docking stationSeparating from the docking station Getting Started Status indicators Status indicatorsIndicator Icon Description Using the keyboard Using the keyboardKey types Key type Icon DescriptionSystem key combinations Press and hold F N while Pressing this system keyPgDn Internet button Internet buttonTo reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpadUsing the touchpad Do thisDo this Connecting the modem To connect the modemTo connect to a wired Ethernet network Connecting to a wired Ethernet networkConnecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connectionsGetting Help To start HelpSpot HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot videoOnline help Gateway Web site Gateway Web siteUsing eSupport Support Home tabWindows Basics About the Windows environment Windows BasicsUsing the desktop Using the Start menuUsing the desktop To use the Start menuClick a file or program to open it Adding icons to the desktop To add icons to the desktopIdentifying window items Identifying window items Window item DescriptionViewing drives Working with files and foldersTo view the drives on your computer To see the files and folders on a drive Creating foldersWorking with files and folders To create a folder Copying and moving files and folders To copy a file or folder to another folderTo move a file or folder to another folder Deleting files and folders To recover files or folders from the Recycle BinTo delete files or folders To empty the Recycle Bin Browsing for files and foldersTo browse for a file Working with files and folders Searching for files To find files and folders using the Search utility Using the Windows Search utilitySearching for files Using advanced search options Working with documents Creating a new documentTo create a new document Working with documentsSaving a document To save a documentOpening a document To open a documentPrinting a document To print a documentShortcuts ShortcutsWindows Basics Using the Internet Using the Internet Learning about the InternetTo set up an Internet account with America Online Setting up an Internet accountSetting up an Internet account To connect to your America Online Internet account Accessing your Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide WebConnecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteTo send e-mail using America Online Using e-mailSending e-mail Using e-mail To check your e-mail using America OnlineChecking your e-mail Using the Internet Using Multimedia Using drives Using MultimediaUsing drives Using the diskette driveTo use a diskette Using the DVD or recordable CD drive CD-RW drive DVD driveInserting a CD or DVD To insert a CD or DVDChanging drives To change bay modulesUsing drives Adjusting the volume Adjusting the volume in Windows XPTo adjust the overall volume level using hardware controls To adjust the overall volume level from WindowsTo adjust specific volume levels Adjusting the volumeClick the Volume tab 100Adjusting the volume in Windows To adjust overall volume level using hardware controlsTo adjust overall volume level from Windows 101102 Listening to CDs Listening to CDs in Windows XPTo play a CD 103104 Listening to CDs in Windows 105To make an audio recording Recording and playing audio106 107 To play an audio recording in Sound RecorderRecording and playing audio Playing audio and video files with the Windows Media Player To play a file using the Windows Media Player108 109 Playing audio and video files with the Windows Media PlayerPlaying CDs Using MusicMatch110 To play a music CD in Windows XP Using MusicMatch111 To play a music CD in Windows Creating MP3 music files112 To create rip MP3 files 113Page To edit track information Editing track information115 Building a music library 116To change the music library display settings Changing the music library display settings117 To listen to an Internet radio station Listening to Internet radio118 Using a recordable CD drive Using advanced featuresUsing a recordable CD drive Creating data CDsTo create a data CD 120121 122 Creating music CDs 123To create music CDs 124125 126 Copying CDs 127To copy a CD 128129 To play a DVD Playing a DVD130 131 Playing a DVDTo use Pinnacle Expression Capturing video132 Sending and 8 Receiving Faxes 133Installing and configuring Fax Installing Fax in Windows XPTo install Fax 134Configuring Fax in Windows XP To configure Microsoft FaxInstalling and configuring Fax 135136 Configuring Fax in Windows 137138 Sending a simple fax To send a simple fax139 Sending a simple faxTo set up your fax cover page template Setting up your cover page template140 Faxing from programs To fax a document directly from most programs141 Faxing from programsFaxing a scanned document Receiving and viewing a faxTo fax a document that you have scanned To receive and view a fax in Windows XPCanceling a fax To cancel a fax that has not been sent in Windows XPTo cancel a fax that has not been sent in Windows Canceling a faxTo automatically retry sending a fax Automatically retry sending a fax in Windows XP144 Automatically cancelling a fax in Windows XP To automatically cancel a failed faxAutomatically cancelling a fax in Windows XP 145146 Managing Power 147Managing Power Monitoring the battery charge148 Recharging the battery Recharging the battery149 To recalibrate the battery Recalibrating the battery150 To replace the battery Changing batteries151 Changing batteries152 Extending battery life Conserving battery powerUsing alternate power sources Extending battery life154 Changing power modesIf your computer You want to Then Changing power settings Changing the power schemeTo change the power scheme Changing power settings156 To change the alarm options Changing alarm options157 To change advanced power management settings Changing advanced settings158 To activate Hibernate mode Activating and using Hibernate mode159 To use Hibernate mode 160To change SpeedStep settings in Windows XP Changing SpeedStep settings161 To change SpeedStep settings in Windows 162163 164 Travel Tips 165Radio frequency wireless connections Modem166 Travel TipsFiles Security167 FilesTo create a startup password Power168 169 Additional tipsAdditional tips 170 Customizing 11 Your Computer 171Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 172Adjusting the screen and desktop settings 173To adjust the screen resolution Adjusting the screen resolution174 To change desktop colors in Windows XP Changing the colors on your Windows desktop175 176 To change desktop colors in Windows 177To change the desktop background in Windows XP Changing the desktop background178 To change the desktop background in Windows 179180 Click the Background tabTo select a screen saver Selecting a screen saver181 182 Changing the touchpad settings To change your touchpad settingsChanging the touchpad settings 183To add, delete, or modify user accounts in Windows XP Adding and modifying user accounts184 185 To switch user accounts in Windows XPAdding and modifying user accounts 186 Networking Your Computer 187Benefits of networking Sharing a single Internet connectionSharing drives 188Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 189Wired Ethernet network Wireless Ethernet networkSelecting a network connection 190Using a wired Ethernet network Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 191Example wired Ethernet network 192Equipment you need for a wired Ethernet network 193Using a wireless Ethernet network 194Using a wireless Ethernet network Example access point wireless Ethernet network195 196 Example peer-to-peer wireless Ethernet network 197For more information 198Using your notebook on a network To turn wireless Ethernet on or off in Windows XPUsing your notebook on a network 199To turn wireless Ethernet on or off in Windows 200Moving from Your 13 Old Computer 201Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard202 Moving from Your Old ComputerTransferring files Finding your filesTo find files in the My Documents folder 203204 To find files using Find or SearchFile type File usually ends Transferring Internet settings Setting up your ISPTransferring Internet settings To use the Internet Connection WizardInstalling your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcutsInstalling a parallel port printer To install your old printerInstalling your old printer or scanner 207Installing your old programs 208Maintaining 14 Your Computer 209Maintenance task Immediately Caring for your computer210 Maintaining Your Computer211 Maintenance task Immediately Monthly When neededCaring for your computer To create an emergency startup diskette in Windows XP Creating an emergency startup diskette212 213 Creating an emergency startup disketteProtecting your computer from viruses 214215 To scan for virusesProtecting your computer from viruses To remove a virus To update Norton AntiVirus216 Managing hard drive space Checking hard drive spaceTo check hard drive space 217To use the Windows Disk Cleanup program Using Disk Cleanup218 To check the hard drive for errors Checking the hard drive for errors219 220 To run Disk Defragmenter Defragmenting the hard drive221 222 Backing up files 223To start the Scheduled Task Wizard Using the Scheduled Task Wizard224 225 Cleaning the exterior Cleaning your computer226 Cleaning the keyboard Cleaning the computer screenCleaning the mouse Cleaning your computerTo clean your trackball mouse 228Restoring Software 229230 Using the Restoration CDsRestoring Software Reinstalling device drivers To reinstall device driversReinstalling device drivers 231232 To update device drivers Updating device drivers233 Updating device drivers234 Reinstalling programs To reinstall programs from the red Gateway CDReinstalling programs 235236 To reinstall other programs from a CD 237Reinstalling Windows 238Reinstalling Windows 239240 Upgrading Your 241Adding and removing a PC Card To insert a PC Card242 Upgrading Your Notebook243 To remove a PC CardAdding and removing a PC Card Preventing static electricity discharge 244245 Preventing static electricity dischargeTo add or replace a memory module Adding or replacing memory246 247 Adding or replacing memoryPage Troubleshooting 249Troubleshooting Safety guidelines250 First steps Software support tools251 First stepsTroubleshooting CD, DVD, or recordable CD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce soundDVD movie will not play 253Cleaning CDs or DVDs Device installationYou have computer problems after adding a new device To check IRQ usage in Windows XPDiskette drive To check IRQ usage in WindowsTo free IRQ resources for the new device 255Display 256To restore deleted files File managementHard drive 257You see a Data error message InternetYou cannot connect to the Internet 258Connecting to a Web site takes too long 259Memory Keyboard260 You see a Not enough memory error message ModemYour modem does not dial or does not connect 261To check the dialing properties in Windows To check the dialing properties in Windows XP262 Your 56K modem does not connect at 56K 263To access the gateway.your.way dial-up server To run modem diagnostics in Windows XPModem is not recognized by your notebook 264Modem is noisy when it dials and connects To run modem diagnostics in Windows265 To turn down the modem volume in Windows XP To turn down the modem volume in WindowsMouse External mouse does not workNetworks Passwords267 PC Cards Power268 To set a default printer in Windows XP To set a default printer in WindowsPrinter 269You see a Printer queue is full error message 270Sound TouchpadVideo 271272 Telephone support Before calling Gateway Technical Support273 Telephone supportService description How to reach Resource Service description How to reachTelephone numbers 274Tutoring and training Self-helpTutoring 275Training Resource Service description For more information276 Setting up your system Important safety information277 Appendix a Safety, Regulatory, and Legal Information Replacement parts and accessories278 Care during useRegulatory compliance statements Wireless Guidance279 280 281 United States of AmericaUnintentional emitter per FCC Part 282 FCC declaration of conformity283 Canada 284Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003285 Mexico 286Intentional emitter Unintentional emitterLaser safety statement 287Macrovision statement 288All Rights Reserved Trademark AcknowledgmentsIndex 289290 Link 3, 22, 48 291292 DVD199 293294 295 108 296297 Battery 31, 148, 149, 150, 151 298167 299140 300215 301302