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Chapter 10
Camera/Computer Communications
For camera dock 6000 troubleshooting, see page 75.
Problem Cause Solution
The computer
cannot
communicate
with the
camera.
There is a problem with
the configuration of the
USB port on the
computer.
See this file on the EasyShare
software CD: USB.html Or, go to:
www.kodak.com/go/
camerasupport
Camera power is off. Turn on the camera (page 7).
Battery is not charged. Recharge the battery (page4).
Some Advanced Power
Management utilities on
laptops turn off ports to
save battery life.
See the Power Management section
of the laptop user’s guide to disable
this feature.
USB cable is not
securely connected.
Connect cable to camera and
computer port (page 67).
Software is not installed. Install the software
(page 63).
Too many applications
are running on the
computer.
Disconnect camera from the
computer. Close all software
applications, reconnect camera.
The Battery Monitor or
similar software runs
constantly.
Close that software before starting
the Kodak software.
Cannot transfer
pictures. Add
New Hardware
Wizard cannot
locate drivers.
Software is not installed. Disconnect USB cable. (If using
camera dock, disconnect cable and
remove camera from dock). Install
EasyShare software (page 63).