Attention: The setup configuration on the computer you are servicing might have been customized. Running Automatic Configuration might alter the settings. Note the current configuration settings (using the View Configuration option); then, when service has been completed, verify that those settings remain in effect.

Strategy for replacing a hard disk drive, a solid-state drive, or an mSATA solid-state drive

Always try to run a low-level format before replacing a hard disk drive. This will cause all customer data on the hard disk to be lost. Be sure that the customer has a current backup of the data before doing this task.

Attention: The drive startup sequence in the computer you are servicing might have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten.

If the computer is equipped with both a hard disk drive and an mSATA solid-state drive, do not use the mSATA solid-state drive as a bootable device. The mSATA solid-state drive is used for the “cache” function and to support the Intel® Rapid Start Technology. We recommend that users do not replace the mSATA solid-state drive by themselves. Otherwise, the “cache” function will not work and the Intel Rapid Start Technology cannot be used any more.

Attention: Ensure that you partition the mSATA solid-state drive after installing it on the computer you are servicing. Otherwise, the mSATA solid-state drive will not function correctly. For instructions on how to partition an mSATA solid-state drive, go to http://www.lenovo.com/support/msata-fru.

Important notice for replacing a system board

Some components mounted on a system board are very sensitive. Improper handling of a system board can cause damage to those components, and might cause a system malfunction.

Attention: When handling a system board:

Do not drop a system board or apply any excessive force to it.

Avoid rough handling of any kind.

Avoid bending a system board and hard pushing to prevent cracking at each Ball Grid Array (BGA) chipset.

How to use error message

Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code might also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing.

Strategy for replacing FRUs for CTO, CMV, and GAV

Product definition

Dynamic Configure To Order (CTO)

This provides the ability for a customer to configure a Lenovo solution from an eSite, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label, Product Entitlement Warehouse (PEW), and eSupport will load these products as the 4-digit MT and 3-digit model, where model = “CTO” (Example: 1829-CTO).

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Lenovo S230U manual Important notice for replacing a system board, How to use error message, Dynamic Configure To Order CTO