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Compaq AP500 manual Video Test Error Codes

Models: AP500

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Video

Table 4-23

Video Test Error Codes

Error Code

Description	Recommended Action

501-xx

502-xx

503-xx

504-xx

505-xx

506-xx

507-xx

508-xx

509-xx

510-xx

511-xx

512-xx

514-xx

516-xx

2402-xx

2403-xx

2404-xx

2405-xx

2406-xx

2408-xx

2409-xx

2410-xx

Graphics controller test failed.

Video memory test failed.

Video attribute test failed.

Video character set test failed.

Video 80 × 25 mode 9 × 14 character cell test failed.

Video 80 × 25 mode 8 × 8 character cell test failed.

Video 40 × 25 mode test failed.

Video 320 × 200 mode color set 0 test failed.

Video 320 × 200 mode color set 1 test failed.

Video 640 × 200 mode test failed.

Video screen memory page test failed. Video gray scale test failed.

Video white screen test failed.

Video noise pattern test failed.

Video memory test failed.

Video attribute test failed.

Video character set test failed.

Video 80 × 25 mode 9 × 14 character cell test failed.

Video 80 × 25 mode 8 × 8 character cell test failed.

Video 320 × 200 mode color set 0 test failed. Video 320 × 200 mode color set 1 test failed. Video 640 × 200 mode test failed.

The following error codes apply to error codes 501-xx through 516-xx:

1.Replace the monitor and retest.

2.Replace the graphics controller and retest.

The following steps apply to error codes 2402-xx to

2410-xx:

1.Run the Setup and Diagnostics utilities.

2.Replace the monitor and retest.

3.Replace the graphics controller and retest.

