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Compaq AP500 manual Index-4

Models: AP500

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external connectors Continued physical locations, illustrated 8-1 power cord 8-1

RJ-45 8-2 serial 8-2 USB 8-2 VGA 8-2

wide-ultra SCSI 8-2

F

FailSafe Boot Block ROM 4-39 fan cables

hard drive, disconnecting 3-32 fan headers 3-45

Flash Recovery diskette using 4-39

Flash ROM

recovery from ROM upgrade failure 4-39 front bezel

removal and replacement 3-6 spares part number 1-3

G

getting help ix GLoria Synergy+

spares part number 1-6

GLoria Synergy+ 4-MB memory upgrade spares part number 1-6

graphics controller GLoria Synergy+

resolutions 7-21 spares part number 1-6

Matrox Millennium G200 resolutions 7-24 spares part number 1-6

Matrox Productiva G100 7-22 refresh rates 7-23 resolutions 7-22

spares part number 1-6 PowerStorm 300 7-21

spares part number 1-6 test error codes 4-31

H

hard drive 10-GB

spares part number 1-4 specifications 7-17

hard drive Continued
18-GB
spares part number	1-4
specifications 7-18
4.3-GB
spares part number	1-4
specifications 7-14
6.4-GB
spares part number	1-4
specifications 7-16
9.1-GB
spares part number	1-4
specifications 7-15
removal and replacement	3-29, 3-33
troubleshooting 4-12
hard drive bracket
removal and replacement	3-30
hard drive cables, disconnecting 3-28
hard drive cage, reinstalling	3-39

hard drive cage, removal and replacement 3-37 hard drive fan

removal and replacement 3-35 spares part number 1-5

hard drive fan cables, disconnecting 3-32 hard drive mounting bracket

spares part number 1-5

hardware installation, troubleshooting 4-13 hardware screws, illustrated 3-23 headphone connector

