Index-4 | Compaq AP500 instruction

Index-4

external connectors Continued physical locations, illustrated 8-1 power cord 8-1

RJ-45 8-2 serial 8-2 USB 8-2 VGA 8-2

wide-ultra SCSI 8-2

F

FailSafe Boot Block ROM 4-39 fan cables

hard drive, disconnecting 3-32 fan headers 3-45

Flash Recovery diskette using 4-39

Flash ROM

recovery from ROM upgrade failure 4-39 front bezel

removal and replacement 3-6 spares part number 1-3

G

getting help ix GLoria Synergy+

spares part number 1-6

GLoria Synergy+ 4-MB memory upgrade spares part number 1-6

graphics controller GLoria Synergy+

resolutions 7-21 spares part number 1-6

Matrox Millennium G200 resolutions 7-24 spares part number 1-6

Matrox Productiva G100 7-22 refresh rates 7-23 resolutions 7-22

spares part number 1-6 PowerStorm 300 7-21

spares part number 1-6 test error codes 4-31

H

hard drive 10-GB

spares part number 1-4 specifications 7-17

hard drive Continued
18-GB
spares part number	1-4
specifications 7-18
4.3-GB
spares part number	1-4
specifications 7-14
6.4-GB
spares part number	1-4
specifications 7-16
9.1-GB
spares part number	1-4
specifications 7-15
removal and replacement	3-29, 3-33
troubleshooting 4-12
hard drive bracket
removal and replacement	3-30
hard drive cables, disconnecting 3-28
hard drive cage, reinstalling	3-39

hard drive cage, removal and replacement 3-37 hard drive fan

removal and replacement 3-35 spares part number 1-5

hard drive fan cables, disconnecting 3-32 hard drive mounting bracket

spares part number 1-5

hardware installation, troubleshooting 4-13 hardware screws, illustrated 3-23 headphone connector