Continued

Compaq Professional Workstation AP500 Maintenance and Service Guide

Image 107

Compaq AP500 manual Video Test Error Codes

Contents

Professional Workstation AP500 Second Edition March Part Number Spare Part Number Contents Removal and Replacement Procedures Diagnostic ToolsSystem Security Diagnostic ToolsIndex Vii Text ConventionsSymbols on Equipment Symbols in TextTelephone Numbers Where to Go for Additional HelpOther Information Sources Mechanical Parts Illustrated Parts Catalog2Illustrated Parts Catalog System ComponentsReference Description Spares Spares Parts ListCompaq Professional Workstation AP500 Spares Parts List Reference Description Compaq Professional Workstation AP500 Spares Parts List4Illustrated Parts Catalog Cable Kits ReferenceDescription Spares 6Illustrated Parts CatalogSoftware Compaq Technician Notes Service PreliminariesPreliminary Warnings and Cautions 2Service PreliminariesElectrostatic Discharge Information Equipment SymbolsTools and Software Requirements Warranty Information4Service Preliminaries Serial Number Removal and Replacement Procedures2Removal and Replacement Procedures Service PreparationsCable Lock Workstation Feet 4Removal and Replacement ProceduresLoosening the thumbscrews and removing the side access panel Side Access PanelFront Bezel 6Removal and Replacement ProceduresRemoving a blank drive bezel Blank Drive BezelEMI/Cooling Shield 8Removal and Replacement ProceduresRemoving the speaker Speaker10Removal and Replacement Procedures Bracket AssemblyReplacing the I/O Bracket Assembly Identifying the PCI and ISA Expansion Slots 12Removal and Replacement ProceduresExpansion Boards PCI/ISA Slots Removing a PCI or ISA Expansion Board 14Removal and Replacement ProceduresRemoving a Symbios Wide Ultra2 PCI Scsi Controller 12. Removing an AGP graphics controller 16Removal and Replacement Procedures13. Removing the card guide Removing the Card GuideRemoving the Backplane Board 18Removal and Replacement Procedures15. Removing the system fan System Fan16. Removing the fan from the bracket 20Removal and Replacement ProceduresDrive Positions Mass Storage DevicesComponent Description 22Removal and Replacement ProceduresDrive Positions 18. Locating the hardware screws Hardware ScrewsCD-ROM Drive or DVD-ROM Drive 24Removal and Replacement ProceduresPull the drive completely out of the drive cage Diskette Drive 26Removal and Replacement ProceduresPull the diskette drive straight out Removing a 7200 rpm Hard Drive from Bays 5 or 28Removal and Replacement ProceduresRemove the EMI/cooling shield 26. Removing a hard drive from the hard drive bracket 30Removal and Replacement ProceduresRemoving a 10,000-rpm Hard Drive from Bays 5 or 27. Disconnecting the cables from the hard drive28. Disconnecting the fan power cable 32Removal and Replacement Procedures30. Removing the EMI/cooling shield 32. Removing a hard drive from the hard drive bracket 34Removal and Replacement Procedures33. Disconnecting the power cable Removing the Fan from a Hard Drive Installed Bays 5 or34. Removing the fan 36Removal and Replacement ProceduresRemoving a Hard Drive from the Removable Hard Drive Cage 36. Removing the removable hard drive cage 38Removal and Replacement ProceduresReference Bay Installing a Hard Drive in the Removable Hard Drive CageRemovable Hard Drive Screw Holes 39. Inserting a hard drive in the removable hard drive cage 40Removal and Replacement ProceduresScsi Cables Scsi Cables and GuidelinesScsi Guidelines for Optimizing Performance Scsi Guidelines for Installing Scsi Devices42Removal and Replacement Procedures System Board with Tray and Cage System Board Assembly44Removal and Replacement Procedures Reference Component System Board ComponentsSystem Board Components Dual Inline Memory Modules DIMMs Important Guidelines for Dimm Installation46Removal and Replacement Procedures Doing so may damage the Dimm Removing a Dimm48Removal and Replacement Procedures Processor and Heatsink Assembly47. Removing the processor power module Processor Power Module50Removal and Replacement Procedures Primary Processor Power Module Cable InsulatorRunning Computer Setup External Battery52Removal and Replacement Procedures Installing the BatteryPage 54Removal and Replacement Procedures Power Switch Cable AssemblyPower Supply 51. Removing the power supply air baffle 56Removal and Replacement ProceduresDiagnostic Tools 2Diagnostic Tools Power-On Self-Test PostMessage Beeps Probable Cause Recommended Action Post MessagesPost Messages Message Beeps Probable Cause 4Diagnostic ToolsPost Messages Diskette Drive Type Mismatch in drive type 6Diagnostic Tools Troubleshooting Minor Problems Problem Power ProblemsSolutions for Power Problems 8Diagnostic ToolsProblem Possible Solution Diskette Drive ProblemsSolutions for Diskette Drive Problems 10Diagnostic Tools Display ProblemsSolutions for Display Problems Solutions for Display Problems Printer ProblemsSolutions for Printer Problems 12Diagnostic Tools Hard Drive ProblemsSolutions for Hard Drive Problems Solutions for Hardware Installation Problems Hardware Installation Problems14Diagnostic Tools CD-ROM Drive and DVD-ROM Drive ProblemsSolutions for CD-ROM and DVD-ROM Drive Problems Solutions for Scsi Problems Memory