Gateway 200 Troubleshooting, CD, DVD, or recordable CD drives, An audio CD does not produce sound

Chapter 17: Troubleshooting

Troubleshooting

CD, DVD, or recordable CD drives

Your notebook does not recognize a disc or the drive

■The disc may not be correctly seated in the tray. When you place a disc on the tray, make sure that you press the disc firmly onto the spindle so the retainers hold the disc in place.

■The modular drive may not be completely inserted into the modular bay. Press the module into the bay, then try to access the disc again.

■Make sure that the disc label is facing up, then try again.

■If you are trying to play a DVD, make sure that you have a DVD or DVD/CD-RW combination drive inserted into the modular bay. See “Identifying drive types” on page 94 for more information.

■Try a different disc. Occasionally discs are flawed and cannot be read by the drive.

■Some music CDs have copy protection software. You may not be able to play these CDs on your notebook.

■Your notebook may be experiencing some temporary memory problems. Shut down and restart your notebook.

■Clean the disc. For more information, see “Cleaning CDs or DVDs” on page 254.

An audio CD does not produce sound

■Make sure that the CD label is facing up, then try again.

■Make sure that the volume control on your notebook is turned up. For more information, see “System key combinations” on page 39.

■Make sure that the Windows volume control is turned up. For more information, see “Adjusting the volume in Windows XP” on page 98 and “Adjusting the volume in Windows 2000” on page 101.

■Make sure that Mute controls are turned off. For more information about the mute setting, see “System key combinations” on page 39 or “Adjusting the volume in Windows XP” on page 98 and “Adjusting the volume in Windows 2000” on page 101.

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