pin assignments 8-9 headphone jack connector 8-1 heatsink bridge

spares part number 1-7

heatsink, removal and replacement 3-48 hood

spares part number 1-3

I

I/O addresses, system specifications 7-4 I/O bracket assembly 3-10

illustrated 3-10

removal and replacement 3-11 spares part number 1-3

icon, key 5-4

Icons See Symbols on Equipment Illustrated Parts Map

spares part number 1-7

Insight Manager and Insight Management features 4-41

INSPECT 4-24

Image 171

Compaq AP500 manual Index-4

Contents

Professional Workstation AP500 Second Edition March Part Number Spare Part Number Contents Removal and Replacement Procedures Diagnostic Tools System Security Diagnostic Tools Index Vii Text Conventions Symbols on Equipment Symbols in Text Where to Go for Additional Help Other Information SourcesTelephone Numbers Mechanical Parts Illustrated Parts Catalog 2Illustrated Parts Catalog System Components Spares Parts List Compaq Professional Workstation AP500 Spares Parts ListReference Description Spares Compaq Professional Workstation AP500 Spares Parts List 4Illustrated Parts CatalogReference Description Cable Kits Reference Description Spares 6Illustrated Parts Catalog Software Compaq Technician Notes Service Preliminaries Preliminary Warnings and Cautions 2Service Preliminaries Electrostatic Discharge Information Equipment Symbols Warranty Information 4Service PreliminariesTools and Software Requirements Serial Number Removal and Replacement Procedures 2Removal and Replacement Procedures Service Preparations Cable Lock Workstation Feet 4Removal and Replacement Procedures Loosening the thumbscrews and removing the side access panel Side Access Panel Front Bezel 6Removal and Replacement Procedures Removing a blank drive bezel Blank Drive Bezel EMI/Cooling Shield 8Removal and Replacement Procedures Removing the speaker Speaker 10Removal and Replacement Procedures Bracket Assembly Replacing the I/O Bracket Assembly 12Removal and Replacement Procedures Expansion BoardsIdentifying the PCI and ISA Expansion Slots PCI/ISA Slots Removing a PCI or ISA Expansion Board 14Removal and Replacement Procedures Removing a Symbios Wide Ultra2 PCI Scsi Controller 12. Removing an AGP graphics controller 16Removal and Replacement Procedures 13. Removing the card guide Removing the Card Guide Removing the Backplane Board 18Removal and Replacement Procedures 15. Removing the system fan System Fan 16. Removing the fan from the bracket 20Removal and Replacement Procedures Drive Positions Mass Storage Devices 22Removal and Replacement Procedures Drive PositionsComponent Description 18. Locating the hardware screws Hardware Screws CD-ROM Drive or DVD-ROM Drive 24Removal and Replacement Procedures Pull the drive completely out of the drive cage Diskette Drive 26Removal and Replacement Procedures Pull the diskette drive straight out Removing a 7200 rpm Hard Drive from Bays 5 or 28Removal and Replacement Procedures Remove the EMI/cooling shield 26. Removing a hard drive from the hard drive bracket 30Removal and Replacement Procedures Removing a 10,000-rpm Hard Drive from Bays 5 or 27. Disconnecting the cables from the hard drive 28. Disconnecting the fan power cable 32Removal and Replacement Procedures 30. Removing the EMI/cooling shield 32. Removing a hard drive from the hard drive bracket 34Removal and Replacement Procedures 33. Disconnecting the power cable Removing the Fan from a Hard Drive Installed Bays 5 or 34. Removing the fan 36Removal and Replacement Procedures Removing a Hard Drive from the Removable Hard Drive Cage 36. Removing the removable hard drive cage 38Removal and Replacement Procedures Installing a Hard Drive in the Removable Hard Drive Cage Removable Hard Drive Screw HolesReference Bay 39. Inserting a hard drive in the removable hard drive cage 40Removal and Replacement Procedures Scsi Cables Scsi Cables and Guidelines Scsi Guidelines for Installing Scsi Devices 42Removal and Replacement ProceduresScsi Guidelines for Optimizing Performance System Board with Tray and Cage System Board Assembly 44Removal and Replacement Procedures System Board Components System Board ComponentsReference Component Important Guidelines for Dimm Installation 46Removal and Replacement ProceduresDual Inline Memory Modules DIMMs Doing so may damage the Dimm Removing a Dimm 48Removal and Replacement Procedures Processor and Heatsink Assembly 47. Removing the processor power module Processor Power Module 50Removal and Replacement Procedures Primary Processor Power Module Cable Insulator Running Computer Setup External Battery 52Removal and Replacement Procedures Installing the BatteryPage 54Removal and Replacement Procedures Power Switch Cable Assembly Power Supply 51. Removing the power supply air baffle 56Removal and Replacement Procedures Diagnostic Tools 2Diagnostic Tools Power-On Self-Test Post Post Messages Post MessagesMessage Beeps Probable Cause Recommended Action 4Diagnostic Tools Post MessagesMessage Beeps Probable Cause Diskette Drive Type Mismatch in drive type 6Diagnostic Tools Troubleshooting Minor Problems Problem Power ProblemsSolutions for Power Problems 8Diagnostic Tools Diskette Drive Problems Solutions for Diskette Drive ProblemsProblem Possible Solution Display Problems Solutions for Display Problems10Diagnostic Tools Printer Problems Solutions for Printer ProblemsSolutions for Display Problems Hard Drive Problems Solutions for Hard Drive Problems12Diagnostic Tools Solutions for Hardware