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Compaq AP500 manual 36Diagnostic Tools, Scsi Test Error Codes, Error Code Description

Models: AP500

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4-36Diagnostic Tools

SCSI Test Error Codes Continued

Error Code	Description

XXXX-30	Controller timed out.

XXXX-31	Unrecoverable error

XXXX-32	Controller/drive disconnected.

XXXX-33	Illegal controller command

XXXX-34	Invalid SCSI bus phase

XXXX-35	Invalid SCSI bus phase

XXXX-36	Invalid SCSI bus phase

XXXX-39	Error status from drive

XXXX-40	Target timed out.

XXXX-41	SCSI bus stayed busy.

XXXX-42	ACK/REQ lines bad.

XXXX-43	ACK did not deassert.

XXXX-44	Parity error

XXXX-50	Data pins bad.

XXXX-51	Data line 7 bad.

XXXX-52	MSG, C/D, and/or I/O lines bad.

XXXX-53	BSY never went busy.

XXXX-54	BSY stayed busy.

XXXX-60	Controller CONFIG-1 register bad.

XXXX-61	Controller CONFIG-2 register bad.

XXXX-65	Media not unloaded.

XXXX-90	Fan failure

XXXX-91	Over Temperature

XXXX-99	Autoloader reported tapes not loaded properly.

Recommended Action

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

Replace the indicated device.

1.Verify fan(s) connections.

2.Replace nonfunctional fan(s).

1.Ensure proper air flow.

2.Perform required maintenance and cleaning.

1.Install tape(s) in autoloader tape drive according to test instructions.

2.Change autoloader magazine.

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Compaq AP500 manual 36Diagnostic Tools, Scsi Test Error Codes, Error Code Description

