Telephone numbers, 274 | Gateway 200 guide

Chapter 17: Troubleshooting

Telephone numbers

Gateway offers a wide range of customer service, technical support, and information services.

Automated troubleshooting system

Service description	How to reach

Use an automated menu system and your telephone	800-846-2118 (US)
keypad to find answers to common problems.	877-709-2945 (Canada)

Telephone numbers

You can access the following services through your telephone to get answers to your questions:

Resource	Service description	How to reach

Fax on demand	Order a catalog of documents on common	800-846-4526 (US)
support	problems, then order documents by document	877-709-2951 (Canada)
	numbers. The documents will be faxed to you.

Gateway’s	Get tutorial assistance for software issues	800-229-1103 (charged to
fee-based	billed by the minute.	your credit card)
software tutorial		900-555-4695 (charged to
service		your telephone bill)

Gateway	Talk to a Gateway Technical Support	800-846-2301 (US)
Technical Support	representative about a non-tutorial technical	800-846-3609 (Canada
	support question. (See “Before calling	and Puerto Rico)
	Gateway Technical Support” on page 273	605-232-2191
	before calling.)	(all other countries)
	TDD Technical Support (for hearing impaired)	800-846-1778 (TDD)
	is available:
	Weekdays 6:00 a.m. - 8:00 p.m. Central Time
	Weekends 6:00 a.m. - 5:00 p.m. Central Time

America Online	Get support for your America Online ISP	800-827-6364 (US)
	account	888-265-4357 (Canada)
		888-265-4357 (Canada)

CompuServe	Get support for your CompuServe ISP account	800-848-8990 (US)

Sales,	Get information about available systems,	800-846-2000 (US)
accounting, and	pricing, orders, billing statements, warranty	888-888-2037 (Canada)
warranty	service, or other non-technical issues.

274	www.gateway.com

Image 284

Gateway 200 manual Telephone numbers, 274, Resource Service description How to reach

