First steps, Software support tools, 251 | Gateway 200 instruction

First steps

First steps

If you have problems with your notebook, try these things first:

■Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power.

■If you use a surge protector, make sure that it is turned on.

■If a peripheral device (such as a keyboard or mouse) does not work, make sure that all connections are secure.

■Make sure that your hard drive is not full.

■If an error message appears on the screen, write down the exact message. The message may help Gateway Technical Support in diagnosing and fixing the problem.

■If you added or removed modules or peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

■If an error occurs in a program, see the program’s printed documentation or the online help.

Help and

Support

For more information about troubleshooting in Windows XP, click Start, then click Help and Support.

Type the keyword troubleshooting in the HelpSpot

Search box , then click the arrow.

Software support tools

Your notebook may include the following support tool to help you diagnose and fix problems:

■PC Doctor is a comprehensive hardware diagnostic and system information tool that can test your notebook and determine its configuration.

PC Doctor provides 85 professional diagnostic tests directly from your notebook.

This support tool is available from HelpSpot or by clicking Start, All Programs, then clicking Gateway Utilities.

www.gateway.com

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Gateway 200 manual First steps, Software support tools, 251

Contents

Page Page Contents Using the Internet Getting HelpWindows Basics Using Multimedia Iii133 Travel Tips Managing PowerCustomizing Your Computer Networking Your Computer Maintaining Your Computer 201 Troubleshooting Restoring SoftwareUpgrading Your Notebook Vii Safety, Regulatory, and Legal Information Index Viii Checking Out 1 Your Gateway Front Checking Out Your GatewayComponentDescription Left side Left sideComponent Description Component Icon Description Right side Right side Back Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityIdentifying your model Finding your specifications Finding your specifications Accessories Printers Accessories Checking Out Your Gateway Checking Out Your Gateway 200 Docking Station Component Description Checking Out Your Gateway 200 Docking Station Front Docking Pdif digital Right Side USB Component Icon Back Bottom Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebookStarting your notebook Waking up your notebook Turning off your notebookTo turn off your notebook in Windows XP To turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook To attach your notebook to the docking station Connecting to the docking station Separating from the docking station To separate your notebook from the docking stationSeparating from the docking station Getting Started Status indicators Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key type Icon Description Key types Press and hold F N while Pressing this system key System key combinations PgDn Internet button Internet button To reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpad Do this Using the touchpad Do this To connect the modem Connecting the modem Connecting to a wired Ethernet network To connect to a wired Ethernet networkConnecting to a wired Ethernet network Broadband Internet connections Installing a printer, scanner, or other peripheral device Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic To play a HelpSpot video HelpSpot videos Online help Gateway Web site Gateway Web site Support Home tab Using eSupport Windows Basics Windows Basics About the Windows environment Using the Start menu Using the desktopUsing the desktop To use the Start menu Click a file or program to open it To add icons to the desktop Adding icons to the desktop Identifying window items Window item Description Identifying window items Working with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveWorking with files and folders To create a folder To copy a file or folder to another folder Copying and moving files and folders To move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Working with files and folders Searching for files Using the Windows Search utility To find files and folders using the Search utilitySearching for files Using advanced search options Creating a new document Working with documentsTo create a new document Working with documents To save a document Saving a document To open a document Opening a document To print a document Printing a document Shortcuts Shortcuts Windows Basics Using the Internet Learning about the Internet Using the Internet Setting up an Internet account To set up an Internet account with America OnlineSetting up an Internet account Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide Web To connect to a Web site Connecting to a Web site To download files or programs from a Web site Downloading files Using e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Using e-mailChecking your e-mail Using the Internet