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Compaq AP500 manual Diagnostic Tools

Models: AP500

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4-1

Chapter 4

Diagnostic Tools

This chapter provides the following information to assist you when servicing the Compaq Professional Workstation AP500:

■Power-On Self-Test (POST)

■Compaq Utilities

■Error Codes

■ROMPaq

■Compaq Insight Manager

■Compaq Workstation SSD for Windows NT

■Compaq Diagnostics for Windows NT

IMPORTANT: Adherence to the procedures and precautions described in this chapter is essential for proper service.

Compaq Professional Workstation AP500 Maintenance and Service Guide

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Compaq AP500 manual Diagnostic Tools

Contents

Professional Workstation AP500 Second Edition March Part Number Spare Part Number Contents Removal and Replacement Procedures Diagnostic Tools System Security Diagnostic Tools Index Vii Text Conventions Symbols on Equipment Symbols in Text Telephone Numbers Where to Go for Additional HelpOther Information Sources Mechanical Parts Illustrated Parts Catalog 2Illustrated Parts Catalog System Components Reference Description Spares Spares Parts ListCompaq Professional Workstation AP500 Spares Parts List Reference Description Compaq Professional Workstation AP500 Spares Parts List4Illustrated Parts Catalog Cable Kits Reference Description Spares 6Illustrated Parts Catalog Software Compaq Technician Notes Service Preliminaries Preliminary Warnings and Cautions 2Service Preliminaries Electrostatic Discharge Information Equipment Symbols Tools and Software Requirements Warranty Information4Service Preliminaries Serial Number Removal and Replacement Procedures 2Removal and Replacement Procedures Service Preparations Cable Lock Workstation Feet 4Removal and Replacement Procedures Loosening the thumbscrews and removing the side access panel Side Access Panel Front Bezel 6Removal and Replacement Procedures Removing a blank drive bezel Blank Drive Bezel EMI/Cooling Shield 8Removal and Replacement Procedures Removing the speaker Speaker 10Removal and Replacement Procedures Bracket Assembly Replacing the I/O Bracket Assembly Identifying the PCI and ISA Expansion Slots 12Removal and Replacement ProceduresExpansion Boards PCI/ISA Slots Removing a PCI or ISA Expansion Board 14Removal and Replacement Procedures Removing a Symbios Wide Ultra2 PCI Scsi Controller 12. Removing an AGP graphics controller 16Removal and Replacement Procedures 13. Removing the card guide Removing the Card Guide Removing the Backplane Board 18Removal and Replacement Procedures 15. Removing the system fan System Fan 16. Removing the fan from the bracket 20Removal and Replacement Procedures Drive Positions Mass Storage Devices Component Description 22Removal and Replacement ProceduresDrive Positions 18. Locating the hardware screws Hardware Screws CD-ROM Drive or DVD-ROM Drive 24Removal and Replacement Procedures Pull the drive completely out of the drive cage Diskette Drive 26Removal and Replacement Procedures Pull the diskette drive straight out Removing a 7200 rpm Hard Drive from Bays 5 or 28Removal and Replacement Procedures Remove the EMI/cooling shield 26. Removing a hard drive from the hard drive bracket 30Removal and Replacement Procedures Removing a 10,000-rpm Hard Drive from Bays 5 or 27. Disconnecting the cables from the hard drive 28. Disconnecting the fan power cable 32Removal and Replacement Procedures 30. Removing the EMI/cooling shield 32. Removing a hard drive from the hard drive bracket 34Removal and Replacement Procedures 33. Disconnecting the power cable Removing the Fan from a Hard Drive Installed Bays 5 or 34. Removing the fan 36Removal and Replacement Procedures Removing a Hard Drive from the Removable Hard Drive Cage 36. Removing the removable hard drive cage 38Removal and Replacement Procedures Reference Bay Installing a Hard Drive in the Removable Hard Drive CageRemovable Hard Drive Screw Holes 39. Inserting a hard drive in the removable hard drive cage 40Removal and Replacement Procedures Scsi Cables Scsi Cables and Guidelines Scsi Guidelines for Optimizing Performance Scsi Guidelines for Installing Scsi Devices42Removal and Replacement Procedures System Board with Tray and Cage System Board Assembly 44Removal and Replacement Procedures Reference Component System Board ComponentsSystem Board Components Dual Inline Memory Modules DIMMs Important Guidelines for Dimm Installation46Removal and Replacement Procedures Doing so may damage the Dimm Removing a Dimm 48Removal and Replacement Procedures Processor and Heatsink Assembly 47. Removing the processor power module Processor Power Module 50Removal and Replacement Procedures Primary Processor Power Module Cable Insulator Running Computer Setup External Battery 52Removal and Replacement Procedures Installing the BatteryPage 54Removal and Replacement Procedures Power Switch Cable Assembly Power Supply 51. Removing the power supply air baffle 56Removal and Replacement Procedures Diagnostic Tools 2Diagnostic Tools Power-On Self-Test Post Message Beeps Probable Cause Recommended Action Post MessagesPost Messages Message Beeps Probable Cause 4Diagnostic ToolsPost Messages Diskette Drive Type Mismatch in drive type 6Diagnostic Tools Troubleshooting Minor Problems Solutions for Power Problems Power Problems8Diagnostic Tools Problem Problem Possible Solution Diskette Drive ProblemsSolutions for Diskette Drive Problems 10Diagnostic Tools Display ProblemsSolutions for Display Problems Solutions for Display Problems Printer ProblemsSolutions