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Compaq AP500 manual Index

Models: AP500

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Index

1

1.0-inch drive 3-22

1.6-inch drive 3-22

10,000 rpm hard drive

removal and replacement 3-31 10-GB ultra ATA hard drive

spares part number 1-4

128-MB memory module spares part number 1-4

18-GB wide ultra2 SCSI hard drive 10,000 rpm spares part number 1-4

18-GB wide-ultra SCSI hard drive 10,000 rpm spares part number 1-4

2

256-MB memory module spares part number 1-4

3

32-MB memory module spares part number 1-4

4

4.3-GB wide ultra2 SCSI hard drive 7200 rpm spares part number 1-4

4.3-GB wide ultra2 SCSI hard drive10,000 rpm spares part number 1-4

4.3-GB wide-ultra SCSI hard drive spares part number 1-4

4.3-GB wide-ultra SCSI hard drive 10,000 rpm spares part number 1-4

5

50-to 68-pin SCSI cable adapter spares part number 1-5

5-device SCSI cable illustrated 3-41

6

6.4-GB ultra ATA hard drive spares part number 1-4

Index-1

64-MB memory module spares part number 1-4

7

7200 rpm hard drive

removal and replacement 3-28

9

9.1-GB wide ultra2 SCSI hard drive 10,000 rpm spares part number 1-4

9.1-GB wide ultra2 SCSI hard drive 7200 rpm spares part number 1-4

9.1-GB wide-ultra SCSI hard drive spares part number 1-4

A

About This Guide vii

Accelerated Graphics Port (AGP) graphics controller spares part number 1-6

access to Compaq Utilities Menu 4-19 advanced security management 5-7

AGP See Accelerated Graphics Port (AGP) graphics controller

AGP graphics controller connector 3-45, 8-2 removal and replacement 3-16

audio

resolving hardware conflicts 4-18 specifications 7-19

test error codes 4-33 audio connector

pin assignments line-in 8-9 line-out 8-9

audio line-in connector 8-1 audio line-out connector 8-1

B

backplane board

removal and replacement 3-18 spares part number 1-3

baffle

spares part number 1-7 battery

jumper 3-45 jumper settings 6-2

battery, external

spares part number 1-4 bay configurations 3-21, 3-22

Compaq Professional Workstation AP500 Maintenance and Service Guide

Image 168

Compaq AP500 manual Index

Contents

Professional Workstation AP500 Second Edition March Part Number Spare Part Number Contents Diagnostic Tools Removal and Replacement ProceduresDiagnostic Tools System SecurityIndex Text Conventions ViiSymbols in Text Symbols on EquipmentWhere to Go for Additional Help Other Information SourcesTelephone Numbers Illustrated Parts Catalog Mechanical PartsSystem Components 2Illustrated Parts CatalogSpares Parts List Compaq Professional Workstation AP500 Spares Parts ListReference Description Spares Compaq Professional Workstation AP500 Spares Parts List 4Illustrated Parts CatalogReference Description Reference Cable Kits6Illustrated Parts Catalog Description SparesSoftware Service Preliminaries Compaq Technician Notes2Service Preliminaries Preliminary Warnings and CautionsEquipment Symbols Electrostatic Discharge InformationWarranty Information 4Service PreliminariesTools and Software Requirements Removal and Replacement Procedures Serial NumberService Preparations 2Removal and Replacement ProceduresCable Lock 4Removal and Replacement Procedures Workstation FeetSide Access Panel Loosening the thumbscrews and removing the side access panel6Removal and Replacement Procedures Front BezelBlank Drive Bezel Removing a blank drive bezel8Removal and Replacement Procedures EMI/Cooling ShieldSpeaker Removing the speakerBracket Assembly 10Removal and Replacement ProceduresReplacing the I/O Bracket Assembly 12Removal and Replacement Procedures Expansion BoardsIdentifying the PCI and ISA Expansion Slots PCI/ISA Slots 14Removal and Replacement Procedures Removing a PCI or ISA Expansion BoardRemoving a Symbios Wide Ultra2 PCI Scsi Controller 16Removal and Replacement Procedures 12. Removing an AGP graphics controllerRemoving the Card Guide 13. Removing the card guide18Removal and Replacement Procedures Removing the Backplane BoardSystem Fan 15. Removing the system fan20Removal and Replacement Procedures 16. Removing the fan from the bracketMass Storage Devices Drive Positions22Removal and Replacement Procedures