Contents

Page Page Contents Windows Basics Using the InternetGetting Help 133 Using MultimediaIii Managing Power Travel TipsCustomizing Your Computer Networking Your Computer 201 Maintaining Your Computer Upgrading Your Notebook TroubleshootingRestoring Software Safety, Regulatory, and Legal Information Index Vii Viii Checking Out 1 Your Gateway ComponentDescription FrontChecking Out Your Gateway Left side Left sideComponent Description Component Icon Description Right side Right side Back Bottom Bottom Keyboard area Keyboard area Gateway serial number Identifying your modelGateway model number Identifying your model Internal wireless labelMicrosoft Certificate of Authenticity Finding your specifications Finding your specifications Accessories Accessories Printers Checking Out Your Gateway Checking Out Your Gateway 200 Docking Station Checking Out Your Gateway 200 Docking Station Component Description Front Docking Pdif digital Right Side USB Back Component Icon Bottom Getting Started Getting Started Connecting the AC adapterTo connect the AC adapter Connecting the AC adapter Protecting from power source problems Starting your notebook Starting your notebookTo start your notebook Turning off your notebook Waking up your notebookTo turn off your notebook in Windows XP To turn off your notebook in Windows To close unresponsive programs and restart your notebook Restarting rebooting your notebookRestarting rebooting your notebook Connecting to the docking station To attach your notebook to the docking station Separating from the docking station Separating from the docking stationTo separate your notebook from the docking station Getting Started Status indicators Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key PgDn Internet button Internet button To reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpad Using the touchpad Do this Do this Connecting the modem To connect the modem Connecting to a wired Ethernet network Connecting to a wired Ethernet networkTo connect to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connections Getting Help Getting Help HelpSpotTo start HelpSpot HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment Windows Basics Using the desktop Using the Start menuUsing the desktop To use the Start menu Click a file or program to open it Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description To view the drives on your computer Working with files and foldersViewing drives Working with files and folders Creating foldersTo see the files and folders on a drive To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To delete files or folders To recover files or folders from the Recycle BinDeleting files and folders To browse for a file Browsing for files and foldersTo empty the Recycle Bin Working with files and folders Searching for files Searching for files Using the Windows Search utilityTo find files and folders using the Search utility Using advanced search options Working with documents Creating a new documentTo create a new document Working with documents Saving a document To save a document Opening a document To open a document Printing a document To print a document Shortcuts Shortcuts Windows Basics Using the Internet Using the Internet Learning about the Internet Setting up an Internet account Setting up an Internet accountTo set up an Internet account with America Online To disconnect from your America Online Internet account Accessing your Internet accountTo connect to your America Online Internet account Using the World Wide Web Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Sending e-mail Using e-mailTo send e-mail using America Online Checking your e-mail To check your e-mail using America OnlineUsing e-mail Using the Internet Using Multimedia Using drives Using Multimedia To use a diskette Using the diskette driveUsing drives Using the DVD or recordable CD drive CD-RW drive DVD drive Inserting a CD or DVD To insert a CD or DVD Changing drives To change bay modules Using drives Adjusting the volume Adjusting the volume in Windows XPTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows To adjust specific volume levels Adjusting the volume Click the Volume tab 100 Adjusting the volume in Windows To adjust overall volume level using hardware controlsTo adjust overall volume level from Windows 101 102 Listening to CDs Listening to CDs in Windows XPTo play a CD 103 104 Listening to CDs in Windows 105 106 Recording and playing audioTo make an audio recording Recording and playing audio To play an audio recording in Sound Recorder107 108 To play a file using the Windows Media PlayerPlaying audio and video files with the Windows Media Player 109 Playing audio and video files with the Windows Media Player 110 Using MusicMatchPlaying CDs 111 Using MusicMatchTo play a music CD in Windows XP 112 Creating MP3 music filesTo play a music CD in Windows To create rip MP3 files 113Page 115 Editing track informationTo edit track information Building a music library 116 117 Changing the music library display settingsTo change the music library display settings 118 Listening to Internet radioTo listen to an Internet radio station Using a recordable CD drive Using advanced featuresUsing a recordable CD drive Creating data CDs To create a data CD 120 121 122 Creating music CDs 123 To create music CDs 124 125 126 Copying CDs 127 To copy a CD 128 129 130 Playing a DVDTo play a DVD 131 Playing a DVD 132 Capturing videoTo use Pinnacle Expression Sending and 8 Receiving Faxes 133 Installing and configuring Fax Installing Fax in Windows XPTo install Fax 134 Configuring Fax in Windows XP To configure Microsoft FaxInstalling and configuring Fax 135 136 Configuring Fax in Windows 137 138 Sending a simple fax To send a simple fax139 Sending a simple fax 140 Setting up your cover page templateTo set up your fax cover page template Faxing from programs To fax a document directly from most programs141 Faxing from programs Faxing a scanned document Receiving and viewing a faxTo fax a document that you have scanned To receive and view a fax in Windows XP Canceling a fax To cancel a fax that has not been sent in Windows XPTo cancel a fax that has not been sent in Windows Canceling a fax 144 Automatically retry sending a fax in Windows XPTo automatically retry sending a fax Automatically cancelling a fax in Windows XP To automatically cancel a failed faxAutomatically cancelling a fax in Windows XP 145 146 Managing Power 147 148 Monitoring the battery chargeManaging Power 149 Recharging the batteryRecharging the battery 150 Recalibrating the batteryTo recalibrate the battery To replace the battery Changing batteries151 Changing batteries 152 Extending battery life Conserving battery powerUsing alternate power sources Extending battery life If your computer You want to Then Changing power modes154 Changing power settings Changing the power schemeTo change the power scheme