for Printer Problems 12Diagnostic Tools Hard Drive ProblemsSolutions for Hard Drive Problems Solutions for Hardware Installation Problems Hardware Installation Problems 14Diagnostic Tools CD-ROM Drive and DVD-ROM Drive ProblemsSolutions for CD-ROM and DVD-ROM Drive Problems Scsi Problems Memory ProblemsSolutions for Memory Problems Solutions for Scsi Problems Solutions for Network Problems Network Problems16Diagnostic Tools Problem Cause ProblemCause Solutions for Network Problems Audio Hardware Conflicts 18Diagnostic Tools Accessing the Compaq Utilities Menu Compaq Setup and Diagnostics Utilities 20Diagnostic Tools Creating a Diagnostics Diskette Using Computer Setup Computer SetupComputer Setup Features Computer Setup Selection Task Computer Setup Selection 22Diagnostic ToolsComputer Setup Features Select Computer Checkup Test Computer Checkup Test View System Information Inspect 24Diagnostic Tools Managing a Diagnostics Partition Diagnostic Error Codes 26Diagnostic Tools Microprocessor Test Error CodesError Code Microprocessor Keyboard Test Error Codes Memory Test Error CodesMemory Keyboard Diskette Drive Test Error Codes Parallel Printer Test Error Codes28Diagnostic Tools Error Code Description Recommended Action Modem Communications Test Error Codes Serial Test Error CodesSerial Port Modem Tape Drive Test Error Codes CD-ROM Drive IDE Test Error Codes30Diagnostic Tools CD-ROM Drive IDE Video Video Test Error Codes Video Test Error Codes 32Diagnostic Tools Audio Test Error Codes Network Interface Test Error CodesError Code Description Recommended Action 3206-xx Audio Scsi Device Names Scsi Error Codes34Diagnostic Tools Scsi Test Error Codes Error Code Description 36Diagnostic ToolsScsi Test Error Codes Upgrading the ROM Local ROM Upgrade Remote ROM Flash 38Diagnostic Tools Identifying keyboard lights FailSafe Boot Block ROM System requires Setup Password 40Diagnostic ToolsKeyboard Lights Num Caps Scroll Meaning and Required Action Compaq Insight Manager 42Diagnostic Tools Silent Setup Command Line InterfaceCompaq Workstation SSD for Windows NT Remote Capability Compaq Diagnostics for Windows NT Feature Purpose How It Is Established Security FeaturesSecurity Features 2System Security Password SecurityEstablishing a Setup Password Using Computer Setup Establishing a Power-On Password Using Computer Setup Changing a Power-On or Setup Password Entering a Power-On PasswordDeleting a Power-On or Setup Password 4System Security 3 4 5 Clearing a Power-On or Setup Password National Keyboard Delimiter Characters Windows NT Workstation PasswordNational Keyboard Delimiter Characters 6System Security Advanced Security Management Re-enabling Diskette Boot or Diskette Write QuickLock/QuickBlank Re-enabling a Serial Port or Parallel PortEnabling QuickLock and QuickBlank 8System Security Enabling the Keyboard and Mouse Interface Cable Lock ProvisionDisabling the Keyboard and Mouse Interface Jumper and Switch Information System Board Configuration Jumper J5 Settings Battery Jumpers2Jumper and Switch Information SW1 Settings Switch Settings450/100 MHz 500/100 MHz 32X Max CD-ROM Drive IDE 4Jumper and Switch InformationHard Drives Identifier Function PowerStorm 300/AGP Graphics Controller Physical and Operating Specifications Metric 2Physical and Operating SpecificationsSystem Unit System Interrupts System Direct Memory Access DMAHardware IRQ System Function System Function Shipping Configuration 4Physical and Operating SpecificationsSystem I/O Address Hex EGA/VGA System I/O Memory Address Size System Function 6Physical and Operating SpecificationsMemory Addresses Input Specifications Low Range High Range 325W Power Supply325W Power Supply Specifications MB Diskette Drive 8Physical and Operating SpecificationsDiskette Drive MB ZIP Drive Zip Drive 32X Max Tray-Load CD-ROM Drive IDE 10Physical and Operating SpecificationsCD-ROM Drive 32X Max CD-ROM Drive IDE 6X Max DVD-ROM Drive 12Physical and Operating SpecificationsDVD-ROM Drive 6X Max DVD-ROM Drive Rpm drive 10K rpm drive 14Physical and Operating SpecificationsGB Wide-Ultra Scsi Hard Drive GB Wide-Ultra Scsi Hard Drive 7200 rpm GB Ultra ATA Hard Drive 16Physical and Operating Specifications GB Ultra ATA Hard Drive 7200 RPM Drive Configuration Drive Performance GB Wide Ultra2 Hard Drive 10,000 RPM 18Physical and Operating SpecificationsValue Performance Criteria Audio System Compaq Enhanced Keyboard Dimensions MetricKeyboard Audio System Mouse 20Physical and Operating SpecificationsButton Mouse Dimensions Metric GLoria Synergy+ Graphics Controller Maximum Color Support Graphics ControllersMaximum Refresh Colors Supported Rate Colors Maximum Display Area 22Physical and Operating SpecificationsResolutions Colors Maximum Refresh Rate Hz Horizontal Refresh Rate kHz Vertical Refresh Rate Hz Millennium G200 Graphics Controller Maximum Color Support 24Physical and Operating SpecificationsResolutions Colors Ethernet Network Interface Controller NIC RJ-45 Network Cable SpecificationsNetwork Controller Physical Location External ConnectorsReference Connector Reference Connector Function 2External ConnectorsExternal Connectors Connector and Icon Green Pin Signal Connector and Icon Orange Pin SignalPin Assignments Keyboard Parallel Interface 4External ConnectorsConnector and Icon Pin Signal Serial Interfaces Connector and Icon Monitor 6External ConnectorsPin Signal Universal Serial Bus USB Ethernet RJ-45 8External Connectors Scsi Connector Line-Out Connector Line-In ConnectorMicrophone Connector Headphone Connector Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11 Index-12