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Compaq manual Professional Workstation AP500

Models: AP500

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Professional Workstation AP500

Maintenance and Service Guide

Second Edition (March 1999)

Part Number 338534-002

Spares Part Number 338561-001

Compaq Computer Corporation

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Compaq manual Professional Workstation AP500

Contents

Professional Workstation AP500 Second Edition March Part Number Spare Part Number Contents Removal and Replacement Procedures Diagnostic ToolsSystem Security Diagnostic ToolsIndex Vii Text ConventionsSymbols on Equipment Symbols in TextOther Information Sources Where to Go for Additional HelpTelephone Numbers Mechanical Parts Illustrated Parts Catalog2Illustrated Parts Catalog System ComponentsCompaq Professional Workstation AP500 Spares Parts List Spares Parts ListReference Description Spares 4Illustrated Parts Catalog Compaq Professional Workstation AP500 Spares Parts ListReference Description Cable Kits ReferenceDescription Spares 6Illustrated Parts CatalogSoftware Compaq Technician Notes Service PreliminariesPreliminary Warnings and Cautions 2Service PreliminariesElectrostatic Discharge Information Equipment Symbols4Service Preliminaries Warranty InformationTools and Software Requirements Serial Number Removal and Replacement Procedures2Removal and Replacement Procedures Service PreparationsCable Lock Workstation Feet 4Removal and Replacement ProceduresLoosening the thumbscrews and removing the side access panel Side Access PanelFront Bezel 6Removal and Replacement ProceduresRemoving a blank drive bezel Blank Drive BezelEMI/Cooling Shield 8Removal and Replacement ProceduresRemoving the speaker Speaker10Removal and Replacement Procedures Bracket AssemblyReplacing the I/O Bracket Assembly Expansion Boards 12Removal and Replacement ProceduresIdentifying the PCI and ISA Expansion Slots PCI/ISA Slots Removing a PCI or ISA Expansion Board 14Removal and Replacement ProceduresRemoving a Symbios Wide Ultra2 PCI Scsi Controller 12. Removing an AGP graphics controller 16Removal and Replacement Procedures13. Removing the card guide Removing the Card GuideRemoving the Backplane Board 18Removal and Replacement Procedures15. Removing the system fan System Fan16. Removing the fan from the bracket 20Removal and Replacement ProceduresDrive Positions Mass Storage DevicesDrive Positions 22Removal and Replacement ProceduresComponent Description 18. Locating the hardware screws Hardware ScrewsCD-ROM Drive or DVD-ROM Drive 24Removal and Replacement ProceduresPull the drive completely out of the drive cage Diskette Drive 26Removal and Replacement ProceduresPull the diskette drive straight out Removing a 7200 rpm Hard Drive from Bays 5 or 28Removal and Replacement ProceduresRemove the EMI/cooling shield 26. Removing a hard drive from the hard drive bracket 30Removal and Replacement ProceduresRemoving a 10,000-rpm Hard Drive from Bays 5 or 27. Disconnecting the cables from the hard drive28. Disconnecting the fan power cable 32Removal and Replacement Procedures30. Removing the EMI/cooling shield 32. Removing a hard drive from the hard drive bracket 34Removal and Replacement Procedures33. Disconnecting the power cable Removing the Fan from a Hard Drive Installed Bays 5 or34. Removing the fan 36Removal and Replacement ProceduresRemoving a Hard Drive from the Removable Hard Drive Cage 36. Removing the removable hard drive cage 38Removal and Replacement ProceduresRemovable Hard Drive Screw Holes Installing a Hard Drive in the Removable Hard Drive CageReference Bay 39. Inserting a hard drive in the removable hard drive cage 40Removal and Replacement ProceduresScsi Cables Scsi Cables and Guidelines42Removal and Replacement Procedures Scsi Guidelines for Installing Scsi DevicesScsi Guidelines for Optimizing Performance System Board with Tray and Cage System Board Assembly44Removal and Replacement Procedures System Board Components System Board ComponentsReference Component 46Removal and Replacement Procedures Important Guidelines for Dimm InstallationDual Inline Memory Modules DIMMs Doing so may damage the Dimm Removing a Dimm48Removal and Replacement Procedures Processor and Heatsink Assembly47. Removing the processor power module Processor Power Module50Removal and Replacement Procedures Primary Processor Power Module Cable InsulatorRunning Computer Setup External Battery52Removal and Replacement Procedures Installing the BatteryPage 54Removal and Replacement Procedures Power Switch Cable AssemblyPower Supply 51. Removing the power supply air baffle 56Removal and Replacement ProceduresDiagnostic Tools 2Diagnostic Tools Power-On Self-Test PostPost Messages Post MessagesMessage Beeps Probable Cause Recommended Action Post Messages 4Diagnostic ToolsMessage Beeps Probable Cause Diskette Drive Type Mismatch in drive type 6Diagnostic Tools Troubleshooting Minor Problems Solutions for Power Problems Power Problems8Diagnostic Tools ProblemSolutions for Diskette Drive Problems Diskette Drive ProblemsProblem Possible Solution Solutions for Display Problems Display Problems10Diagnostic Tools Solutions for Printer Problems Printer ProblemsSolutions for Display Problems Solutions for Hard Drive Problems Hard Drive Problems12Diagnostic Tools Solutions for Hardware Installation Problems Hardware Installation