Gateway 200 To run modem diagnostics in Windows, Modem is noisy when it dials and connects, 265

Double-click the Modems icon. The Modems Properties window opens.

Troubleshooting

4 Click your modem, then click Properties. The Modem Properties dialog box opens.

5 Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

Help and

Support

For more information about modem troubleshooting in Windows XP, click Start, then click Help and Support.

Type the keyword modem troubleshooting in the

HelpSpot Search box , then click the arrow.

To run modem diagnostics in Windows 2000:

1 Close all open programs.

2 Click Start, Settings, then click Control Panel. The Control Panel window opens.

3

4 Click the Diagnostic tab, click the COM port next to the name of the modem, then click More Info. The Modem Info dialog box opens. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics.

The modem is noisy when it dials and connects

When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect. If the handshaking sounds are too loud, you can turn down the modem volume.

www.gateway.com 265