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Dell H310, H710P, H810 manual Troubleshooting, BIOS Error Messages, Discovery Error Message

Models: H310 H710 H710P H810

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Troubleshooting

To get help with your Dell PowerEdge RAID Controller (PERC) H310, H710, H710P and H810, you can contact your Dell Technical Service representative or see support.dell.com.

BIOS Error Messages

The controller BIOS read-only memory (ROM) provides Int 13h functionality (disk I/O) for the virtual disks connected to the controller. You can boot from or access the physical disks without a driver.

Discovery Error Message

Error Message: A discovery error has occurred, please power cycle the system and all the enclosures attached to this system

Probable Cause: This message indicates that discovery did not complete within 120 seconds. The SAS cables for your system might be improperly connected.

Corrective Action: Check the cable connections and fix any problems. Restart the system.

Extra Enclosure Error Message

Error Message: There are X enclosures connected to connector Y, but only maximum of 4 enclosures can be connected to a single SAS connector. Please remove the extra enclosures then restart your system.

Probable Cause: This message is displayed when the BIOS detects more than four enclosures connected to a single SAS connector.

Corrective Action: You must remove all additional enclosures and restart your system.

Troubleshooting

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Dell H310, H710P, H810 manual Troubleshooting, BIOS Error Messages, Discovery Error Message, Extra Enclosure Error Message