Using Multimedia Using Multimedia Using drives Using the diskette drive Using drivesTo use a diskette CD-RW drive DVD drive Using the DVD or recordable CD drive To insert a CD or DVD Inserting a CD or DVD To change bay modules Changing drives Using drives Adjusting the volume in Windows XP Adjusting the volumeTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows Adjusting the volume To adjust specific volume levels 100 Click the Volume tab To adjust overall volume level using hardware controls Adjusting the volume in WindowsTo adjust overall volume level from Windows 101 102 Listening to CDs in Windows XP Listening to CDsTo play a CD 103 104 105 Listening to CDs in Windows Recording and playing audio To make an audio recording106 To play an audio recording in Sound Recorder 107Recording and playing audio To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player108 Playing audio and video files with the Windows Media Player 109 Using MusicMatch Playing CDs110 Using MusicMatch To play a music CD in Windows XP111 Creating MP3 music files To play a music CD in Windows112 113 To create rip MP3 filesPage Editing track information To edit track information115 116 Building a music library Changing the music library display settings To change the music library display settings117 Listening to Internet radio To listen to an Internet radio station118 Using advanced features Using a recordable CD driveUsing a recordable CD drive Creating data CDs 120 To create a data CD 121 122 123 Creating music CDs 124 To create music CDs 125 126 127 Copying CDs 128 To copy a CD 129 Playing a DVD To play a DVD130 Playing a DVD 131 Capturing video To use Pinnacle Expression132 133 Sending and 8 Receiving Faxes Installing Fax in Windows XP Installing and configuring FaxTo install Fax 134 To configure Microsoft Fax Configuring Fax in Windows XPInstalling and configuring Fax 135 136 137 Configuring Fax in Windows 138 To send a simple fax Sending a simple fax139 Sending a simple fax Setting up your cover page template To set up your fax cover page template140 To fax a document directly from most programs Faxing from programs141 Faxing from programs Receiving and viewing a fax Faxing a scanned documentTo fax a document that you have scanned To receive and view a fax in Windows XP To cancel a fax that has not been sent in Windows XP Canceling a faxTo cancel a fax that has not been sent in Windows Canceling a fax Automatically retry sending a fax in Windows XP To automatically retry sending a fax144 To automatically cancel a failed fax Automatically cancelling a fax in Windows XPAutomatically cancelling a fax in Windows XP 145 146 147 Managing Power Monitoring the battery charge Managing Power148 Recharging the battery Recharging the battery149 Recalibrating the battery To recalibrate the battery150 Changing batteries To replace the battery151 Changing batteries 152 Conserving battery power Extending battery lifeUsing alternate power sources Extending battery life Changing power modes 154If your computer You want to Then Changing the power scheme Changing power settingsTo change the power scheme Changing power settings 156 Changing alarm options To change the alarm options157 Changing advanced settings To change advanced power management settings158 Activating and using Hibernate mode To activate Hibernate mode159 160 To use Hibernate mode Changing SpeedStep settings To change SpeedStep settings in Windows XP161 162 To change SpeedStep settings in Windows 163 164 165 Travel Tips Modem Radio frequency wireless connections166 Travel Tips Security Files167 Files Power To create a startup password168 Additional tips 169Additional tips 170 171 Customizing 11 Your Computer Adjusting the color depth Adjusting the screen and desktop settingsTo change the color depth 172 173 Adjusting the screen and desktop settings Adjusting the screen resolution To adjust the screen resolution174 Changing the colors on your Windows desktop To change desktop colors in Windows XP175 176 177 To change desktop colors in Windows Changing the desktop background To change the desktop background in Windows XP178 179 To change the desktop background in Windows Click the Background tab 180 Selecting a screen saver To select a screen saver181 182 To change your touchpad settings Changing the touchpad settingsChanging the touchpad settings 183 Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP184 To switch user accounts in Windows XP 185Adding and modifying user accounts 186 187 Networking Your Computer Sharing a single Internet connection Benefits of networkingSharing drives 188 Streaming audio and video files Sharing peripheral devicesPlaying multi-player games 189 Wireless Ethernet network Wired Ethernet networkSelecting a network connection 190 Using a wired Ethernet network Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 191 192 Example wired Ethernet network 193 Equipment you need for a wired Ethernet network 194 Using a wireless Ethernet network Example access point wireless Ethernet network Using a wireless Ethernet network195 196 197 