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Gateway 200 Cleaning CDs or DVDs, Device installation, To check IRQ usage in Windows XP, 254

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Chapter 17: Troubleshooting

Cleaning CDs or DVDs

Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose.

Device installation

You have computer problems after adding a new device

Sometimes a new device, such as a PC Card, can cause a system resource (IRQ) conflict. Check IRQ usage to determine if there is an IRQ conflict.

To check IRQ usage in Windows XP:

1 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance.

2 Click/Double-click System, click the Hardware tab, then click Device Manager. The Device Manager window opens.

3 Click View, then click Resources by type. Double-clickInterrupt request (IRQ). All IRQs and their hardware assignments are displayed.

Help and

Support

For more information about IRQs in Windows XP, click Start, then click Help and Support.

Type the keyword IRQs in the HelpSpot Search box , then click the arrow.

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Gateway 200 manual Cleaning CDs or DVDs, Device installation, To check IRQ usage in Windows XP, 254

Contents

Page Page Contents Using the Internet Getting HelpWindows Basics Using Multimedia Iii133 Managing Power Travel TipsCustomizing Your Computer Networking Your Computer201 Maintaining Your ComputerTroubleshooting Restoring SoftwareUpgrading Your Notebook Safety, Regulatory, and Legal Information Index ViiViii Checking Out 1 Your Gateway Front Checking Out Your GatewayComponentDescription Left side Left sideComponent DescriptionComponent Icon Description Right side Right sideBack Bottom BottomKeyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityIdentifying your model Finding your specifications Finding your specifications Accessories Accessories PrintersChecking Out Your Gateway Checking Out Your Gateway 200 Docking Station Checking Out Your Gateway 200 Docking Station Component DescriptionFront Docking Pdif digital Right Side USB Back Component IconBottom Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebookStarting your notebook Turning off your notebook Waking up your notebookTo turn off your notebook in Windows XP To turn off your notebook in WindowsRestarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Connecting to the docking station To attach your notebook to the docking stationSeparating from the docking station To separate your notebook from the docking stationSeparating from the docking station Getting Started Status indicators Status indicatorsIndicator Icon Description Using the keyboard Using the keyboardKey types Key type Icon DescriptionSystem key combinations Press and hold F N while Pressing this system keyPgDn Internet button Internet buttonTo reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpadUsing the touchpad Do thisDo this Connecting the modem To connect the modemConnecting to a wired Ethernet network To connect to a wired Ethernet networkConnecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connectionsGetting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot videoOnline help Gateway Web site Gateway Web siteUsing eSupport Support Home tabWindows Basics About the Windows environment Windows BasicsUsing the desktop Using the Start menuUsing the desktop To use the Start menuClick a file or program to open it Adding icons to the desktop To add icons to the desktopIdentifying window items Identifying window items Window item DescriptionWorking with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveWorking with files and folders To create a folder Copying and moving files and folders To copy a file or folder to another folderTo move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Working with files and folders Searching for files Using the Windows Search utility To find files and folders using the Search utilitySearching for files Using advanced search options Working with documents Creating a new documentTo create a new document Working with documentsSaving a document To save a documentOpening a document To open a documentPrinting a document To print a documentShortcuts ShortcutsWindows Basics Using the Internet Using the Internet Learning about the InternetSetting up an Internet account To set up an Internet account with America OnlineSetting up an Internet account Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide WebConnecting to a Web site To connect to a Web siteDownloading files To download files or programs from a Web siteUsing e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Using e-mailChecking your e-mail Using the Internet Using Multimedia Using drives Using MultimediaUsing the diskette drive Using drivesTo use a diskette Using the DVD or recordable CD drive CD-RW drive DVD driveInserting a CD or DVD