ProblemsScsi Problems Solutions for Memory ProblemsProblem Cause Network ProblemsSolutions for Network Problems 16Diagnostic ToolsProblemCause Solutions for Network ProblemsAudio Hardware Conflicts 18Diagnostic ToolsAccessing the Compaq Utilities Menu Compaq Setup and Diagnostics Utilities20Diagnostic Tools Creating a Diagnostics DisketteComputer Setup Selection Computer SetupUsing Computer Setup Computer Setup FeaturesTask Computer Setup Selection 22Diagnostic ToolsComputer Setup Features Select Computer Checkup Test Computer Checkup TestView System Information Inspect 24Diagnostic ToolsManaging a Diagnostics Partition Diagnostic Error CodesMicroprocessor Microprocessor Test Error Codes26Diagnostic Tools Error CodeKeyboard Memory Test Error CodesKeyboard Test Error Codes MemoryError Code Description Recommended Action Parallel Printer Test Error CodesDiskette Drive Test Error Codes 28Diagnostic ToolsModem Serial Test Error CodesModem Communications Test Error Codes Serial PortCD-ROM Drive IDE CD-ROM Drive IDE Test Error CodesTape Drive Test Error Codes 30Diagnostic ToolsVideo Video Test Error CodesVideo Test Error Codes 32Diagnostic ToolsAudio Network Interface Test Error CodesAudio Test Error Codes Error Code Description Recommended Action 3206-xxScsi Device Names Scsi Error Codes34Diagnostic Tools Scsi Test Error Codes Error Code Description 36Diagnostic ToolsScsi Test Error Codes Upgrading the ROM Local ROM UpgradeRemote ROM Flash 38Diagnostic ToolsIdentifying keyboard lights FailSafe Boot Block ROMNum Caps Scroll Meaning and Required Action 40Diagnostic ToolsSystem requires Setup Password Keyboard LightsCompaq Insight Manager Remote Capability Silent Setup Command Line Interface42Diagnostic Tools Compaq Workstation SSD for Windows NTCompaq Diagnostics for Windows NT Feature Purpose How It Is Established Security FeaturesSecurity Features 2System Security Password SecurityEstablishing a Setup Password Using Computer Setup Establishing a Power-On Password Using Computer Setup 4System Security Entering a Power-On PasswordChanging a Power-On or Setup Password Deleting a Power-On or Setup Password3 4 5 Clearing a Power-On or Setup Password6System Security Windows NT Workstation PasswordNational Keyboard Delimiter Characters National Keyboard Delimiter CharactersAdvanced Security Management Re-enabling Diskette Boot or Diskette Write8System Security Re-enabling a Serial Port or Parallel PortQuickLock/QuickBlank Enabling QuickLock and QuickBlankEnabling the Keyboard and Mouse Interface Cable Lock ProvisionDisabling the Keyboard and Mouse Interface Jumper and Switch Information System Board Configuration Jumper J5 Settings Battery Jumpers2Jumper and Switch Information 500/100 MHz Switch SettingsSW1 Settings 450/100 MHz32X Max CD-ROM Drive IDE 4Jumper and Switch InformationHard Drives Identifier Function PowerStorm 300/AGP Graphics ControllerPhysical and Operating Specifications Metric 2Physical and Operating SpecificationsSystem Unit System Function System Direct Memory Access DMASystem Interrupts Hardware IRQAddress Hex 4Physical and Operating SpecificationsSystem Function Shipping Configuration System I/OEGA/VGA System I/OMemory Address Size System Function 6Physical and Operating SpecificationsMemory Addresses Input Specifications Low Range High Range 325W Power Supply325W Power Supply Specifications MB Diskette Drive 8Physical and Operating SpecificationsDiskette Drive MB ZIP Drive Zip Drive32X Max Tray-Load CD-ROM Drive IDE 10Physical and Operating SpecificationsCD-ROM Drive 32X Max CD-ROM Drive IDE 6X Max DVD-ROM Drive 12Physical and Operating SpecificationsDVD-ROM Drive 6X Max DVD-ROM Drive Rpm drive 10K rpm drive 14Physical and Operating SpecificationsGB Wide-Ultra Scsi Hard Drive GB Wide-Ultra Scsi Hard Drive 7200 rpm GB Ultra ATA Hard Drive 16Physical and Operating SpecificationsGB Ultra ATA Hard Drive 7200 RPM Drive Configuration Drive PerformancePerformance Criteria 18Physical and Operating SpecificationsGB Wide Ultra2 Hard Drive 10,000 RPM ValueAudio System Compaq Enhanced Keyboard Dimensions MetricAudio System KeyboardMouse 20Physical and Operating SpecificationsButton Mouse Dimensions Metric Colors Supported Rate Graphics ControllersGLoria Synergy+ Graphics Controller Maximum Color Support Maximum RefreshColors Maximum Display Area 22Physical and Operating SpecificationsResolutions Colors Maximum Refresh Rate Hz Horizontal Refresh Rate kHz Vertical Refresh Rate Hz Millennium G200 Graphics Controller Maximum Color Support 24Physical and Operating SpecificationsResolutions Colors Ethernet Network Interface Controller NIC RJ-45 Network Cable SpecificationsNetwork Controller Physical Location External ConnectorsReference Connector Reference Connector Function 2External ConnectorsExternal Connectors Keyboard Connector and Icon Orange Pin SignalConnector and Icon Green Pin Signal Pin AssignmentsParallel Interface 4External ConnectorsConnector and Icon Pin Signal Serial Interfaces Connector and IconMonitor 6External ConnectorsPin Signal Universal Serial Bus USB Ethernet RJ-458External Connectors Scsi ConnectorHeadphone Connector Line-In ConnectorLine-Out Connector Microphone ConnectorIndex Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11 Index-12