Contents

Professional Workstation AP500 Second Edition March Part Number Spare Part Number Contents Diagnostic Tools Removal and Replacement ProceduresDiagnostic Tools System SecurityIndex Text Conventions ViiSymbols in Text Symbols on EquipmentOther Information Sources Where to Go for Additional HelpTelephone Numbers Illustrated Parts Catalog Mechanical PartsSystem Components 2Illustrated Parts CatalogCompaq Professional Workstation AP500 Spares Parts List Spares Parts ListReference Description Spares 4Illustrated Parts Catalog Compaq Professional Workstation AP500 Spares Parts ListReference Description Reference Cable Kits6Illustrated Parts Catalog Description SparesSoftware Service Preliminaries Compaq Technician Notes2Service Preliminaries Preliminary Warnings and CautionsEquipment Symbols Electrostatic Discharge Information4Service Preliminaries Warranty InformationTools and Software Requirements Removal and Replacement Procedures Serial NumberService Preparations 2Removal and Replacement ProceduresCable Lock 4Removal and Replacement Procedures Workstation FeetSide Access Panel Loosening the thumbscrews and removing the side access panel6Removal and Replacement Procedures Front BezelBlank Drive Bezel Removing a blank drive bezel8Removal and Replacement Procedures EMI/Cooling ShieldSpeaker Removing the speakerBracket Assembly 10Removal and Replacement ProceduresReplacing the I/O Bracket Assembly Expansion Boards 12Removal and Replacement ProceduresIdentifying the PCI and ISA Expansion Slots PCI/ISA Slots Reference Description14Removal and Replacement Procedures Removing a PCI or ISA Expansion BoardRemoving a Symbios Wide Ultra2 PCI Scsi Controller 16Removal and Replacement Procedures 12. Removing an AGP graphics controllerRemoving the Card Guide 13. Removing the card guide18Removal and Replacement Procedures Removing the Backplane BoardSystem Fan 15. Removing the system fan20Removal and Replacement Procedures 16. Removing the fan from the bracketMass Storage Devices Drive PositionsDrive Positions 22Removal and Replacement ProceduresComponent Description Hardware Screws 18. Locating the hardware screws24Removal and Replacement Procedures CD-ROM Drive or DVD-ROM DrivePull the drive completely out of the drive cage 26Removal and Replacement Procedures Diskette DrivePull the diskette drive straight out 28Removal and Replacement Procedures Removing a 7200 rpm Hard Drive from Bays 5 orRemove the EMI/cooling shield 30Removal and Replacement Procedures 26. Removing a hard drive from the hard drive bracket27. Disconnecting the cables from the hard drive Removing a 10,000-rpm Hard Drive from Bays 5 or32Removal and Replacement Procedures 28. Disconnecting the fan power cable30. Removing the EMI/cooling shield 34Removal and Replacement Procedures 32. Removing a hard drive from the hard drive bracketRemoving the Fan from a Hard Drive Installed Bays 5 or 33. Disconnecting the power cable36Removal and Replacement Procedures 34. Removing the fanRemoving a Hard Drive from the Removable Hard Drive Cage 38Removal and Replacement Procedures 36. Removing the removable hard drive cageRemovable Hard Drive Screw Holes Installing a Hard Drive in the Removable Hard Drive CageReference Bay 40Removal and Replacement Procedures 39. Inserting a hard drive in the removable hard drive cageScsi Cables and Guidelines Scsi Cables42Removal and Replacement Procedures Scsi Guidelines for Installing Scsi DevicesScsi Guidelines for Optimizing Performance System Board Assembly System Board with Tray and Cage44Removal and Replacement Procedures System Board Components System Board ComponentsReference Component 46Removal and Replacement Procedures Important Guidelines for Dimm InstallationDual Inline Memory Modules DIMMs Removing a Dimm Doing so may damage the DimmProcessor and Heatsink Assembly 48Removal and Replacement ProceduresProcessor Power Module 47. Removing the processor power modulePrimary Processor Power Module Cable Insulator 50Removal and Replacement ProceduresExternal Battery Running Computer SetupInstalling the Battery 52Removal and Replacement ProceduresPage Power Switch Cable Assembly 54Removal and Replacement ProceduresPower Supply 56Removal and Replacement Procedures 51. Removing the power supply air baffleDiagnostic Tools Power-On Self-Test Post 2Diagnostic ToolsPost Messages Post MessagesMessage Beeps Probable Cause Recommended Action Post Messages 4Diagnostic ToolsMessage Beeps Probable Cause Diskette Drive Type Mismatch in drive type 6Diagnostic Tools Message Beeps Probable Cause Recommended ActionTroubleshooting Minor Problems Power Problems Solutions for Power Problems8Diagnostic Tools ProblemSolutions for Diskette Drive Problems Diskette Drive ProblemsProblem Possible Solution Solutions for Display Problems Display Problems10Diagnostic Tools Solutions for Printer Problems Printer ProblemsSolutions for Display Problems Solutions for Hard Drive Problems Hard Drive Problems12Diagnostic Tools Hardware Installation Problems Solutions for Hardware Installation ProblemsSolutions for CD-ROM and DVD-ROM Drive Problems CD-ROM Drive and DVD-ROM Drive Problems14Diagnostic Tools Memory Problems Scsi ProblemsSolutions for Memory Problems Solutions