Manuals / Lexmark / Computer Equipment / All in One Printer

Lexmark 4800 manual Contacting Customer Support, 105, How do I contact Lexmark Customer Support?

Models: 4800

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Record the following information (located on the store receipt and the back of the printer), and have it ready when you contact us so that we may serve you faster:

•Machine Type number

•Serial number

•Date purchased

•Store where purchased

Related topics:

•“Using the Utility” on page 93

•“Recycling Lexmark products” on page 150

•“Contacting Customer Support” on page 105

Contacting Customer Support

How do I contact Lexmark Customer Support?

Call us at:

•US: 1-800-332-4120

Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET)

•Canada: 1-800-539-6275

English Monday–Friday (8:00 AM–11:00 PM ET) Saturday (Noon–6:00 PM ET)

French Monday–Friday (9:00 AM–7:00 PM ET)

•Mexico: 01-800-253-9627 Monday–Friday (8:00 AM–8:00 PM ET)

Note: Phone numbers and support times may change without notice.

Is contact information available online?

Yes. You can access the Lexmark home page on the World Wide Web at www.lexmark.com.

Maintaining the printer

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Lexmark 4800 manual Contacting Customer Support, 105, How do I contact Lexmark Customer Support?

Contents

Lexmark 4800 Series All-In-One Page Contents Glossary TroubleshootingSafety information Wired network example Common home network configurationsWireless network examples General networkingNetworking the printer Finding the MAC address Printing a network setup Wireless networkingTypes of wireless networks IP addressesFinding the signal strength InfrastructureAd hoc Installing the printer on a network Why do I need an installation cable?Networking the printer Know your security keysSharing the printer on a network Installing the printer on additional network computersSelecting a network printer Related topicsUsing a wireless network connection Finding a printer/print server located on remote subnetsClick Continue Why do I need to disconnect the installation cable? Tips for using network adaptersWhat do the Wi-Fi indicator lights mean? Select Xxxx Series MACnnnnnn, and then click AddAdvanced wireless setup Creating an ad hoc wireless network using MacDouble-clickWireless Setup Assistant Using the automatic paper type sensor Getting startedLoading paper Loading labels Loading envelopesLoading iron-on transfers Loading transparenciesLoading banner paper Loading custom-size paperChoosing compatible specialty paper types Learning about the All-In-One software print optionsChoosing a paper size Choosing a paper typeChoosing a print quality Collating copies using the computerSharpening an image Double-click the Lexmark 4800 Series Center iconPerforming printing and related tasks Resetting All-In-One software settings to defaultsPrinting a document Printing photosPrinting cards Printing borderless photosPrinting envelopes Printing transparencies Printing iron-on transfersPrinting a banner Printing color images in black and white Printing multiple pages on one sheetPrinting multiple copies of a stored document Printing the last page first reverse page orderPrinting on both sides of the paper duplexing Printing on both sides of the paper duplexing manually Printing document files from a memory card or flash drivePausing print jobs Printing a test page using the computerManaging print jobs Double-click the Lexmark 4800 Series Utility iconTo cancel a print job using the control panel Canceling a print jobTo cancel a print job using the computer Resuming print jobsLoading original documents on the scanner glass CopyingPerforming copying and related tasks Making a copyMaking a color or black-and-white copy Copying photos Adjusting the brightness of a copyAdjusting copy quality Collating copies using the control panelCollated Not collated Repeating an image on one Copying on both sides of the paper duplexing Enlarging or reducing an imageCopying multiple pages on one sheet N-Up From here You can Changing the default copy settingsLearning about the All-In-One Center scan options Choosing where to send scanned imagesEditing the Customize list Adjusting color settings when scanningTo add an application to the list To remove an application from the listCustomizing scan settings from the Scan dialog From here Go to Cropping photos using the software ClickSelect Auto-crop sensitivity Sharpening an image Adjusting the brightness of an imageSelecting the All-In-One Center Preferences setting Performing scanning and related tasksScanning a document Making a color or black-and-white scan Scanning multiple pages using the scanner glass Scanning a text-only document Scanning a text and graphics documentScanning an item for Web page viewing Scanning a portion of an image Scanning images for editingScanning clear images from magazines or newspapers Scanning text for editingScanning documents or images for e-mailing To cancel a scan using the control panel Canceling a scan jobTo cancel a scan using the software Saving a scanned imageSetting a network printer to scan Changing the default scan settingsScanning over a network Assigning a name to your computerSelecting printers that can