Changing power settings 156 157 Changing alarm optionsTo change the alarm options 158 Changing advanced settingsTo change advanced power management settings 159 Activating and using Hibernate modeTo activate Hibernate mode To use Hibernate mode 160 161 Changing SpeedStep settingsTo change SpeedStep settings in Windows XP To change SpeedStep settings in Windows 162 163 164 Travel Tips 165 Radio frequency wireless connections Modem166 Travel Tips Files Security167 Files 168 PowerTo create a startup password Additional tips Additional tips169 170 Customizing 11 Your Computer 171 Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 172 Adjusting the screen and desktop settings 173 174 Adjusting the screen resolutionTo adjust the screen resolution 175 Changing the colors on your Windows desktopTo change desktop colors in Windows XP 176 To change desktop colors in Windows 177 178 Changing the desktop backgroundTo change the desktop background in Windows XP To change the desktop background in Windows 179 180 Click the Background tab 181 Selecting a screen saverTo select a screen saver 182 Changing the touchpad settings To change your touchpad settingsChanging the touchpad settings 183 184 Adding and modifying user accountsTo add, delete, or modify user accounts in Windows XP Adding and modifying user accounts To switch user accounts in Windows XP185 186 Networking Your Computer 187 Benefits of networking Sharing a single Internet connectionSharing drives 188 Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 189 Wired Ethernet network Wireless Ethernet networkSelecting a network connection 190 Using a wired Ethernet network Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 191 Example wired Ethernet network 192 Equipment you need for a wired Ethernet network 193 Using a wireless Ethernet network 194 195 Example access point wireless Ethernet networkUsing a wireless Ethernet network 196 Example peer-to-peer wireless Ethernet network 197 For more information 198 Using your notebook on a network To turn wireless Ethernet on or off in Windows XPUsing your notebook on a network 199 To turn wireless Ethernet on or off in Windows 200 Moving from Your 13 Old Computer 201 Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard202 Moving from Your Old Computer Transferring files Finding your filesTo find files in the My Documents folder 203 File type File usually ends To find files using Find or Search204 Transferring Internet settings Setting up your ISPTransferring Internet settings To use the Internet Connection Wizard Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts Installing a parallel port printer To install your old printerInstalling your old printer or scanner 207 Installing your old programs 208 Maintaining 14 Your Computer 209 Maintenance task Immediately Caring for your computer210 Maintaining Your Computer Caring for your computer Maintenance task Immediately Monthly When needed211 212 Creating an emergency startup disketteTo create an emergency startup diskette in Windows XP 213 Creating an emergency startup diskette Protecting your computer from viruses 214 Protecting your computer from viruses To scan for viruses215 216 To update Norton AntiVirusTo remove a virus Managing hard drive space Checking hard drive spaceTo check hard drive space 217 218 Using Disk CleanupTo use the Windows Disk Cleanup program 219 Checking the hard drive for errorsTo check the hard drive for errors 220 221 Defragmenting the hard driveTo run Disk Defragmenter 222 Backing up files 223 224 Using the Scheduled Task WizardTo start the Scheduled Task Wizard 225 226 Cleaning your computerCleaning the exterior Cleaning the keyboard Cleaning the computer screenCleaning the mouse Cleaning your computer To clean your trackball mouse 228 Restoring Software 229 Restoring Software Using the Restoration CDs230 Reinstalling device drivers To reinstall device driversReinstalling device drivers 231 232 To update device drivers Updating device drivers233 Updating device drivers 234 Reinstalling programs To reinstall programs from the red Gateway CDReinstalling programs 235 236 To reinstall other programs from a CD 237 Reinstalling Windows 238 Reinstalling Windows 239 240 Upgrading Your 241 Adding and removing a PC Card To insert a PC Card242 Upgrading Your Notebook Adding and removing a PC Card To remove a PC Card243 Preventing static electricity discharge 244 245 Preventing static electricity discharge 246 Adding or replacing memoryTo add or replace a memory module 247 Adding or replacing memoryPage Troubleshooting 249 250 Safety guidelinesTroubleshooting First steps Software support tools251 First steps Troubleshooting CD, DVD, or recordable CD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce sound DVD movie will not play 253 Cleaning CDs or DVDs Device installationYou have computer problems after adding a new device To check IRQ usage in Windows XP Diskette drive To check IRQ usage in WindowsTo free IRQ resources for the new device 255 Display 256 To restore deleted files File managementHard drive 257 You see a Data error message InternetYou cannot connect to the Internet 258 Connecting to a Web site takes too long 259 260 KeyboardMemory You see a Not enough memory error message ModemYour modem does not dial or does not connect 261 262 To check the dialing properties in Windows XPTo check the dialing properties in Windows Your 56K modem does not connect at 56K 263 To access the gateway.your.way dial-up server To run modem diagnostics in Windows XPModem is not recognized by your notebook 264 265 To run modem diagnostics in WindowsModem is noisy when it dials and connects To turn down the modem volume in Windows XP To turn down the modem volume in WindowsMouse External mouse does not work 267 PasswordsNetworks 268 PowerPC Cards To set a default printer in Windows XP To set a default printer in WindowsPrinter 269 You see a Printer queue is full error message 270 Sound TouchpadVideo 271 272 Telephone support Before calling Gateway Technical Support273 Telephone support Service description How to reach Resource Service description How to reachTelephone numbers 274 Tutoring and training Self-helpTutoring 275 276 Resource Service description For more informationTraining 277 Important safety informationSetting up your system Appendix a Safety, Regulatory, and Legal Information Replacement parts and accessories278 Care during use 279 Wireless GuidanceRegulatory compliance statements 280 Unintentional emitter per FCC Part United States of America281 282 FCC declaration of conformity 283 Canada 284Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 285 Mexico 286Intentional emitter Unintentional emitter Laser safety statement 287 Macrovision statement 288All Rights Reserved Trademark Acknowledgments Index 289 290 Link 3, 22, 48 291 292 DVD 199 293 294 295 108 296 297 Battery 31, 148, 149, 150, 151 298 167 299 140 300 215 301 302