Example peer-to-peer wireless Ethernet network 198 For more information To turn wireless Ethernet on or off in Windows XP Using your notebook on a networkUsing your notebook on a network 199 200 To turn wireless Ethernet on or off in Windows 201 Moving from Your 13 Old Computer To open the Files and Settings Transfer Wizard Using the Windows XP Files and Settings Transfer Wizard202 Moving from Your Old Computer Finding your files Transferring filesTo find files in the My Documents folder 203 To find files using Find or Search 204File type File usually ends Setting up your ISP Transferring Internet settingsTransferring Internet settings To use the Internet Connection Wizard Installing a USB printer or scanner Installing your old printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts To install your old printer Installing a parallel port printerInstalling your old printer or scanner 207 208 Installing your old programs 209 Maintaining 14 Your Computer Caring for your computer Maintenance task Immediately210 Maintaining Your Computer Maintenance task Immediately Monthly When needed 211Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP212 Creating an emergency startup diskette 213 214 Protecting your computer from viruses To scan for viruses 215Protecting your computer from viruses To update Norton AntiVirus To remove a virus216 Checking hard drive space Managing hard drive spaceTo check hard drive space 217 Using Disk Cleanup To use the Windows Disk Cleanup program218 Checking the hard drive for errors To check the hard drive for errors219 220 Defragmenting the hard drive To run Disk Defragmenter221 222 223 Backing up files Using the Scheduled Task Wizard To start the Scheduled Task Wizard224 225 Cleaning your computer Cleaning the exterior226 Cleaning the computer screen Cleaning the keyboardCleaning the mouse Cleaning your computer 228 To clean your trackball mouse 229 Restoring Software Using the Restoration CDs 230Restoring Software To reinstall device drivers Reinstalling device driversReinstalling device drivers 231 232 Updating device drivers To update device drivers233 Updating device drivers 234 To reinstall programs from the red Gateway CD Reinstalling programsReinstalling programs 235 236 237 To reinstall other programs from a CD 238 Reinstalling Windows 239 Reinstalling Windows 240 241 Upgrading Your To insert a PC Card Adding and removing a PC Card242 Upgrading Your Notebook To remove a PC Card 243Adding and removing a PC Card 244 Preventing static electricity discharge Preventing static electricity discharge 245 Adding or replacing memory To add or replace a memory module246 Adding or replacing memory 247Page 249 Troubleshooting Safety guidelines Troubleshooting250 Software support tools First steps251 First steps CD, DVD, or recordable CD drives TroubleshootingYour notebook does not recognize a disc or the drive An audio CD does not produce sound 253 DVD movie will not play Device installation Cleaning CDs or DVDsYou have computer problems after adding a new device To check IRQ usage in Windows XP To check IRQ usage in Windows Diskette driveTo free IRQ resources for the new device 255 256 Display File management To restore deleted filesHard drive 257 Internet You see a Data error messageYou cannot connect to the Internet 258 259 Connecting to a Web site takes too long Keyboard Memory260 Modem You see a Not enough memory error messageYour modem does not dial or does not connect 261 To check the dialing properties in Windows XP To check the dialing properties in Windows262 263 Your 56K modem does not connect at 56K To run modem diagnostics in Windows XP To access the gateway.your.way dial-up serverModem is not recognized by your notebook 264 To run modem diagnostics in Windows Modem is noisy when it dials and connects265 To turn down the modem volume in Windows To turn down the modem volume in Windows XPMouse External mouse does not work Passwords Networks267 Power PC Cards268 To set a default printer in Windows To set a default printer in Windows XPPrinter 269 270 You see a Printer queue is full error message Touchpad SoundVideo 271 272 Before calling Gateway Technical Support Telephone support273 Telephone support Resource Service description How to reach Service description How to reachTelephone numbers 274 Self-help Tutoring and trainingTutoring 275 Resource Service description For more information Training276 Important safety information Setting up your system277 Replacement parts and accessories Appendix a Safety, Regulatory, and Legal Information278 Care during use Wireless Guidance Regulatory compliance statements279 280 United States of America 281Unintentional emitter per FCC Part FCC declaration of conformity 282 283 284 CanadaIndustry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 285 286 MexicoIntentional emitter Unintentional emitter 287 Laser safety statement 288 Macrovision statementAll Rights Reserved Trademark Acknowledgments 289 Index 290 291 Link 3, 22, 48 DVD 292 293 199 294 295 296 108 297 298 Battery 31, 148, 149, 150, 151 299 167 300 140 301 215 302