Drive PositionsComponent Description Hardware Screws 18. Locating the hardware screws24Removal and Replacement Procedures CD-ROM Drive or DVD-ROM DrivePull the drive completely out of the drive cage 26Removal and Replacement Procedures Diskette DrivePull the diskette drive straight out 28Removal and Replacement Procedures Removing a 7200 rpm Hard Drive from Bays 5 orRemove the EMI/cooling shield 30Removal and Replacement Procedures 26. Removing a hard drive from the hard drive bracket27. Disconnecting the cables from the hard drive Removing a 10,000-rpm Hard Drive from Bays 5 or32Removal and Replacement Procedures 28. Disconnecting the fan power cable30. Removing the EMI/cooling shield 34Removal and Replacement Procedures 32. Removing a hard drive from the hard drive bracketRemoving the Fan from a Hard Drive Installed Bays 5 or 33. Disconnecting the power cable36Removal and Replacement Procedures 34. Removing the fanRemoving a Hard Drive from the Removable Hard Drive Cage 38Removal and Replacement Procedures 36. Removing the removable hard drive cageInstalling a Hard Drive in the Removable Hard Drive Cage Removable Hard Drive Screw HolesReference Bay 40Removal and Replacement Procedures 39. Inserting a hard drive in the removable hard drive cageScsi Cables and Guidelines Scsi CablesScsi Guidelines for Installing Scsi Devices 42Removal and Replacement ProceduresScsi Guidelines for Optimizing Performance System Board Assembly System Board with Tray and Cage44Removal and Replacement Procedures System Board Components System Board ComponentsReference Component Important Guidelines for Dimm Installation 46Removal and Replacement ProceduresDual Inline Memory Modules DIMMs Removing a Dimm Doing so may damage the DimmProcessor and Heatsink Assembly 48Removal and Replacement ProceduresProcessor Power Module 47. Removing the processor power modulePrimary Processor Power Module Cable Insulator 50Removal and Replacement ProceduresExternal Battery Running Computer SetupInstalling the Battery 52Removal and Replacement ProceduresPage Power Switch Cable Assembly 54Removal and Replacement ProceduresPower Supply 56Removal and Replacement Procedures 51. Removing the power supply air baffleDiagnostic Tools Power-On Self-Test Post 2Diagnostic ToolsPost Messages Post MessagesMessage Beeps Probable Cause Recommended Action 4Diagnostic Tools Post MessagesMessage Beeps Probable Cause Diskette Drive Type Mismatch in drive type 6Diagnostic Tools Troubleshooting Minor Problems Power Problems Solutions for Power Problems8Diagnostic Tools ProblemDiskette Drive Problems Solutions for Diskette Drive ProblemsProblem Possible Solution Display Problems Solutions for Display Problems10Diagnostic Tools Printer Problems Solutions for Printer ProblemsSolutions for Display Problems Hard Drive Problems Solutions for Hard Drive Problems12Diagnostic Tools Hardware Installation Problems Solutions for Hardware Installation ProblemsCD-ROM Drive and DVD-ROM Drive Problems Solutions for CD-ROM and DVD-ROM Drive Problems14Diagnostic Tools Memory Problems Scsi ProblemsSolutions for Memory Problems Solutions for Scsi ProblemsNetwork Problems Solutions for Network Problems16Diagnostic Tools Problem CauseSolutions for Network Problems ProblemCause18Diagnostic Tools Audio Hardware ConflictsCompaq Setup and Diagnostics Utilities Accessing the Compaq Utilities MenuCreating a Diagnostics Diskette 20Diagnostic ToolsComputer Setup Using Computer SetupComputer Setup Features Computer Setup Selection22Diagnostic Tools Computer Setup FeaturesTask Computer Setup Selection Computer Checkup Test Select Computer Checkup Test24Diagnostic Tools View System Information InspectDiagnostic Error Codes Managing a Diagnostics PartitionMicroprocessor Test Error Codes 26Diagnostic ToolsError Code MicroprocessorMemory Test Error Codes Keyboard Test Error CodesMemory KeyboardParallel Printer Test Error Codes Diskette Drive Test Error Codes28Diagnostic Tools Error Code Description Recommended ActionSerial Test Error Codes Modem Communications Test Error CodesSerial Port ModemCD-ROM Drive IDE Test Error Codes Tape Drive Test Error Codes30Diagnostic Tools CD-ROM Drive IDEVideo Test