Contents

User’s Guide Dell PowerEdge RAID Controller PERC H310 H710, H710P, and H810Model UCPA-801, UCPB-800, UCPM-800 and UCPE-800 Notes, Cautions, and WarningsPhysical Disk Power Management ContentsSupported Operating Systems Types of Virtual Disk InitializationWrite-Back With No Battery is Employed 3 Deploying the PERC CardReconfiguration of Virtual Disks Using Persistent Hot Spare SlotsInstalling the Windows Drivers Setting up Redundant Path SupportSupport For Internal Reverting to Single Path SupportBIOS Configuration Utility 5 Management ApplicationsVirtual Disk Management CacheCade Virtual Disk Characteristics UEFI RAID Configuration UtilityConfiguring and Managing Troubleshooting Security Key Errors 7 Security Key andSecurity Key Implementation Security Key Management in theMissing Virtual Disks Error Message Missing Disks in Virtual Disk Error MessageWith Preserved Cache Error Message Virtual Disks Degraded Error MessageFatal Error or Data Corruption Reported Unable to Rebuild a Fault Tolerant Virtual DiskDegraded State of Virtual Disks PERC Card Not Seen in Device ManagerLinux Operating System Errors A Appendix RAID DescriptionContents Overview H310 SpecificationH710 H710PSupported Operating Systems Contacting Dell Related Documentation1 Go to support.dell.com 3 Select Select a Product in Product Support 4 Select Enter a TagPhysical Disk Power Management FeaturesTypes of Virtual Disk Initialization Configured Spin Down DelayBackground Initialization of Virtual Disks Fast Initialization of Virtual Disks Full Initialization of Virtual DisksDisk Roaming Consistency ChecksVirtual Disk Migration Perform the following steps to use disk migration Write-Back and Write-Through Virtual Disk Write Cache PoliciesVirtual Disk Read Cache Policies Conditions Under Which Forced Write-Back With No Battery is EmployedConditions Under Which Write-Back is Employed Reconfiguration of Virtual Disks a mirrored virtual disk by adding one disk Table 2-1. RAID Level MigrationThe SMART Feature Fault ToleranceAutomatic Replace Member with Predicted Failure Patrol ReadRedundant Path Support For PERC H810 Only Physical Disk Failure Detection Using Persistent Hot Spare SlotsPhysical Disk Hot Swapping Controller Cache Preservation Using Replace Member and Revertible Hot SparesCache Data Recovery Battery Transparent Learn CycleCache Preservation With Non-Volatile Cache NVC TLC Time FrameWhen to Replace the Battery Features Deploying the PERC Card Removing the PERC Controller Installing the PERC ControllerSAS cable connectors2 Figure 3-1. Removing and Installing the PERC AdapterPCIe slot PERC adapterPERC stack-up connector Figure 3-2. Removing and Installing the PERC Mini Blade ControllerPERC mini monolithic controller Support For Internal Multiple ControllersSetting up Redundant Path Support on the PERC H810 Adapter Page storage Figure 3-4. Redundant Path Support Configuration With Two EnclosuresInstalling the Windows Drivers Driver InstallationCreating the Driver Media Creating the Device Driver Media Pre-Installation Requirements3 Click Continue Downloading Drivers From the Dell Support Website1 Turn off the system 2 Install the new RAID controller in the system Updating Existing Windows Server 2008 or Windows Server 2008 R2 8 Select Install from a list or specific location4 Click Device Manager Updating the Linux Driver Installing or Updating the RPM Driver Package With KMOD Support Installing or Updating the RPM Driver Package With DKMS SupportUpgrading the Kernel Installing or Updating the RPM Driver Package With KMP SupportDriver Installation Dell OpenManage Storage Management Management Applications for PERC CardsEntering the BIOS Configuration Utility BIOS Configuration UtilityMenu Navigation Controls Exiting the Configuration UtilityTable 5-1. Menu Navigation Keys NotationTable 5-1. Menu Navigation Keys continued to exit the BIOS Configuration UtilityNotation Meaning and UseTable 5-1. Menu Navigation Keys continued Setting Up Virtual DisksNotation Meaning and UseParameter Table 5-2. Virtual Disk Parameters and DescriptionsDescription RAID LevelTable 5-2. Virtual Disk Parameters and Descriptions continued or Adaptive. The default is Adaptive-Read-AheadParameter DescriptionCreating Virtual Disks Virtual Disk Management10 Select additional disks, if required j Press Tab to move the cursor to Initialize and press Enter Converting Physical Disk to Non-RAID for PERC H310 Converting Physical Disk to RAID Capable for PERC H310Initializing Virtual Disks Checking Data Consistency Importing or Clearing Foreign Configurations Using the VD Mgmt Menu All the physical disks in a configuration are removed and re-inserted a Select Foreign Configuration View to display the Break Mirror Break Mirror in BIOS Configuration Utility 3 Select Manage Preserved Cache Managing Preserved CacheCreating a dedicated hot spare Managing Dedicated Hot SparesDeleting a dedicated hot spare Deleting Disk Groups Deleting Virtual DisksClearing the Configuration BIOS Configuration Utility Menu Options4 Select Clear Config Virtual Disk Management VD Mgmt menuVirtual Disks Physical Disks Virtual Disk Management VD Mgmtin Left Panel Information Displayed in Right PanelVirtual Disks Disk Group # PropertiesManagement Applications for PERC Cards Menu Item Selected Information Displayed in Right Panel in Left Panelin Left Panel Information Displayed in Right PanelManagement Applications for PERC Cards Table 5-4. Virtual Disk Actions Virtual Disk ActionsAction DescriptionPhysical Disk Management PD Mgmt Rebuild Physical Disk ActionsController Management Ctrl Mgmt Configuration Utility CtrlR Controller Management ActionsTable 5-8. Controller Management Options OptionSetting LED Blinking Foreign Configuration ViewPhysical Disk Management Removing Global or Dedicated Hot Spares Creating Global Hot SparesReplacing an Online Physical Disk Restrictions and Limitations Stopping Background InitializationController Management Enabling Boot SupportPerforming a Manual Rebuild of an Individual Physical Disk Enabling BIOS Stop on Error Enabling Auto Import Restoring Factory Default Settings UEFI RAID Configuration UtilityEntering the UEFI RAID Configuration Utility Configuration Options Exiting the UEFI RAID Configuration UtilityController Management Physical Disk Management Virtual Disk ManagementEnclosure Management CacheCade CacheCade Virtual Disk CharacteristicsCacheCade Virtual Disk Management Configuring and Managing CacheCade Virtual Disks5 Select Create CacheCade Virtual Disk and press Enter Create CacheCade Virtual DiskDelete CacheCade Virtual Disk Reconfiguring CacheCade Virtual DisksAutomatic Reconfiguration of CacheCade Virtual Disks Manual Resizing of CacheCade Virtual Disks Security Key and RAID Management Security Key Management in the BIOS Configuration UtilitySecurity Key Implementation Create Security Key Local Key Management LKMChange Security Key Delete Security Key Securing Pre-Existing Virtual Disks Creating Secured Virtual DisksPage Instant Secure Erase Secured Foreign Import Errors Troubleshooting Security Key ErrorsFailure to Select or Configure Non Self-Encrypting Disks non-SED Failure to Delete Security KeyFailure to Instant Secure Erase Task on Physical Disks Security Key and RAID Management BIOS Error Messages TroubleshootingDiscovery Error Message Extra Enclosure Error MessageMissing Disks in Virtual Disk Error Message Cache Data Lost Error MessageError Message The following virtual disks have missing Missing Virtual Disks Error Message Previous Configuration of Disks Removed Error MessageBIOS Disabled Error Message Dirty Cache Data Error MessageCorrective Action Enable the ROM option Adapter at Baseport not Responding Error Message Drive Configuration Changes Error MessageOffline or Missing Virtual Drives With Preserved Cache Error Message Virtual Disks Degraded Error Message Virtual Disks Offline Error MessageVirtual Disks Partially Degraded Error Message Memory or Battery Problem Error MessageForeign Configuration Found Error Message Firmware Fault State Error MessageError Message Firmware is in Fault State Previous Configuration Cleared or Missing Error Message Foreign Configuration Not Found in CtrlR Error MessageInvalid SAS Topology Detected Error Message Configured Disks Removed or Not Accessible Error Message Multibit ECC Errors Detected Error MessagesBattery Discharged or Disconnected Error Message Memory ErrorsDegraded State of Virtual Disks Corrective ActionPreserved Cache State General IssuesPERC Card Has Yellow Bang in Device Manager PERC Card Not Seen in Device ManagerUnable to Rebuild a Fault Tolerant Virtual Disk Physical Disk IssuesPhysical Disk in Failed State Multiple Disks Become Inaccessible Fatal Error or Data Corruption ReportedPhysical Disk Displayed as Blocked Virtual Disk Fails During Rebuild Using a Dedicated Hot Spare Virtual Disk Fails During Rebuild Using a Global Hot SpareRebuilding a Failed Physical Disk Physical Disk Fails During Reconstruction on Redundant Virtual Disk Virtual Disk Fails Rebuild Using a Dedicated Hot SparePhysical Disk Takes a Long Time to Rebuild Issue A physical disk is taking longer than expected to rebuildSmart Error Detected on a Physical Disk in a Redundant Virtual Disk SMART ErrorsCorrective Action Smart Error Detected on a Physical Disk in a Non-Redundant Virtual Replace Member ErrorsSource Disk Fails During Replace Member Operation Target Disk FailsVirtual Disk Policy is Assumed as Write-Through Error Message Linux Operating System ErrorsDriver Does not Auto-Build into New Kernel Error Message Unable to Register SCSI Device Error MessageFigure 8-1. Disk Carrier LED Indicators Disk Carrier LED IndicatorsSummary of RAID Levels Appendix RAID DescriptionDisk Striping RAID TerminologySpanned RAID Levels Disk MirroringParity Data Figure A-4. Example of Dual Distributed Parity RAID Figure A-3. Example of Distributed Parity RAIDParity Index Page write policy Index