Compaq AP500 manual Solutions for Hardware Installation Problems

4-13

Hardware Installation Problems

This section identifies some quick checks for hardware-related installation problems.

Table 4-7

Solutions for Hardware Installation Problems

Problem Possible Solution

A new device is not recognized as part of the computer system.

1.The Computer Setup utility has not been run to configure the new device. Run the Computer Setup utility.

2.When the system advised you of changes to the configuration, you did not accept them. Reboot the workstation and follow the instructions for accepting the changes.

3.The system may not have automatically recognized the new device. Run Computer Setup and identify the new device.

4.A Plug-and-Play board may not automatically configure when added if the default configuration conflicts with other devices. Use Computer Setup to deselect the automatic settings for the board and choose a basic configuration that doesn’t cause a resource conflict.

5.The cables for the new external device are loose or the power cables are unplugged. Check all cables.

6.The power switch for the new external device is not turned on. Turn off the workstation, turn on the external device. Then turn on the workstation to integrate the new device.

7.If the drive is a secondary drive that has just been installed on the same controller as the primary drive, verify that the jumpers for both drives are set correctly.

Compaq Professional Workstation AP500 Maintenance and Service Guide