Chapter 3. Solving computer problems
Note: See Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible.
Frequently asked questions
This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page 1.
What safety precautions should I follow when using my ThinkPad computer?
See the separate Safety and Warranty Guide for detailed information about safety.
How can I prevent problems with my ThinkPad computer?
See “Read this first” on page v, and also Chapter 2, “Taking care of your ThinkPad computer,” on page 3 of this Guide. More tips can be found in the following sections of Access Help:
vPreventing problems
vTroubleshooting
What are the main hardware features of my new ThinkPad computer? See “About your computer” in Access Help.
Where can I find the detailed specifications for my ThinkPad computer? See http://www.lenovo.com/think/support.
I need to upgrade a device or I need to replace one of the following: the
HDD, the SSD, the PCI Express Mini Card, the memory, the keyboard, or the palm rest.
See the Appendix B, “Customer Replaceable Units (CRUs),” on page 63 of this Guide for the list of Customer Replaceable Units and the location of the instructions for removing or replacing components.
My computer is not operating properly.
See “Problem solving” in Access Help. This guide describes methods of troubleshooting for use when online Access Help is inaccessible.
Where are the recovery discs?
Your computer may have come with or without a recovery disc or Windows disc depending on your model. For an explanation of the alternative recovery methods offered by Lenovo, see “Restoring the factory contents” on page 36 of this Guide.
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