Manuals / Kodak / Computer Equipment / All in One Printer

Kodak 3.1 manual Getting help on the Web, For more troubleshooting information

Models: 3.1

1 97

Download 97 pages 32.23 Kb

Page 84

Image 84

Troubleshooting

Getting help on the Web

For more troubleshooting information:

Get help with wireless networking.	www.kodak.com/go/inkjetnetworking

Search our knowledge base of Questions and	www.kodak.com/go/hero3_1support
Answers.

Download the latest firmware and software for	www.kodak.com/go/hero3_1downloads
optimal printer performance.

Get help with problems you cannot resolve.	Contact Kodak at www.kodak.com/go/contact and have the
	following information available:
	– Kodak Service Number (located inside the printer when you
	open the access door)
	– Printer model number (located on the control panel)
	– Computer model, operating system, and version of Home
	Center Software

79	www.kodak.com/go/aiosupport

Page 84

Image 84

Kodak 3.1 manual Getting help on the Web, For more troubleshooting information

Contents

Extended User Guide KODAK HEROAll-in-One Printer Eastman Kodak Company Rochester, NY Eastman Kodak Company SeptemberTable of contents 1 Printer Overview2 Networking Your Printer 3 Online Printer Management Tool6 Mobile Printing 7 Copying8 Scanning 9 Maintaining Your Printer10 Troubleshooting 11 Product and Safety SpecificationsKODAK HERO 3.1 All-in-One Printer Waste electrical and electronic equipment labelingPrinter Overview ComponentsControl panel FeatureDescription Home Center Software Printer OverviewOrdering supplies Configuring printer settings Time to Low PowerDate and Time LanguageConnecting to a wireless network Networking Your PrinterBefore you connect Connecting to a wireless network using the Wi-Fi Setup Wizard Connecting to a non-WPS wireless router6. When the confirmation message appears, press OK Connecting to a WPS wireless router a. With Push Button ConfigurationPressing a button Entering a PINUsing the LCD keyboard Setting up an IP AddressHow to enter the address in the printer menu The address as it may appear in your documentationViewing the network configuration Dynamic DHCP Manual StaticPrinting the network configuration Installing your printer on additional computers on the networkConnecting to another KODAK All-in-One Printer 1. Select Start All Programs Kodak Kodak Printer Setup UtilityChanging from USB to a wireless connection 4. Select Start All Programs Kodak Kodak Printer Setup UtilityOn a computer with MAC OS 1. Select Apple System Preferences If your printer is connected to a computer with WINDOWS OSIf your printer is connected to a computer with MAC OS 3. Select Apple System PreferencesOnline Printer Management Tool Accessing the Online Printer Management Tool Directly from Home Center Software v7.x or higherOn any printer-supported computer Using the Online Printer Management Tool Adding a GOOGLE Cloud Print Account3. Select Cloud Printing Google Cloud Print 4. Click Register Printer7. Click Register Printer a. Select the Proxy Setup check box6. If you use a Proxy server to connect to your network b. In the HTTP Proxy field, type the Proxy server URL3. Select Cloud Printing Google Cloud Print 4. Click Edit Settings 8. Click Claim Printer NowEditing a GOOGLE Cloud Print Account Adding a KODAK Email Print Service Account 3. Select Cloud Printing Kodak Email Print Servicea. Next to Access Control, click Edit 4. Click Get Printer Email AddressHandling Paper Paper typesPaper sizes Envelope sizes Loading paperLoading plain paper IMPORTANT Do not load envelopes with cutout or clear windowsHandling Paper Paper output tray extender4. Fan and stack the paper 5. Move the paper-edge guides until they touch the paperKODAK HERO 3.1 All-in-One Printer Loading photo paper Handling Paper5. Move the paper-edge guides until they touch the paper Loading envelopes IMPORTANT Do not load envelopes with cutout or clear windows5. Move the paper-edge guides until they touch the envelopes KODAK HERO 3.1 All-in-One PrinterPrinting Printing documentsPrinting two-sided documents Printing two-sided documents from a computer with WINDOWS OSPrinting forms from the control panel Printing two-sided documents from a computer with MAC OSPrinting pictures Viewing pictures on a memory cardFinding pictures on a memory card Using default settings to print a picture Printing from a memory cardChanging the settings and printing pictures memory card slot3. Press or to select the picture you want to print, then press OK Adjusts the image brightness to correct To save the settings as the new defaultIf the