To start HelpSpot, Getting Help | Gateway 200 manual

Chapter 4: Getting Help

HelpSpot

Your computer may include HelpSpot , an easily accessible collection of help information, troubleshooters, instructional videos, and automated support. Use HelpSpot to answer questions about Windows and to help you quickly discover and use the many features of your Gateway computer. HelpSpot also has an area called Contact Gateway that helps you find the right resource at Gateway to answer your questions or help solve your problems.

To start HelpSpot:

■Click Start, then click Help and Support. HelpSpot opens.

If this is the first time you have started HelpSpot, you may experience a brief wait while HelpSpot builds the help database, then HelpSpot displays an introductory video.

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Gateway 200 manual To start HelpSpot, Getting Help

Contents

Page Page Contents Using the Internet Getting HelpWindows Basics Using Multimedia Iii133 Managing Power Travel TipsCustomizing Your Computer Networking Your Computer 201 Maintaining Your Computer Troubleshooting Restoring SoftwareUpgrading Your Notebook Safety, Regulatory, and Legal Information Index Vii Viii Checking Out 1 Your Gateway Front Checking Out Your GatewayComponentDescription Left side Left sideComponent Description Component Icon Description Right side Right side Back Bottom Bottom Keyboard area Keyboard area Identifying your model Gateway model numberGateway serial number Internal wireless label Microsoft Certificate of AuthenticityIdentifying your model Finding your specifications Finding your specifications Accessories Accessories Printers Checking Out Your Gateway Checking Out Your Gateway 200 Docking Station Checking Out Your Gateway 200 Docking Station Component Description Front Docking Pdif digital Right Side USB Back Component Icon Bottom Getting Started Connecting the AC adapter To connect the AC adapterGetting Started Connecting the AC adapter Protecting from power source problems Starting your notebook To start your notebookStarting your notebook Turning off your notebook Waking up your notebookTo turn off your notebook in Windows XP To turn off your notebook in Windows Restarting rebooting your notebook Restarting rebooting your notebookTo close unresponsive programs and restart your notebook Connecting to the docking station To attach your notebook to the docking station Separating from the docking station To separate your notebook from the docking stationSeparating from the docking station Getting Started Status indicators Status indicators Indicator Icon Description Using the keyboard Using the keyboard Key types Key type Icon Description System key combinations Press and hold F N while Pressing this system key PgDn Internet button Internet button To reprogram the Gateway 200 Internet button Using the EZ Pad touchpad Using the EZ Pad touchpad Using the touchpad Do this Do this Connecting the modem To connect the modem Connecting to a wired Ethernet network To connect to a wired Ethernet networkConnecting to a wired Ethernet network Installing a printer, scanner, or other peripheral device Broadband Internet connections Getting Help HelpSpot To start HelpSpotGetting Help HelpSpot Searching for a topic HelpSpot videos To play a HelpSpot video Online help Gateway Web site Gateway Web site Using eSupport Support Home tab Windows Basics About the Windows environment Windows Basics Using the desktop Using the Start menuUsing the desktop To use the Start menu Click a file or program to open it Adding icons to the desktop To add icons to the desktop Identifying window items Identifying window items Window item Description Working with files and folders Viewing drivesTo view the drives on your computer Creating folders To see the files and folders on a driveWorking with files and folders To create a folder Copying and moving files and folders To copy a file or folder to another folder To move a file or folder to another folder To recover files or folders from the Recycle Bin Deleting files and foldersTo delete files or folders Browsing for files and folders To empty the Recycle BinTo browse for a file Working with files and folders Searching for files Using the Windows Search utility To find files and folders using the Search utilitySearching for files Using advanced search options Working with documents Creating a new documentTo create a new document Working with documents Saving a document To save a document Opening a document To open a document Printing a document To print a document Shortcuts Shortcuts Windows Basics Using the Internet Using the Internet Learning about the Internet Setting up an Internet account To set up an Internet account with America OnlineSetting up an Internet account Accessing your Internet account To connect to your America Online Internet accountTo disconnect from your America Online Internet account Using the World Wide Web Using the World Wide Web Connecting to a Web site To connect to a Web site Downloading files To download files or programs from a Web site Using e-mail To send e-mail using America OnlineSending e-mail To check your e-mail using America Online Using e-mailChecking your e-mail Using