Gateway 200 To access the gateway.your.way dial-up server, To run modem diagnostics in Windows XP

Chapter 17: Troubleshooting

To access the gateway.your.way dial-up server:

1

2

Insert the red Gateway CD into the DVD or recordable CD drive.

Click Help, then click Support Web Site.

3 To check your modem connection speed, click the Direct Dial option. After your modem connects, move the mouse pointer over the Dial-Up Networking icon (located next to the clock on your taskbar). Your modem connection speed appears.

Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem

Current fax technology only supports a maximum send and receive rate of 14,400 bps.

The modem is not recognized by your notebook

■Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook. See “Left side” on page 3 to make sure that the connections have been made correctly.

■If the modem shares the telephone line with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).

■Use the modem cable that came with your notebook. Some telephone cables do not meet required cable standards and may cause problems with the modem connection.

■Shut down and restart your notebook.

■Run Windows modem diagnostics.

To run modem diagnostics in Windows XP:

1 Close all open programs.

2 Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware.

3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab.

264 www.gateway.com