Compaq AP500 manual Tools and Software Requirements, Warranty Information, 4Service Preliminaries

2-4Service Preliminaries

Tools and Software Requirements

To service the workstation, you might need:

■Torx T-10 screwdriver

■Torx T-15 screwdriver

■Flat-blade screwdriver

■Compaq Setup and Diagnostics Utility

IMPORTANT: Prior to servicing the workstation, be sure the drivers from the latest Compaq Workstation SSD for Windows NT are installed. See Chapter 4 for installation procedures.

Warranty Information

The following warranties come standard with the workstation:

■Standard Warranty— a three-year limited warranty that covers three years on parts, one year on labor carry-in, and one year of onsite service

■Pre-Failure Warranty— a special warranty that extends the Compaq three-year limited warranty by applying it to critical system components before they fail. This warranty ensures that when you receive notification of a pre-failure condition through Compaq Insight Manager or the Windows NT Event Log, the component is replaced under warranty.

NOTE: For more information about Compaq Insight Manager, see Chapter 4.

The Pre-Failure Warranty covers the following workstation components:

❏SCSI hard drives

❏Error Correcting Code (ECC) memory

❏Pentium II processor

❏Pentium III Processor

In addition to the above warranties, an optional Extended Warranty is available. If purchased, this warranty extends the Standard Warranty’s one year coverage for labor and onsite service for two additional years.

IMPORTANT: Observe all warnings and cautions provided herein. Failure to do so may void warranty for damaged components.