selected copy size is smaller than Photo Paper QualityPrinting panoramic pictures Printing tagged pictures Zooming and cropping pictures Printing from a wireless device Transferring pictures to a computerTransferring pictures to a computer with WINDOWS OS Transferring pictures to a computer with MAC OS Mobile Printing Printing from an iPhone, iPad, or iPod touch DevicePrinting from a BLACKBERRY Device Printing from an ANDROID OS Device KODAK OFFICE HERO 3.1 All-in-One PrinterUsing the default settings to copy a document CopyingCopying a document Adjusting the settings and copying a document original on the scanner glass and theenlarges the original so that the copy 6. Press Start to begin copying CopyingChanging the number of copies of a document To change the number of copies2. Close the lid 3. Press Home 4. With Copy Document selected, press or to select a numberEnlarging or reducing a document To enlarge or reduce the size of the copy2. Close the lid 3. Press Home 4. With Copy Document selected, press OKDarkening or lightening a document Using the default settings to copy a photo Copying a photoAdjusting the settings and copying a photo size of the paper in the paper input trayCopy Photo Option Changing the number of copies of a photo To change the number of copies2. Close the lid 3. Press Home 4. Press to select Copy Photo, then press OKEnlarging or reducing a photo Darkening or lightening a photo Scanning Before you begin scanning2. Under the Tools heading, select Printer Scan Settings Crop when connected to a ScanningScanning from the control panel Scanning to a computer4. Press to select an option, then press or to change the setting see Changing the scan settings for scanningsee Changing the scan settings for scanning To save the settings as the new default, pressScanning to a Memory Card Settings DefaultsTo save the settings as the new default, press Scan OptionScanning from the computer 4. Click Printer Scan Settings, then select the Picture tab Scanning multiple pictures when connected to a computer with MAC OSScanning multiple pictures simultaneously 5. Click Scan ApplicationGeneral care and cleaning Maintaining Your PrinterCleaning the scanner glass and document backing 4. Dry the glass with a lint-free cloth Replacing ink cartridges IMPORTANT Do not use non-Kodak brand or refilled ink cartridgesTo replace an ink cartridge 1. Make sure your printer is on The ink cartridges are located in the printhead3. Pinch the tab on the ink cartridge 4. Lift the ink cartridge out of the printhead5. Remove the new ink cartridge from its bag 9. Close the access door 6. Remove the cap 7. Insert the ink cartridge into the printhead8. Press down on the ink cartridge tab until you hear a click Maintaining Your PrinterReplacing the printhead 5. Lift the used printhead out of the carriage 6. Remove the new printhead from its bag7. Remove the protective cap from the printhead 8. Place the new printhead into the carriageKODAK HERO 3.1 All-in-One Printer 13. Close the access door 10. Insert the black ink cartridge into the printhead11. Press down on the ink cartridge until you hear a click 12. Repeat steps 10 - 11 for the color ink cartridgeTo update the software To update the firmware5. Under Printer Resources, click Check for Printer Firmware Updates Updating the software and printer firmwareMonitoring and adjusting printer performance 4. Click Check for Software Updates5. Click Check for Printer Firmware Updates Updating if your printer is connected to a computer with MAC OSResetting factory defaults Troubleshooting Basic troubleshootingError codes/messages Getting help on the Web For more troubleshooting informationPower light Wi-Fi connectivity LEDStatus lights Setup Wizard see Connecting to a wireless networkProduct and Safety Specifications Specifications and featuresPhoto printing features Copy document featuresCopy photo features Scanning featuresPaper input tray features Ink cartridgesPhysical specifications WarrantyConnectivity Software supportSystem requirements Computer with WINDOWS OSComputer with MAC OS Paper types supportedPaper sizes supported Photos 4 x 6 in. / 10 x 15 cm 4 x 7 in. / 10 x 18 cmSafety information LCD screen safety Ink cartridge safetyRegulatory compliance FCC statementCanadian statements European compliance statementGerman compliance statement ENERGY STAR Qualified All-in-One Printer REACH Article 33 declarationsWaste electrical and electronic equipment labeling Warranty Information Limited WarrantyLimited Warranty Coverage LimitationsDeclaration of Conformity KODAK HERO 3.1 All-in-One Printer