Kodak i1800 Series manual Problem solving, 6-12, A-61555March

Problem solving

Use the chart below as a guide to check possible solutions to problems you may encounter when using the Kodak i1800 Series Scanners.

Problem	Possible Solution
Scanner does not power on	Make sure that:
	• the power cord is plugged securely into the receptacle in the back of
	the scanner.
	• the wall outlet is not defective (call a licensed electrician).
	• both power switches are on (the main breaker switch on the back of the
	scanner and the power switch located on the side of the scanner).
Scanner is not being recognized by the	Make sure that:
Scan Validation Tool	• when the software was installed, it was installed by someone with
	Administrator privileges.
	• the FireWire cable is plugged in securely.
	• the scanner shows up in the Device Manager as an “imaging” device.
	• you cycle power on the scanner and PC. First cycle power to the PC.
	Then make sure the FireWire cable is securely fastened, then restart
	the scanner.
The scanner will not scan/feed	Make sure that:
documents	• the power cord is plugged in and the power is on.
	• the pod is completely closed.
	• the scanner is enabled from the host.
	• documents are making contact with the feed module.
	• for documents that require special handling, press the gap release
	button during feeding.
	• the documents meet specifications for size, weight, etc.
	• if you are feeding small documents, be sure that the documents are
	covering the paper present sensor in the input elevator.
	• you check the feed module, separation roller, and pre-separation pad
	for signs of wear and replace these parts if necessary.
	• a very dark document or curled document is not on the bottom of the
	stack. Place a white sheet of paper at the bottom of the stack and scan
	again.
	• use Count Only mode to test feeding.
Side guides will not move	Remove all documents from the input elevator and be sure the locking
	switch is in the unlocked position.
More than one document is entering the	Make sure that:
transport at one time	• the guidelines for document preparation have been followed (e.g.,
or	staples, paper clips are removed; lead edges are aligned, etc.)
too many multifeeds are being detected	• documents meet specifications for size and weight.
	• the multifeed sensors are clean.
	• the separation roller, feed module, and pre-separation pad are clean
	and properly installed.
	• you have checked the feed module tires, separation roller tires and pre-
	separation pad for signs of wear and replaced as needed.
	• ultrasonics have been calibrated.
Image quality is poor or has decreased	Make sure that:
	• the imaging guides are clean. See Chapter 5, Maintenance.
	• the scanner has been calibrated. See Chapter 3, “Calibrating the
	scanner”.
	• if using iThresholding, reduce the Contrast value.
	• try a different color table.
	• for color or grayscale images, consider creating a custom color table
	using the Brightness and Contrast Control utility.
	If unsatisfactory image quality persists, call Service.

6-12 A-61555 March 2007