Correcting Problems
Troubleshooting
Before requesting service, you may be able to identify or correct problems yourself. Make a test print, and then use the following chart to find quick solutions to some general printer problems. If you can't resolve the situation, refer to the ªGetting Additional Helpº section at the end of this chapter.
Symptom |
|
| Possible solution(s) |
|
|
| |
Printer does not power up. | Make sure the power switch is | ||
|
| in the ªIº position. | |
| Make sure all cables and cords | ||
|
| are plugged in properly. | |
|
|
|
|
Printer does not initialize. |
| 1. | Turn off the printer and the |
|
|
| host computer. |
|
| 2. | Disconnect the interface |
|
|
| cable from the printer. |
|
| 3. | Turn both machines back on |
|
|
| again. |
|
| 4. | Reconnect the interface cable |
|
|
| to the printer. |
|
|
| |
Printing takes significantly more | Image file size may be larger | ||
time than usual. |
| than usual and may therefore | |
|
| take longer to process. | |
| Reduce the room temperature | ||
|
| or turn the printer off for ten | |
|
| minutes to let it cool. | |
|
|
|
|
4±4 | January 1998 |
