Konica Minolta C451 manual Troubleshooting, 10-2

Troubleshooting

10

Symptom	Probable cause	Action
The machine does not	The printer driver selected for	Check the printer name selected.
start printing although	printing is not compatible with the
the print job was com-	printer controller.
pleted on the compu-
	The network cable, or USB cable	Check that the cable is connected
ter.
	is disconnected.	properly.
	An error has occurred in this ma-	Check this machine’s control
	chine.	panel.
	A print job is queued in this ma-	Check the job order on the Active
	chine, delaying printing.	Jobs list of the machine’s control
		panel.
	“Save in User Box” was selected	Check if the print job is stored on
	for the print job.	the Box screen of this machine’s
		control panel.
	“Secure Print” was selected for	Check if the print job is held on the
	the print job.	Secure Print User Box screen of
		this machine’s control panel.
	If the account track settings have	Enter the correct department
	been applied, an unregistered de-	name (or password).
	partment name (or password)
	may have been entered.
	If the authentication settings have	Enter the correct user name (or
	been applied, an unregistered	password).
	user name (or password) may
	have been entered.
	Available computer memory	Perform a test print to check
	space is not sufficient.	whether printing is possible.
	The connection of this machine to	Consult with the network adminis-
	the network is not yet established	trator.
	(while connecting to a network).
	The enhanced security mode may	Specify the authentication set-
	be enabled on this machine.	tings in the enhanced security
		mode. For details, consult with
		the network administrator.

If the problem persists after all of these procedures have been performed, read the User’s Guide [Copy Operations].

C451 10-2