Installation Problems Hardware Installation Problems CD-ROM Drive and DVD-ROM Drive Problems Solutions for CD-ROM and DVD-ROM Drive Problems14Diagnostic Tools Solutions for Scsi Problems Memory ProblemsScsi Problems Solutions for Memory Problems Problem Cause Network ProblemsSolutions for Network Problems 16Diagnostic Tools ProblemCause Solutions for Network Problems Audio Hardware Conflicts 18Diagnostic Tools Accessing the Compaq Utilities Menu Compaq Setup and Diagnostics Utilities 20Diagnostic Tools Creating a Diagnostics Diskette Computer Setup Selection Computer SetupUsing Computer Setup Computer Setup Features 22Diagnostic Tools Computer Setup FeaturesTask Computer Setup Selection Select Computer Checkup Test Computer Checkup Test View System Information Inspect 24Diagnostic Tools Managing a Diagnostics Partition Diagnostic Error Codes Microprocessor Microprocessor Test Error Codes26Diagnostic Tools Error Code Keyboard Memory Test Error CodesKeyboard Test Error Codes Memory Error Code Description Recommended Action Parallel Printer Test Error CodesDiskette Drive Test Error Codes 28Diagnostic Tools Modem Serial Test Error CodesModem Communications Test Error Codes Serial Port CD-ROM Drive IDE CD-ROM Drive IDE Test Error CodesTape Drive Test Error Codes 30Diagnostic Tools Video Video Test Error Codes Video Test Error Codes 32Diagnostic Tools Audio Network Interface Test Error CodesAudio Test Error Codes Error Code Description Recommended Action 3206-xx Scsi Error Codes 34Diagnostic ToolsScsi Device Names Scsi Test Error Codes 36Diagnostic Tools Scsi Test Error CodesError Code Description Upgrading the ROM Local ROM Upgrade Remote ROM Flash 38Diagnostic Tools Identifying keyboard lights FailSafe Boot Block ROM Num Caps Scroll Meaning and Required Action 40Diagnostic ToolsSystem requires Setup Password Keyboard Lights Compaq Insight Manager Remote Capability Silent Setup Command Line Interface42Diagnostic Tools Compaq Workstation SSD for Windows NT Compaq Diagnostics for Windows NT Security Features Security FeaturesFeature Purpose How It Is Established Password Security Establishing a Setup Password Using Computer Setup2System Security Establishing a Power-On Password Using Computer Setup 4System Security Entering a Power-On PasswordChanging a Power-On or Setup Password Deleting a Power-On or Setup Password 3 4 5 Clearing a Power-On or Setup Password 6System Security Windows NT Workstation PasswordNational Keyboard Delimiter Characters National Keyboard Delimiter Characters Advanced Security Management Re-enabling Diskette Boot or Diskette Write 8System Security Re-enabling a Serial Port or Parallel PortQuickLock/QuickBlank Enabling QuickLock and QuickBlank Cable Lock Provision Disabling the Keyboard and Mouse InterfaceEnabling the Keyboard and Mouse Interface Jumper and Switch Information Battery Jumpers 2Jumper and Switch InformationSystem Board Configuration Jumper J5 Settings 500/100 MHz Switch SettingsSW1 Settings 450/100 MHz 4Jumper and Switch Information Hard Drives32X Max CD-ROM Drive IDE Identifier Function PowerStorm 300/AGP Graphics Controller Physical and Operating Specifications 2Physical and Operating Specifications System UnitMetric System Function System Direct Memory Access DMASystem Interrupts Hardware IRQ Address Hex 4Physical and Operating SpecificationsSystem Function Shipping Configuration System I/O EGA/VGA System I/O 6Physical and Operating Specifications Memory AddressesMemory Address Size System Function 325W Power Supply 325W Power Supply SpecificationsInput Specifications Low Range High Range 8Physical and Operating Specifications Diskette DriveMB Diskette Drive MB ZIP Drive Zip Drive 10Physical and Operating Specifications CD-ROM Drive32X Max Tray-Load CD-ROM Drive IDE 32X Max CD-ROM Drive IDE 12Physical and Operating Specifications DVD-ROM Drive6X Max DVD-ROM Drive 6X Max DVD-ROM Drive 14Physical and Operating Specifications GB Wide-Ultra Scsi Hard DriveRpm drive 10K rpm drive GB Wide-Ultra Scsi Hard Drive 7200 rpm GB Ultra ATA Hard Drive 16Physical and Operating Specifications GB Ultra ATA Hard Drive 7200 RPM Drive Configuration Drive Performance Performance Criteria 18Physical and Operating SpecificationsGB Wide Ultra2 Hard Drive 10,000 RPM Value Audio System Compaq Enhanced Keyboard Dimensions MetricAudio System Keyboard 20Physical and Operating Specifications Button Mouse Dimensions MetricMouse Colors Supported Rate Graphics ControllersGLoria Synergy+ Graphics Controller Maximum Color Support Maximum Refresh 22Physical and Operating Specifications Resolutions Colors Maximum Refresh Rate HzColors Maximum Display Area Horizontal Refresh Rate kHz Vertical Refresh Rate Hz 24Physical and Operating Specifications Resolutions ColorsMillennium G200 Graphics Controller Maximum Color Support RJ-45 Network Cable Specifications Network ControllerEthernet Network Interface Controller NIC External Connectors Reference ConnectorPhysical Location 2External Connectors External ConnectorsReference Connector Function Keyboard Connector and Icon Orange Pin SignalConnector and Icon Green Pin Signal Pin Assignments 4External Connectors Connector and Icon Pin SignalParallel Interface Serial Interfaces Connector and Icon 6External Connectors Pin SignalMonitor Universal Serial Bus USB Ethernet RJ-45 8External Connectors Scsi Connector Headphone Connector Line-In ConnectorLine-Out Connector Microphone Connector Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11 Index-12