To insert a CD or DVDChanging drives To change bay modulesUsing drives Adjusting the volume Adjusting the volume in Windows XPTo adjust the overall volume level using hardware controls To adjust the overall volume level from WindowsTo adjust specific volume levels Adjusting the volumeClick the Volume tab 100Adjusting the volume in Windows To adjust overall volume level using hardware controlsTo adjust overall volume level from Windows 101102 Listening to CDs Listening to CDs in Windows XPTo play a CD 103104 Listening to CDs in Windows 105Recording and playing audio To make an audio recording106 To play an audio recording in Sound Recorder 107Recording and playing audio To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player108 109 Playing audio and video files with the Windows Media PlayerUsing MusicMatch Playing CDs110 Using MusicMatch To play a music CD in Windows XP111 Creating MP3 music files To play a music CD in Windows112 To create rip MP3 files 113Page Editing track information To edit track information115 Building a music library 116Changing the music library display settings To change the music library display settings117 Listening to Internet radio To listen to an Internet radio station118 Using a recordable CD drive Using advanced featuresUsing a recordable CD drive Creating data CDsTo create a data CD 120121 122 Creating music CDs 123To create music CDs 124125 126 Copying CDs 127To copy a CD 128129 Playing a DVD To play a DVD130 131 Playing a DVDCapturing video To use Pinnacle Expression132 Sending and 8 Receiving Faxes 133Installing and configuring Fax Installing Fax in Windows XPTo install Fax 134Configuring Fax in Windows XP To configure Microsoft FaxInstalling and configuring Fax 135136 Configuring Fax in Windows 137138 Sending a simple fax To send a simple fax139 Sending a simple faxSetting up your cover page template To set up your fax cover page template140 Faxing from programs To fax a document directly from most programs141 Faxing from programsFaxing a scanned document Receiving and viewing a faxTo fax a document that you have scanned To receive and view a fax in Windows XPCanceling a fax To cancel a fax that has not been sent in Windows XPTo cancel a fax that has not been sent in Windows Canceling a faxAutomatically retry sending a fax in Windows XP To automatically retry sending a fax144 Automatically cancelling a fax in Windows XP To automatically cancel a failed faxAutomatically cancelling a fax in Windows XP 145146 Managing Power 147Monitoring the battery charge Managing Power148 Recharging the battery Recharging the battery149 Recalibrating the battery To recalibrate the battery150 To replace the battery Changing batteries151 Changing batteries152 Extending battery life Conserving battery powerUsing alternate power sources Extending battery lifeChanging power modes 154If your computer You want to Then Changing power settings Changing the power schemeTo change the power scheme Changing power settings156 Changing alarm options To change the alarm options157 Changing advanced settings To change advanced power management settings158 Activating and using Hibernate mode To activate Hibernate mode159 To use Hibernate mode 160Changing SpeedStep settings To change SpeedStep settings in Windows XP161 To change SpeedStep settings in Windows 162163 164 Travel Tips 165Radio frequency wireless connections Modem166 Travel TipsFiles Security167 FilesPower To create a startup password168 Additional tips 169Additional tips 170 Customizing 11 Your Computer 171Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 172Adjusting the screen and desktop settings 173Adjusting the screen resolution To adjust the screen resolution174 Changing the colors on your Windows desktop To change desktop colors in Windows XP175 176 To change desktop colors in Windows 177Changing the desktop background To change the desktop background in Windows XP178 To change the desktop background in Windows 179180 Click the Background tabSelecting a screen saver To select a screen saver181 182 Changing the touchpad settings To change your touchpad settingsChanging the touchpad settings 183Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP184 To switch user accounts in Windows XP 185Adding and modifying user accounts 186 Networking Your Computer 187Benefits of networking Sharing a single Internet connectionSharing drives 188Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 189Wired Ethernet network Wireless Ethernet networkSelecting a network connection 190Using a wired Ethernet network Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 191Example wired Ethernet network 192Equipment you need for a wired Ethernet network 193Using a wireless Ethernet network 194Example access point wireless Ethernet network Using a wireless Ethernet network195 196 Example peer-to-peer wireless Ethernet