Error Codes Video32Diagnostic Tools Video Test Error CodesNetwork Interface Test Error Codes Audio Test Error CodesError Code Description Recommended Action 3206-xx AudioScsi Error Codes 34Diagnostic ToolsScsi Device Names Scsi Test Error Codes 36Diagnostic Tools Scsi Test Error CodesError Code Description Local ROM Upgrade Upgrading the ROM38Diagnostic Tools Remote ROM FlashFailSafe Boot Block ROM Identifying keyboard lights40Diagnostic Tools System requires Setup PasswordKeyboard Lights Num Caps Scroll Meaning and Required ActionCompaq Insight Manager Silent Setup Command Line Interface 42Diagnostic ToolsCompaq Workstation SSD for Windows NT Remote CapabilityCompaq Diagnostics for Windows NT Security Features Security FeaturesFeature Purpose How It Is Established Password Security Establishing a Setup Password Using Computer Setup2System Security Establishing a Power-On Password Using Computer Setup Entering a Power-On Password Changing a Power-On or Setup PasswordDeleting a Power-On or Setup Password 4System SecurityClearing a Power-On or Setup Password 3 4 5Windows NT Workstation Password National Keyboard Delimiter CharactersNational Keyboard Delimiter Characters 6System SecurityRe-enabling Diskette Boot or Diskette Write Advanced Security ManagementRe-enabling a Serial Port or Parallel Port QuickLock/QuickBlankEnabling QuickLock and QuickBlank 8System SecurityCable Lock Provision Disabling the Keyboard and Mouse InterfaceEnabling the Keyboard and Mouse Interface Jumper and Switch Information Battery Jumpers 2Jumper and Switch InformationSystem Board Configuration Jumper J5 Settings Switch Settings SW1 Settings450/100 MHz 500/100 MHz4Jumper and Switch Information Hard Drives32X Max CD-ROM Drive IDE PowerStorm 300/AGP Graphics Controller Identifier FunctionPhysical and Operating Specifications 2Physical and Operating Specifications System UnitMetric System Direct Memory Access DMA System InterruptsHardware IRQ System Function4Physical and Operating Specifications System Function Shipping ConfigurationSystem I/O Address HexSystem I/O EGA/VGA6Physical and Operating Specifications Memory AddressesMemory Address Size System Function 325W Power Supply 325W Power Supply SpecificationsInput Specifications Low Range High Range 8Physical and Operating Specifications Diskette DriveMB Diskette Drive Zip Drive MB ZIP Drive10Physical and Operating Specifications CD-ROM Drive32X Max Tray-Load CD-ROM Drive IDE 32X Max CD-ROM Drive IDE 12Physical and Operating Specifications DVD-ROM Drive6X Max DVD-ROM Drive 6X Max DVD-ROM Drive 14Physical and Operating Specifications GB Wide-Ultra Scsi Hard DriveRpm drive 10K rpm drive GB Wide-Ultra Scsi Hard Drive 7200 rpm 16Physical and Operating Specifications GB Ultra ATA Hard DriveDrive Configuration Drive Performance GB Ultra ATA Hard Drive 7200 RPM18Physical and Operating Specifications GB Wide Ultra2 Hard Drive 10,000 RPMValue Performance CriteriaCompaq Enhanced Keyboard Dimensions Metric Audio SystemKeyboard Audio System20Physical and Operating Specifications Button Mouse Dimensions MetricMouse Graphics Controllers GLoria Synergy+ Graphics Controller Maximum Color SupportMaximum Refresh Colors Supported Rate22Physical and Operating Specifications Resolutions Colors Maximum Refresh Rate HzColors Maximum Display Area Horizontal Refresh Rate kHz Vertical Refresh Rate Hz 24Physical and Operating Specifications Resolutions ColorsMillennium G200 Graphics Controller Maximum Color Support RJ-45 Network Cable Specifications Network ControllerEthernet Network Interface Controller NIC External Connectors Reference ConnectorPhysical Location 2External Connectors External ConnectorsReference Connector Function Connector and Icon Orange Pin Signal Connector and Icon Green Pin SignalPin Assignments Keyboard4External Connectors Connector and Icon Pin SignalParallel Interface Connector and Icon Serial Interfaces6External Connectors Pin SignalMonitor Ethernet RJ-45 Universal Serial Bus USBScsi Connector 8External ConnectorsLine-In Connector Line-Out ConnectorMicrophone Connector Headphone ConnectorIndex Index-2 Index-3 Index-4 Index-5 Index-6 Index-7 Index-8 Index-9 Index-10 Index-11 Index-12