Getting Help and Service, ™ Note | Lenovo Y510 manual

Chapter 4. Getting Help and Service

Engineering change management - Occasionally, there might be changes that are required after a product has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes (ECs) available that apply to your hardware.

The following items are not covered:

Replacement or use of parts not manufactured for or by Lenovo or non warranted parts

Identification of software problem sources

Configuration of BIOS as part of an installation or upgrade

Changes, modifications, or upgrades to device drivers

Installation and maintenance of network operating systems (NOS)

Installation and maintenance of application programs

To determine if your Lenovo hardware product is under warranty and when the warranty expires, go to http://consumersupport.lenovo.com, and click Warranty, then follow the instructions on the screen.

Refer to your Lenovo hardware warranty for a full explanation of Lenovo warranty terms. Be sure to retain your proof of purchase to obtain warranty service.

If possible, be near your computer when you make your call in case the technical assistance representative needs to help you resolve a computer problem. Please ensure that you have downloaded the most current drivers and system updates, and recorded information before you call. When calling for technical assistance, please have the following information available:

Machine Type and Model

Serial numbers of your computer, monitor, and other components, or your proof of purchase

Description of the problem

Hardware and software configuration information for your system

The telephone numbers for your Customer Support Center location are located in “Appendix A. Warranty Information” on page 51.

Note:

Telephone numbers are subject to change without notice. For the latest list of Customer Support Center telephone numbers and hours of operation, visit the Support Web site at http://consumersupport.lenovo.com. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative.

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Lenovo Y510 warranty Getting Help and Service, ™ Note

Contents

Lenovo IdeaPad Y510 Page Contents Read This First Read This First Top View Getting to Know Your Computer Battery Capacity indicators Wireless LAN antennasSystem status indicators Power button Left-sideView AC power adapter jackGetting to Know Your Computer LAN port Getting to Know Your Computer Fan louvers Ieee 1394 connectorVGA port PCI Express card new card slot Right-side View Headphone/SPDIF jack externalMicrophone jack external Optical drive types vary by model Getting to Know Your Computer Video jackModem Port Security keyhole Battery latch spring loaded Bottom ViewSubwoofer Battery latch manual Getting to Know Your Computer Battery packHard Disk Drive/ TV card Specific models only compartment ™ Notes Front View Getting to Know Your Computer Array Microphone built-in Wireless device switchMulti-media reader slot CIR port „ Putting your computer to Sleep Using Your Computer„ Shutting Down Your computer ¾ Warning „ Adjusting the brightness Adjusting the display„ Switch between wide screen and normal screen Using Your Computer Using the Touch Pad „ Numeric Keypad Using the Keyboard Fn + PrtSc/SysRq System request „ Function Key Combinations „ Novo button Special keys and buttons Touch inductive panel a~l „ Touch inductive panel and multi-media buttons Multi-media buttons m~n System status indicators Drive in useNum Lock Power Indicator Using Your Computer Caps LockBattery Status Indicator Wireless Device Indicator Playing a CD Watching TV and DVD„ Watching TV „ Watching DVD Using the Integrated Camera „ Using PasswordsSecuring your computer To set a Supervisor Password To set a User password Changing or Removing the Supervisor Password Hard Disk Passwords Changing or Removing the User Password To set a hard disk password Changing or Removing the HDD Passwords Installing Device Drivers „ Checking Battery Status Using battery and AC adapter„ Using the AC Adapter „ Your Computer Batteries „ Charging the Battery Using Your Computer ™ Note „ Handling the Battery Frequently Asked Questions Troubleshooting Troubleshooting „ Display Problems „ a Password Problem „ Keyboard Problems„ Sleep or Hibernation Problems Troubleshooting „ Computer Screen Problems Screen is blankScreen is unreadable or distorted Incorrect characters appear on the screen „ Sound Problems „ Battery Problems „ a Hard Disk Drive Problem„ a Startup Problem „ Other Problems Your computer does not respondComputer does not start from a device you want Getting Help and Service Getting Help and ServiceGetting Help on the Web Getting Help and Service Getting Help around the World Caring Your Computer „ Be Careful about Where and How You Work Safety, Use, and Care Information „ Be Gentle with Your Computer„ Carry Your Computer Properly „ Take Care in Setting Passwords „ Handle Storage Media and Drives Properly„ Other Important Tips „ Cleaning the Cover of Your Computer „ Cleaning Your Computer Display „ Cleaning Your Computer Keyboard „ Ergonomic Information Accessibility and Comfort „ Questions about Vision? „ What If You are Traveling? „ General Tips for Maintenance Maintenance Safety, Use, and Care Information Warranty Information Appendix A. Warranty Information „ Types of Warranty Service Warranty Service Telephone Numbers Lenovo Warranty Service Telephone Numbers Appendix B. Customer Replaceable Units CRUs Memory ProcessorStorage device Display ExpressCard slot Wireless featuresOptical drive Camera Size Environment Power source AC adapter Battery pack Specifications Appendix D. Notices Appendix D. Notices „ Television output notice „ Wireless Interoperability Wireless related information „ Usage Environment and Your Health „ Federal Communications Commission FCC Statement Electronic Emissions Notices „ Industry Canada Class B Emission Compliance Statement „ Avis de conformité à la réglementation d’Industrie Canada„ European Union EMC Directive Conformance Statement For Taiwan „ Japanese Vcci Class B Statement„ General Recycling Statement Japan Recycling Statements EU Weee Statements „ Disposing of a Lenovo Computer Components Copyright Lenovo 2007. All rights reserved. U.S. Government Appendix D. Notices Trademarks CPU Index Handling Index