Kodak 3.1 manual Troubleshooting, Basic troubleshooting

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Troubleshooting

Basic troubleshooting

If you experience a problem with your printer, restarting it will sometimes fix the program. Turn off your printer, wait five seconds, then turn on your printer.

If you are still experiencing a problem, use the following information to troubleshoot your printer.

	Problem		Possible Solutions
	Printer does not	• Make sure you are using the power cord that came with your printer.
	power on
		• Make sure the power cord is connected to the AC adapter, it is plugged into an
		outlet or power strip, and that the LED on the AC adapter is lit.
		• Make sure that the power cord is securely connected to the power cord port in the
		back of the printer.
	Printer not detected	• Make sure your printer is plugged in and turned on.
		• If you are using a USB cable, make sure that:
		– it is a USB 2.0 high-speed cable.
		– it is connected to both your printer and your computer.
		– you restart the computer if the USB cable was disconnected from the printer
		then reconnected, or if power to the printer was interrupted.
		• If you are using a wireless connection, make sure that:
		– the Wi-Fi connectivity LED on the printer is glowing steadily.
		– the printer is connected to your wireless network.
		To check:
		a. On the printer, press Home.
		b. Press	to select Network Settings, then press OK.
		c. Press	to select View Network Configuration, then press OK.
		Make sure that the Active Connection Type is Wi-Fi, and that the IP Address
		is not 0.0.0.0.
		– your router is transmitting data.
		– the firewall (excluding WINDOWS Firewall) is allowing the services needed for
		your printer.
		For more information, go to www.kodak.com/go/inkjetnetworking.
	Wireless connectivity	For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking.
	Carriage jam	• Open the access door and clear any obstructions.
		• Make sure the printhead and ink cartridges are installed correctly.
		(The printhead and ink cartridges are installed correctly when you hear them click
		into place.)
77		www.kodak.com/go/aiosupport