Kyocera E1100 manual Get Help, User Guide, Customer Support, Qualified Service

14 Get Help

User Guide

You have a user guide located on your phone. To access this user guide, select Menu > Settings > Phone Info > User Guide.

The user guide for your phone is also located on the web at www.kyocera-wireless.com/support.

Customer Support

Your service provider’s customer support department may be accessible directly from your phone when you dial a number, such as *611 (check with your service provider). They can answer questions about your phone, phone bill, call coverage area, and specific features available to you, such as call forwarding or voicemail. For questions about the phone features, refer to the materials provided with your phone, or visit www.kyocera-wireless.com.

For additional questions, you may contact the Kyocera Wireless Corp. Customer Care Center in any of the following ways:

•Web site: www.kyocera-wireless.com.

•Email: phone-help@kyocera-wireless.com.

•Phone: 1-800-349-4478 (U.S. and Canada) or 1-858-882-1401.

•Customer support phone numbers are also available in the following countries:

–India: 1-600-121214 or 0124-284-5000

–Puerto Rico: 1-866-664-6443

Before requesting support, please try to reproduce and isolate the problem. When you contact the Customer Care Center, be ready to provide the following information:

•The name of your service provider.

•The actual error message or problem you are experiencing.

•The steps you took to reproduce the problem.

•The phone’s mobile equipment identifier (MEID).

Note: To locate the MEID select Menu > Settings > Phone Info > Build Info and scroll down to MEID for the 18-digit number. If your phone uses an electronic service number (ESN), then ESN replaces MEID.

Qualified Service

If the problem with your phone persists, return the phone with all accessories and packaging to the dealer for qualified service.

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