ProblemsSolutions for CD-ROM and DVD-ROM Drive Problems CD-ROM Drive and DVD-ROM Drive Problems14Diagnostic Tools Scsi Problems Memory ProblemsSolutions for Memory Problems Solutions for Scsi ProblemsSolutions for Network Problems Network Problems16Diagnostic Tools Problem CauseProblemCause Solutions for Network ProblemsAudio Hardware Conflicts 18Diagnostic ToolsAccessing the Compaq Utilities Menu Compaq Setup and Diagnostics Utilities20Diagnostic Tools Creating a Diagnostics DisketteUsing Computer Setup Computer SetupComputer Setup Features Computer Setup SelectionComputer Setup Features 22Diagnostic ToolsTask Computer Setup Selection Select Computer Checkup Test Computer Checkup TestView System Information Inspect 24Diagnostic ToolsManaging a Diagnostics Partition Diagnostic Error Codes26Diagnostic Tools Microprocessor Test Error CodesError Code MicroprocessorKeyboard Test Error Codes Memory Test Error CodesMemory KeyboardDiskette Drive Test Error Codes Parallel Printer Test Error Codes28Diagnostic Tools Error Code Description Recommended ActionModem Communications Test Error Codes Serial Test Error CodesSerial Port ModemTape Drive Test Error Codes CD-ROM Drive IDE Test Error Codes30Diagnostic Tools CD-ROM Drive IDEVideo Video Test Error CodesVideo Test Error Codes 32Diagnostic ToolsAudio Test Error Codes Network Interface Test Error CodesError Code Description Recommended Action 3206-xx Audio34Diagnostic Tools Scsi Error CodesScsi Device Names Scsi Test Error Codes Scsi Test Error Codes 36Diagnostic ToolsError Code Description Upgrading the ROM Local ROM UpgradeRemote ROM Flash 38Diagnostic ToolsIdentifying keyboard lights FailSafe Boot Block ROMSystem requires Setup Password 40Diagnostic ToolsKeyboard Lights Num Caps Scroll Meaning and Required ActionCompaq Insight Manager 42Diagnostic Tools Silent Setup Command Line InterfaceCompaq Workstation SSD for Windows NT Remote CapabilityCompaq Diagnostics for Windows NT Security Features Security FeaturesFeature Purpose How It Is Established Establishing a Setup Password Using Computer Setup Password Security2System Security Establishing a Power-On Password Using Computer Setup Changing a Power-On or Setup Password Entering a Power-On PasswordDeleting a Power-On or Setup Password 4System Security3 4 5 Clearing a Power-On or Setup PasswordNational Keyboard Delimiter Characters Windows NT Workstation PasswordNational Keyboard Delimiter Characters 6System SecurityAdvanced Security Management Re-enabling Diskette Boot or Diskette WriteQuickLock/QuickBlank Re-enabling a Serial Port or Parallel PortEnabling QuickLock and QuickBlank 8System SecurityDisabling the Keyboard and Mouse Interface Cable Lock ProvisionEnabling the Keyboard and Mouse Interface Jumper and Switch Information 2Jumper and Switch Information Battery JumpersSystem Board Configuration Jumper J5 Settings SW1 Settings Switch Settings450/100 MHz 500/100 MHzHard Drives 4Jumper and Switch Information32X Max CD-ROM Drive IDE Identifier Function PowerStorm 300/AGP Graphics ControllerPhysical and Operating Specifications System Unit 2Physical and Operating SpecificationsMetric System Interrupts System Direct Memory Access DMAHardware IRQ System FunctionSystem Function Shipping Configuration 4Physical and Operating SpecificationsSystem I/O Address HexEGA/VGA System I/OMemory Addresses 6Physical and Operating SpecificationsMemory Address Size System Function 325W Power Supply Specifications 325W Power SupplyInput Specifications Low Range High Range Diskette Drive 8Physical and Operating SpecificationsMB Diskette Drive MB ZIP Drive Zip DriveCD-ROM Drive 10Physical and Operating Specifications32X Max Tray-Load CD-ROM Drive IDE 32X Max CD-ROM Drive IDE DVD-ROM Drive 12Physical and Operating Specifications6X Max DVD-ROM Drive 6X Max DVD-ROM Drive GB Wide-Ultra Scsi Hard Drive 14Physical and Operating SpecificationsRpm drive 10K rpm drive GB Wide-Ultra Scsi Hard Drive 7200 rpm GB Ultra ATA Hard Drive 16Physical and Operating SpecificationsGB Ultra ATA Hard Drive 7200 RPM Drive Configuration Drive PerformanceGB Wide Ultra2 Hard Drive 10,000 RPM 18Physical and Operating SpecificationsValue Performance CriteriaAudio System Compaq Enhanced Keyboard Dimensions MetricKeyboard Audio SystemButton Mouse Dimensions Metric 20Physical and Operating SpecificationsMouse GLoria Synergy+ Graphics Controller Maximum Color Support Graphics ControllersMaximum Refresh Colors Supported RateResolutions Colors Maximum Refresh Rate Hz 22Physical and Operating SpecificationsColors Maximum Display Area Horizontal Refresh Rate kHz Vertical Refresh Rate Hz Resolutions Colors 24Physical and Operating SpecificationsMillennium G200 Graphics Controller Maximum Color Support Network Controller RJ-45 Network Cable SpecificationsEthernet Network Interface Controller NIC Reference Connector External ConnectorsPhysical Location External Connectors 2External ConnectorsReference Connector Function Connector and Icon Green Pin Signal Connector and Icon Orange Pin SignalPin Assignments KeyboardConnector and Icon Pin Signal 4External ConnectorsParallel Interface Serial Interfaces Connector and IconPin Signal 6External ConnectorsMonitor Universal Serial Bus USB Ethernet RJ-458External Connectors Scsi ConnectorLine-Out Connector Line-In ConnectorMicrophone Connector Headphone ConnectorIndex Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11 Index-12