network 197For more information 198Using your notebook on a network To turn wireless Ethernet on or off in Windows XPUsing your notebook on a network 199To turn wireless Ethernet on or off in Windows 200Moving from Your 13 Old Computer 201Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard202 Moving from Your Old ComputerTransferring files Finding your filesTo find files in the My Documents folder 203To find files using Find or Search 204File type File usually ends Transferring Internet settings Setting up your ISPTransferring Internet settings To use the Internet Connection WizardInstalling your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcutsInstalling a parallel port printer To install your old printerInstalling your old printer or scanner 207Installing your old programs 208Maintaining 14 Your Computer 209Maintenance task Immediately Caring for your computer210 Maintaining Your ComputerMaintenance task Immediately Monthly When needed 211Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP212 213 Creating an emergency startup disketteProtecting your computer from viruses 214To scan for viruses 215Protecting your computer from viruses To update Norton AntiVirus To remove a virus216 Managing hard drive space Checking hard drive spaceTo check hard drive space 217Using Disk Cleanup To use the Windows Disk Cleanup program218 Checking the hard drive for errors To check the hard drive for errors219 220 Defragmenting the hard drive To run Disk Defragmenter221 222 Backing up files 223Using the Scheduled Task Wizard To start the Scheduled Task Wizard224 225 Cleaning your computer Cleaning the exterior226 Cleaning the keyboard Cleaning the computer screenCleaning the mouse Cleaning your computerTo clean your trackball mouse 228Restoring Software 229Using the Restoration CDs 230Restoring Software Reinstalling device drivers To reinstall device driversReinstalling device drivers 231232 To update device drivers Updating device drivers233 Updating device drivers234 Reinstalling programs To reinstall programs from the red Gateway CDReinstalling programs 235236 To reinstall other programs from a CD 237Reinstalling Windows 238Reinstalling Windows 239240 Upgrading Your 241Adding and removing a PC Card To insert a PC Card242 Upgrading Your NotebookTo remove a PC Card 243Adding and removing a PC Card Preventing static electricity discharge 244245 Preventing static electricity dischargeAdding or replacing memory To add or replace a memory module246 247 Adding or replacing memoryPage Troubleshooting 249Safety guidelines Troubleshooting250 First steps Software support tools251 First stepsTroubleshooting CD, DVD, or recordable CD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce soundDVD movie will not play 253Cleaning CDs or DVDs Device installationYou have computer problems after adding a new device To check IRQ usage in Windows XPDiskette drive To check IRQ usage in WindowsTo free IRQ resources for the new device 255Display 256To restore deleted files File managementHard drive 257You see a Data error message InternetYou cannot connect to the Internet 258Connecting to a Web site takes too long 259Keyboard Memory260 You see a Not enough memory error message ModemYour modem does not dial or does not connect 261To check the dialing properties in Windows XP To check the dialing properties in Windows262 Your 56K modem does not connect at 56K 263To access the gateway.your.way dial-up server To run modem diagnostics in Windows XPModem is not recognized by your notebook 264To run modem diagnostics in Windows Modem is noisy when it dials and connects265 To turn down the modem volume in Windows XP To turn down the modem volume in WindowsMouse External mouse does not workPasswords Networks267 Power PC Cards268 To set a default printer in Windows XP To set a default printer in WindowsPrinter 269You see a Printer queue is full error message 270Sound TouchpadVideo 271272 Telephone support Before calling Gateway Technical Support273 Telephone supportService description How to reach Resource Service description How to reachTelephone numbers 274Tutoring and training Self-helpTutoring 275Resource Service description For more information Training276 Important safety information Setting up your system277 Appendix a Safety, Regulatory, and Legal Information Replacement parts and accessories278 Care during useWireless Guidance Regulatory compliance statements279 280 United States of America 281Unintentional emitter per FCC Part 282 FCC declaration of conformity283 Canada 284Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003285 Mexico 286Intentional emitter Unintentional emitterLaser safety statement 287Macrovision statement 288All Rights Reserved Trademark AcknowledgmentsIndex 289290 Link 3, 22, 48 291292 DVD199 293294 295 108 296297 Battery 31, 148, 149, 150, 151 298167 299140 300215 301302