pin assignments 8-9 headphone jack connector 8-1 heatsink bridge

spares part number 1-7

heatsink, removal and replacement 3-48 hood

spares part number 1-3

I

I/O addresses, system specifications 7-4 I/O bracket assembly 3-10

illustrated 3-10

removal and replacement 3-11 spares part number 1-3

icon, key 5-4

Icons See Symbols on Equipment Illustrated Parts Map

spares part number 1-7

Insight Manager and Insight Management features 4-41

INSPECT 4-24

Image 171

Compaq AP500 manual Index-4

Contents

Professional Workstation AP500 Second Edition March Part Number Spare Part Number Contents Removal and Replacement Procedures Diagnostic ToolsSystem Security Diagnostic ToolsIndex Vii Text ConventionsSymbols on Equipment Symbols in TextWhere to Go for Additional Help Other Information SourcesTelephone Numbers Mechanical Parts Illustrated Parts Catalog2Illustrated Parts Catalog System ComponentsSpares Parts List Compaq Professional Workstation AP500 Spares Parts ListReference Description Spares Compaq Professional Workstation AP500 Spares Parts List 4Illustrated Parts CatalogReference Description Cable Kits ReferenceDescription Spares 6Illustrated Parts CatalogSoftware Compaq Technician Notes Service PreliminariesPreliminary Warnings and Cautions 2Service PreliminariesElectrostatic Discharge Information Equipment SymbolsWarranty Information 4Service PreliminariesTools and Software Requirements Serial Number Removal and Replacement Procedures2Removal and Replacement Procedures Service PreparationsCable Lock Workstation Feet 4Removal and Replacement ProceduresLoosening the thumbscrews and removing the side access panel Side Access PanelFront Bezel 6Removal and Replacement ProceduresRemoving a blank drive bezel Blank Drive BezelEMI/Cooling Shield 8Removal and Replacement ProceduresRemoving the speaker Speaker10Removal and Replacement Procedures Bracket AssemblyReplacing the I/O Bracket Assembly 12Removal and Replacement Procedures Expansion BoardsIdentifying the PCI and ISA Expansion Slots PCI/ISA Slots Removing a PCI or ISA Expansion Board 14Removal and Replacement ProceduresRemoving a Symbios Wide Ultra2 PCI Scsi Controller 12. Removing an AGP graphics controller 16Removal and Replacement Procedures13. Removing the card guide Removing the Card GuideRemoving the Backplane Board 18Removal and Replacement Procedures15. Removing the system fan System Fan16. Removing the fan from the bracket 20Removal and Replacement ProceduresDrive Positions Mass Storage Devices22Removal and Replacement Procedures Drive PositionsComponent Description 18. Locating the hardware screws Hardware ScrewsCD-ROM Drive or DVD-ROM Drive 24Removal and Replacement ProceduresPull the drive completely out of the drive cage Diskette Drive 26Removal and Replacement ProceduresPull the diskette drive straight out Removing a 7200 rpm Hard Drive from Bays 5 or 28Removal and Replacement ProceduresRemove the EMI/cooling shield 26. Removing a hard drive from the hard drive bracket 30Removal and Replacement ProceduresRemoving a 10,000-rpm Hard Drive from Bays 5 or 27. Disconnecting the cables from the hard drive28. Disconnecting the fan power cable 32Removal and Replacement Procedures30. Removing the EMI/cooling shield 32. Removing a hard drive from the hard drive bracket 34Removal and Replacement Procedures33. Disconnecting the power cable Removing the Fan from a Hard Drive Installed Bays 5 or34. Removing the fan 36Removal and Replacement ProceduresRemoving a Hard Drive from the Removable Hard Drive Cage 36. Removing the removable hard drive cage 38Removal and Replacement ProceduresInstalling a Hard Drive in the Removable Hard Drive Cage Removable Hard Drive Screw HolesReference Bay 39. Inserting a hard drive in the removable hard drive cage 40Removal and Replacement ProceduresScsi Cables Scsi Cables and GuidelinesScsi Guidelines for Installing Scsi Devices 42Removal and Replacement ProceduresScsi Guidelines for Optimizing Performance System Board with Tray and Cage System Board Assembly44Removal and Replacement Procedures System Board Components System Board ComponentsReference Component Important Guidelines for Dimm Installation 46Removal and Replacement ProceduresDual Inline Memory Modules DIMMs Doing so may damage the Dimm Removing a Dimm48Removal and Replacement Procedures Processor and Heatsink Assembly47. Removing the processor power module Processor Power Module50Removal and Replacement Procedures Primary Processor Power Module Cable InsulatorRunning Computer Setup External Battery52Removal and Replacement Procedures Installing the BatteryPage 54Removal and Replacement Procedures Power Switch Cable AssemblyPower Supply 51. Removing the power supply air baffle 56Removal and Replacement ProceduresDiagnostic Tools 2Diagnostic Tools Power-On Self-Test PostPost Messages Post MessagesMessage Beeps Probable Cause Recommended Action 4Diagnostic Tools Post MessagesMessage Beeps Probable Cause Diskette Drive Type Mismatch in drive type 6Diagnostic Tools Troubleshooting Minor Problems Problem Power ProblemsSolutions for Power Problems 8Diagnostic ToolsDiskette Drive Problems Solutions for Diskette Drive ProblemsProblem Possible Solution Display Problems Solutions for Display Problems10Diagnostic Tools Printer Problems Solutions for Printer ProblemsSolutions for Display Problems Hard Drive Problems Solutions for Hard Drive Problems12Diagnostic Tools Solutions for Hardware Installation