the Internet Using Multimedia Using drives Using Multimedia Using the diskette drive Using drivesTo use a diskette Using the DVD or recordable CD drive CD-RW drive DVD drive Inserting a CD or DVD To insert a CD or DVD Changing drives To change bay modules Using drives Adjusting the volume Adjusting the volume in Windows XPTo adjust the overall volume level using hardware controls To adjust the overall volume level from Windows To adjust specific volume levels Adjusting the volume Click the Volume tab 100 Adjusting the volume in Windows To adjust overall volume level using hardware controlsTo adjust overall volume level from Windows 101 102 Listening to CDs Listening to CDs in Windows XPTo play a CD 103 104 Listening to CDs in Windows 105 Recording and playing audio To make an audio recording106 To play an audio recording in Sound Recorder 107Recording and playing audio To play a file using the Windows Media Player Playing audio and video files with the Windows Media Player108 109 Playing audio and video files with the Windows Media Player Using MusicMatch Playing CDs110 Using MusicMatch To play a music CD in Windows XP111 Creating MP3 music files To play a music CD in Windows112 To create rip MP3 files 113Page Editing track information To edit track information115 Building a music library 116 Changing the music library display settings To change the music library display settings117 Listening to Internet radio To listen to an Internet radio station118 Using a recordable CD drive Using advanced featuresUsing a recordable CD drive Creating data CDs To create a data CD 120 121 122 Creating music CDs 123 To create music CDs 124 125 126 Copying CDs 127 To copy a CD 128 129 Playing a DVD To play a DVD130 131 Playing a DVD Capturing video To use Pinnacle Expression132 Sending and 8 Receiving Faxes 133 Installing and configuring Fax Installing Fax in Windows XPTo install Fax 134 Configuring Fax in Windows XP To configure Microsoft FaxInstalling and configuring Fax 135 136 Configuring Fax in Windows 137 138 Sending a simple fax To send a simple fax139 Sending a simple fax Setting up your cover page template To set up your fax cover page template140 Faxing from programs To fax a document directly from most programs141 Faxing from programs Faxing a scanned document Receiving and viewing a faxTo fax a document that you have scanned To receive and view a fax in Windows XP Canceling a fax To cancel a fax that has not been sent in Windows XPTo cancel a fax that has not been sent in Windows Canceling a fax Automatically retry sending a fax in Windows XP To automatically retry sending a fax144 Automatically cancelling a fax in Windows XP To automatically cancel a failed faxAutomatically cancelling a fax in Windows XP 145 146 Managing Power 147 Monitoring the battery charge Managing Power148 Recharging the battery Recharging the battery149 Recalibrating the battery To recalibrate the battery150 To replace the battery Changing batteries151 Changing batteries 152 Extending battery life Conserving battery powerUsing alternate power sources Extending battery life Changing power modes 154If your computer You want to Then Changing power settings Changing the power schemeTo change the power scheme Changing power settings 156 Changing alarm options To change the alarm options157 Changing advanced settings To change advanced power management settings158 Activating and using Hibernate mode To activate Hibernate mode159 To use Hibernate mode 160 Changing SpeedStep settings To change SpeedStep settings in Windows XP161 To change SpeedStep settings in Windows 162 163 164 Travel Tips 165 Radio frequency wireless connections Modem166 Travel Tips Files Security167 Files Power To create a startup password168 Additional tips 169Additional tips 170 Customizing 11 Your Computer 171 Adjusting the screen and desktop settings Adjusting the color depthTo change the color depth 172 Adjusting the screen and desktop settings 173 Adjusting the screen resolution To adjust the screen resolution174 Changing the colors on your Windows desktop To change desktop colors in Windows XP175 176 To change desktop colors in Windows 177 Changing the desktop background To change the desktop background in Windows XP178 To change the desktop background in Windows 179 180 Click the Background tab Selecting a screen saver To select a screen saver181 182 Changing the touchpad settings To change your touchpad settingsChanging the touchpad settings 183 Adding and modifying user accounts To add, delete, or modify user accounts in Windows XP184 To switch user accounts in Windows XP 185Adding and modifying user accounts 186 Networking Your Computer 187 Benefits of networking Sharing a single Internet connectionSharing drives 188 Sharing peripheral devices Streaming audio and video filesPlaying multi-player games 189 Wired Ethernet network Wireless Ethernet networkSelecting a network connection 190 Using a wired Ethernet network Using a wired Ethernet networkEthernet, Fast Ethernet, or Gigabit Ethernet 191 Example wired Ethernet network 192 Equipment you need for a wired Ethernet network 193 Using a wireless Ethernet network 194 Example access point wireless Ethernet network Using a wireless Ethernet