for Scsi ProblemsNetwork Problems Solutions for Network Problems16Diagnostic Tools Problem CauseSolutions for Network Problems ProblemCause18Diagnostic Tools Audio Hardware ConflictsCompaq Setup and Diagnostics Utilities Accessing the Compaq Utilities MenuCreating a Diagnostics Diskette 20Diagnostic ToolsComputer Setup Using Computer SetupComputer Setup Features Computer Setup SelectionComputer Setup Features 22Diagnostic ToolsTask Computer Setup Selection Computer Checkup Test Select Computer Checkup Test24Diagnostic Tools View System Information InspectDiagnostic Error Codes Managing a Diagnostics PartitionMicroprocessor Test Error Codes 26Diagnostic ToolsError Code MicroprocessorMemory Test Error Codes Keyboard Test Error CodesMemory KeyboardParallel Printer Test Error Codes Diskette Drive Test Error Codes28Diagnostic Tools Error Code Description Recommended ActionSerial Test Error Codes Modem Communications Test Error CodesSerial Port ModemCD-ROM Drive IDE Test Error Codes Tape Drive Test Error Codes30Diagnostic Tools CD-ROM Drive IDEVideo Test Error Codes Video32Diagnostic Tools Video Test Error CodesNetwork Interface Test Error Codes Audio Test Error CodesError Code Description Recommended Action 3206-xx Audio34Diagnostic Tools Scsi Error CodesScsi Device Names Scsi Test Error Codes Scsi Test Error Codes 36Diagnostic ToolsError Code Description Local ROM Upgrade Upgrading the ROM38Diagnostic Tools Remote ROM FlashFailSafe Boot Block ROM Identifying keyboard lights40Diagnostic Tools System requires Setup PasswordKeyboard Lights Num Caps Scroll Meaning and Required ActionCompaq Insight Manager Silent Setup Command Line Interface 42Diagnostic ToolsCompaq Workstation SSD for Windows NT Remote CapabilityCompaq Diagnostics for Windows NT Security Features Security FeaturesFeature Purpose How It Is Established Establishing a Setup Password Using Computer Setup Password Security2System Security Establishing a Power-On Password Using Computer Setup Entering a Power-On Password Changing a Power-On or Setup PasswordDeleting a Power-On or Setup Password 4System SecurityClearing a Power-On or Setup Password 3 4 5Windows NT Workstation Password National Keyboard Delimiter CharactersNational Keyboard Delimiter Characters 6System SecurityRe-enabling Diskette Boot or Diskette Write Advanced Security ManagementRe-enabling a Serial Port or Parallel Port QuickLock/QuickBlankEnabling QuickLock and QuickBlank 8System SecurityDisabling the Keyboard and Mouse Interface Cable Lock ProvisionEnabling the Keyboard and Mouse Interface Jumper and Switch Information 2Jumper and Switch Information Battery JumpersSystem Board Configuration Jumper J5 Settings Switch Settings SW1 Settings450/100 MHz 500/100 MHzHard Drives 4Jumper and Switch Information32X Max CD-ROM Drive IDE PowerStorm 300/AGP Graphics Controller Identifier FunctionPhysical and Operating Specifications System Unit 2Physical and Operating SpecificationsMetric System Direct Memory Access DMA System InterruptsHardware IRQ System Function4Physical and Operating Specifications System Function Shipping ConfigurationSystem I/O Address HexSystem I/O EGA/VGAMemory Addresses 6Physical and Operating SpecificationsMemory Address Size System Function 325W Power Supply Specifications 325W Power SupplyInput Specifications Low Range High Range Diskette Drive 8Physical and Operating SpecificationsMB Diskette Drive Zip Drive MB ZIP DriveCD-ROM Drive 10Physical and Operating Specifications32X Max Tray-Load CD-ROM Drive IDE 32X Max CD-ROM Drive IDE DVD-ROM Drive 12Physical and Operating Specifications6X Max DVD-ROM Drive 6X Max DVD-ROM Drive GB Wide-Ultra Scsi Hard Drive 14Physical and Operating SpecificationsRpm drive 10K rpm drive GB Wide-Ultra Scsi Hard Drive 7200 rpm 16Physical and Operating Specifications GB Ultra ATA Hard DriveDrive Configuration Drive Performance GB Ultra ATA Hard Drive 7200 RPM18Physical and Operating Specifications GB Wide Ultra2 Hard Drive 10,000 RPMValue Performance CriteriaCompaq Enhanced Keyboard Dimensions Metric Audio SystemKeyboard Audio SystemButton Mouse Dimensions Metric 20Physical and Operating SpecificationsMouse Graphics Controllers GLoria Synergy+ Graphics Controller Maximum Color SupportMaximum Refresh Colors Supported RateResolutions Colors Maximum Refresh Rate Hz 22Physical and Operating SpecificationsColors Maximum Display Area Horizontal Refresh Rate kHz Vertical Refresh Rate Hz Resolutions Colors 24Physical and Operating SpecificationsMillennium G200 Graphics Controller Maximum Color Support Network Controller RJ-45 Network Cable SpecificationsEthernet Network Interface Controller NIC Reference Connector External ConnectorsPhysical Location External Connectors 2External ConnectorsReference Connector Function Connector and Icon Orange Pin Signal Connector and Icon Green Pin SignalPin Assignments KeyboardConnector and Icon Pin Signal 4External ConnectorsParallel Interface Connector and Icon Serial InterfacesPin Signal 6External ConnectorsMonitor Ethernet RJ-45 Universal Serial Bus USBScsi Connector 8External ConnectorsLine-In Connector Line-Out ConnectorMicrophone Connector Headphone ConnectorIndex Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11 Index-12