Kodak 3.1 manual Error codes/messages

KODAK HERO 3.1 All-in-One Printer

Problem				Possible Solutions
Print quality	• For best results, use paper with the COLORLOK Technology logo on the package.
	• Make sure the paper is loaded correctly. See Loading paper, page 22.
	•	Clean the printhead:
		–	Press Home.
		–	Press	to select Maintenance, then press OK.
		–	Press	to select Clean Printhead, then press OK.
	•	Calibrate the printer:
		–	Press Home.
		–	Press	to select Maintenance, then press OK.
		–	Press	to select Calibrate Printer, then press OK.
	• For more information, go to www.kodak.com/go/hero3_1support, then type the
		problem in the search field.
Ink cartridge	• Make sure KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or
		refilled ink cartridges.
	• Remove, then install the cartridges again. Make sure the cartridges click into place.
Paper jam	• Open the access door and gently remove any paper from inside the printer.
	• Make sure the paper in the tray is free of tears or creases.
	• Make sure you do not overload the paper input tray.
	For more information, go to www.kodak.com/go/hero3_1support, then type jam in the
	search field.
Error codes/messages	• Go to www.kodak.com/go/hero3_1support, then type your error code or message.
or other problems
	If you need to contact Kodak (see www.kodak.com/go/contact), have the following
you cannot resolve
	information available:
	• Kodak Service Number (located inside the printer when you open the access door)
	• Printer model number (located on the control panel)
	• Computer model, operating system, and version of Home Center Software
	• Exact wording of any error message(s) and the error code

www.kodak.com/go/aiosupport 78