network195 196 Example peer-to-peer wireless Ethernet network 197 For more information 198 Using your notebook on a network To turn wireless Ethernet on or off in Windows XPUsing your notebook on a network 199 To turn wireless Ethernet on or off in Windows 200 Moving from Your 13 Old Computer 201 Using the Windows XP Files and Settings Transfer Wizard To open the Files and Settings Transfer Wizard202 Moving from Your Old Computer Transferring files Finding your filesTo find files in the My Documents folder 203 To find files using Find or Search 204File type File usually ends Transferring Internet settings Setting up your ISPTransferring Internet settings To use the Internet Connection Wizard Installing your old printer or scanner Installing a USB printer or scannerTransferring your e-mail and address book Transferring your Internet shortcuts Installing a parallel port printer To install your old printerInstalling your old printer or scanner 207 Installing your old programs 208 Maintaining 14 Your Computer 209 Maintenance task Immediately Caring for your computer210 Maintaining Your Computer Maintenance task Immediately Monthly When needed 211Caring for your computer Creating an emergency startup diskette To create an emergency startup diskette in Windows XP212 213 Creating an emergency startup diskette Protecting your computer from viruses 214 To scan for viruses 215Protecting your computer from viruses To update Norton AntiVirus To remove a virus216 Managing hard drive space Checking hard drive spaceTo check hard drive space 217 Using Disk Cleanup To use the Windows Disk Cleanup program218 Checking the hard drive for errors To check the hard drive for errors219 220 Defragmenting the hard drive To run Disk Defragmenter221 222 Backing up files 223 Using the Scheduled Task Wizard To start the Scheduled Task Wizard224 225 Cleaning your computer Cleaning the exterior226 Cleaning the keyboard Cleaning the computer screenCleaning the mouse Cleaning your computer To clean your trackball mouse 228 Restoring Software 229 Using the Restoration CDs 230Restoring Software Reinstalling device drivers To reinstall device driversReinstalling device drivers 231 232 To update device drivers Updating device drivers233 Updating device drivers 234 Reinstalling programs To reinstall programs from the red Gateway CDReinstalling programs 235 236 To reinstall other programs from a CD 237 Reinstalling Windows 238 Reinstalling Windows 239 240 Upgrading Your 241 Adding and removing a PC Card To insert a PC Card242 Upgrading Your Notebook To remove a PC Card 243Adding and removing a PC Card Preventing static electricity discharge 244 245 Preventing static electricity discharge Adding or replacing memory To add or replace a memory module246 247 Adding or replacing memoryPage Troubleshooting 249 Safety guidelines Troubleshooting250 First steps Software support tools251 First steps Troubleshooting CD, DVD, or recordable CD drivesYour notebook does not recognize a disc or the drive An audio CD does not produce sound DVD movie will not play 253 Cleaning CDs or DVDs Device installationYou have computer problems after adding a new device To check IRQ usage in Windows XP Diskette drive To check IRQ usage in WindowsTo free IRQ resources for the new device 255 Display 256 To restore deleted files File managementHard drive 257 You see a Data error message InternetYou cannot connect to the Internet 258 Connecting to a Web site takes too long 259 Keyboard Memory260 You see a Not enough memory error message ModemYour modem does not dial or does not connect 261 To check the dialing properties in Windows XP To check the dialing properties in Windows262 Your 56K modem does not connect at 56K 263 To access the gateway.your.way dial-up server To run modem diagnostics in Windows XPModem is not recognized by your notebook 264 To run modem diagnostics in Windows Modem is noisy when it dials and connects265 To turn down the modem volume in Windows XP To turn down the modem volume in WindowsMouse External mouse does not work Passwords Networks267 Power PC Cards268 To set a default printer in Windows XP To set a default printer in WindowsPrinter 269 You see a Printer queue is full error message 270 Sound TouchpadVideo 271 272 Telephone support Before calling Gateway Technical Support273 Telephone support Service description How to reach Resource Service description How to reachTelephone numbers 274 Tutoring and training Self-helpTutoring 275 Resource Service description For more information Training276 Important safety information Setting up your system277 Appendix a Safety, Regulatory, and Legal Information Replacement parts and accessories278 Care during use Wireless Guidance Regulatory compliance statements279 280 United States of America 281Unintentional emitter per FCC Part 282 FCC declaration of conformity 283 Canada 284Industry Canada IC Intentional emitter per RSS Unintentional emitter per ICES-003 285 Mexico 286Intentional emitter Unintentional emitter Laser safety statement 287 Macrovision statement 288All Rights Reserved Trademark Acknowledgments Index 289 290 Link 3, 22, 48 291 292 DVD 199 293 294 295 108 296 297 Battery 31, 148, 149, 150, 151 298 167 299 140 300 215 301 302