Dell H710P, H310, H810 manual Troubleshooting Security Key Errors, Secured Foreign Import Errors

Troubleshooting Security Key Errors

Secured Foreign Import Errors

A foreign configuration is a RAID configuration that already exists on a replacement physical disk that you install in a system. A secured foreign configuration is a RAID configuration that was created under a different security key. There are two scenarios in which a secured foreign import fails:

•The passphrase authentication fails—A VD secured with a security key different from the current controller security key cannot be imported without authentication of the original passphrase used to secure them. Supply the correct passphrase to import the secured foreign configuration. If you have lost or forgotten the passphrase, the secured foreign disks remain locked (inaccessible) until the appropriate passphrase is entered or if they are instant secure erased.

•The secured VD is in an offline state after supplying the correct passphrase—You must check to determine why the virtual disk failed and correct the problem. See "Troubleshooting" on page 109.

Failure to Select or Configure Non Self-Encrypting Disks (non-SED)

A virtual disk can be either secured or unsecured depending on how it was configured when created. In order to create a secured virtual disk, the controller must have a security key present and must be composed of SEDs only. In order to select/configure non-SED, you must create an unsecured virtual disk. You can create an unsecured virtual disk even if there is a security key present. Select the secure VD option as No in the Create New VD menu. See "Creating Virtual Disks" on page 58 for steps on how to create an unsecured virtual disk.

Failure to Delete Security Key

A security key is used to lock or unlock access to a security-enabled component. This key is not utilized in the actual encryption of data. If a security key is present, both secured and unsecured virtual disks may exist.

To delete the security key, you must have a previously established security key present on the controller and there can not be any configured secured disks. If there are configured secured disks, remove or delete them.

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Security Key and RAID Management