Problems Hardware Installation ProblemsCD-ROM Drive and DVD-ROM Drive Problems Solutions for CD-ROM and DVD-ROM Drive Problems14Diagnostic Tools Solutions for Scsi Problems Memory ProblemsScsi Problems Solutions for Memory ProblemsProblem Cause Network ProblemsSolutions for Network Problems 16Diagnostic ToolsProblemCause Solutions for Network ProblemsAudio Hardware Conflicts 18Diagnostic ToolsAccessing the Compaq Utilities Menu Compaq Setup and Diagnostics Utilities20Diagnostic Tools Creating a Diagnostics DisketteComputer Setup Selection Computer SetupUsing Computer Setup Computer Setup Features22Diagnostic Tools Computer Setup FeaturesTask Computer Setup Selection Select Computer Checkup Test Computer Checkup TestView System Information Inspect 24Diagnostic ToolsManaging a Diagnostics Partition Diagnostic Error CodesMicroprocessor Microprocessor Test Error Codes26Diagnostic Tools Error CodeKeyboard Memory Test Error CodesKeyboard Test Error Codes MemoryError Code Description Recommended Action Parallel Printer Test Error CodesDiskette Drive Test Error Codes 28Diagnostic ToolsModem Serial Test Error CodesModem Communications Test Error Codes Serial PortCD-ROM Drive IDE CD-ROM Drive IDE Test Error CodesTape Drive Test Error Codes 30Diagnostic ToolsVideo Video Test Error CodesVideo Test Error Codes 32Diagnostic ToolsAudio Network Interface Test Error CodesAudio Test Error Codes Error Code Description Recommended Action 3206-xxScsi Error Codes 34Diagnostic ToolsScsi Device Names Scsi Test Error Codes 36Diagnostic Tools Scsi Test Error CodesError Code Description Upgrading the ROM Local ROM UpgradeRemote ROM Flash 38Diagnostic ToolsIdentifying keyboard lights FailSafe Boot Block ROMNum Caps Scroll Meaning and Required Action 40Diagnostic ToolsSystem requires Setup Password Keyboard LightsCompaq Insight Manager Remote Capability Silent Setup Command Line Interface42Diagnostic Tools Compaq Workstation SSD for Windows NTCompaq Diagnostics for Windows NT Security Features Security FeaturesFeature Purpose How It Is Established Password Security Establishing a Setup Password Using Computer Setup2System Security Establishing a Power-On Password Using Computer Setup 4System Security Entering a Power-On PasswordChanging a Power-On or Setup Password Deleting a Power-On or Setup Password3 4 5 Clearing a Power-On or Setup Password6System Security Windows NT Workstation PasswordNational Keyboard Delimiter Characters National Keyboard Delimiter CharactersAdvanced Security Management Re-enabling Diskette Boot or Diskette Write8System Security Re-enabling a Serial Port or Parallel PortQuickLock/QuickBlank Enabling QuickLock and QuickBlankCable Lock Provision Disabling the Keyboard and Mouse InterfaceEnabling the Keyboard and Mouse Interface Jumper and Switch Information Battery Jumpers 2Jumper and Switch InformationSystem Board Configuration Jumper J5 Settings 500/100 MHz Switch SettingsSW1 Settings 450/100 MHz4Jumper and Switch Information Hard Drives32X Max CD-ROM Drive IDE Identifier Function PowerStorm 300/AGP Graphics ControllerPhysical and Operating Specifications 2Physical and Operating Specifications System UnitMetric System Function System Direct Memory Access DMASystem Interrupts Hardware IRQAddress Hex 4Physical and Operating SpecificationsSystem Function Shipping Configuration System I/OEGA/VGA System I/O6Physical and Operating Specifications Memory AddressesMemory Address Size System Function 325W Power Supply 325W Power Supply SpecificationsInput Specifications Low Range High Range 8Physical and Operating Specifications Diskette DriveMB Diskette Drive MB ZIP Drive Zip Drive10Physical and Operating Specifications CD-ROM Drive32X Max Tray-Load CD-ROM Drive IDE 32X Max CD-ROM Drive IDE 12Physical and Operating Specifications DVD-ROM Drive6X Max DVD-ROM Drive 6X Max DVD-ROM Drive 14Physical and Operating Specifications GB Wide-Ultra Scsi Hard DriveRpm drive 10K rpm drive GB Wide-Ultra Scsi Hard Drive 7200 rpm GB Ultra ATA Hard Drive 16Physical and Operating SpecificationsGB Ultra ATA Hard Drive 7200 RPM Drive Configuration Drive PerformancePerformance Criteria 18Physical and Operating SpecificationsGB Wide Ultra2 Hard Drive 10,000 RPM ValueAudio System Compaq Enhanced Keyboard Dimensions MetricAudio System Keyboard20Physical and Operating Specifications Button Mouse Dimensions MetricMouse Colors Supported Rate Graphics ControllersGLoria Synergy+ Graphics Controller Maximum Color Support Maximum Refresh22Physical and Operating Specifications Resolutions Colors Maximum Refresh Rate HzColors Maximum Display Area Horizontal Refresh Rate kHz Vertical Refresh Rate Hz 24Physical and Operating Specifications Resolutions ColorsMillennium G200 Graphics Controller Maximum Color Support RJ-45 Network Cable Specifications Network ControllerEthernet Network Interface Controller NIC External Connectors Reference ConnectorPhysical Location 2External Connectors External ConnectorsReference Connector Function Keyboard Connector and Icon Orange Pin SignalConnector and Icon Green Pin Signal Pin Assignments4External Connectors Connector and Icon Pin SignalParallel Interface Serial Interfaces Connector and Icon6External Connectors Pin SignalMonitor Universal Serial Bus USB Ethernet RJ-458External Connectors Scsi ConnectorHeadphone Connector Line-In ConnectorLine-Out Connector Microphone ConnectorIndex Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11 Index-12