scan to your computer Setting a scan to network PINRelated topics Connecting photo storage devices Inserting a memory cardSlot Memory card Inserting a flash drive Removing a memory card or flash drive Printing a photo or selected photos Working with photos using the control panelPrinting all photos from a memory device Printing photos from a PictBridge-enabled digital camera Press to select printer default settings Printing photos from a digital camera using DpofFrom here You can Editing photos using the control panelTransferring photos from a memory card to a flash drive Viewing a slideshow of photos on the control panel display Printing photos Working with photos using the computerPrinting borderless photos Printing color images in black and white Scanning documents or images for e-mailing Saving a scanned image Adjusting the brightness of an image Enlarging or reducing an image Enhancing photo print quality using the softwareSharpening an image Related topics Understanding the printer parts Checking the box contentsUse Understanding the parts of the printerRelated topics Using the control panel buttons and menus Using the control panelMode Main Menu Area Message From here You can Understanding the Copy Mode menuUnderstanding the Photo Card Mode menu Understanding the PictBridge Default Print Settings menu Understanding the Photo Edit Mode menuFrom here Press to select Browse and Print PhotosUnderstanding the Print Files Options menu Installing the printer software Understanding the Scan Mode menuUnderstanding the software Using the Printer Setup Complete dialog Using the Printer Selection dialogUsing the Page Setup dialog Click UninstallFrom here Choose Using the Print dialogFrom here Choose From here Choose Only Click Using Printer ServicesFrom here You can Using the All-In-One CenterUsing the Network Card Reader Choose Lexmark Network Card Reader Œ Preferences Click SettingsClick Advanced Using the UtilityUsing Printer Services on Understanding the printer Print cartridges Installing print cartridgesRemoving a used print cartridge Refilling print cartridges Using genuine Lexmark print cartridgesAligning print cartridges Click Report a non-Lexmark print cartridgeWiping the print cartridge nozzles and contacts Cleaning the print cartridge nozzlesPreserving the print cartridges Check paper Improving print qualityCheck print cartridges 100Ordering print cartridges Ordering suppliesOrdering paper and other supplies 101Cleaning the exterior of the printer Cleaning the scanner glassFinding information about the printer Related topicsDescription Where to find 103Lexmark 4800 Series folder 104 Description Where to find US Where to find rest of world105 Contacting Customer SupportHow do I contact Lexmark Customer Support? Is contact information available online?Setup troubleshooting Power button is not litIncorrect language appears on the display Printer does not appear in the Printer Selection dialog Software does not installDoes not print Test page does not print Reinstall the softwareCheck messages 109Make sure the printer is receiving power Make sure the cartridges are properly installed110 Cannot print from digital camera using PictBridge Printer is not able to communicate with the computerChecking the print cartridges Wireless troubleshooting Check your security keys112 Wireless network printer does not print Wi-Fi indicator light is not lit Remove and reinstall the internal print server114 Click Continue 115Wireless printer is no longer working 117 Printer cannot connect to the wireless networkWi-Fi indicator light is orange Make sure the access point is on Check MAC address119 120 Run the Wireless Setup Assistant againPing the access point Changing wireless settings after installationCheck the installation cable Checking your network nameRun the Wireless Setup Assistant Ping the printer122 Print troubleshooting Improving print qualityPoor text and graphic quality Poor quality at the edges Print speed is slow Partial document or photo printsPhoto smudges or scratches Prints with different fonts Glossy photo paper or transparencies stick togetherPrint is too dark or smudged Vertical straight lines are not smoothWhite lines appear in graphics or solid black areas Printer is plugged in but does not print Cannot print documents from a memory card or flash drive Check the memory card or flash drive129 Checking printer readiness Duplex unit does not operate correctlyChecking printer ports Click Make DefaultCheck the USB connection 131Copier does not respond Copy troubleshootingScanner unit does not close Poor copy qualityCopied item does not match the original item Partial document or photo copiesScanner does not respond Scan troubleshootingScan was not successful Check USB cable connectionPoor scanned image quality Scanning takes too long or freezes the computerCannot scan to an application Partial document or photo scansCannot scan to a computer over a network Select a different applicationPaper jam in the printer Jams and misfeeds troubleshootingPaper jam in the paper support Paper jam in the duplex unitPaper or specialty media misfeeds Check paper loading138 Printer does not feed paper, envelopes, or specialty media Adjust the paper guidesRemove each page as it is printed Check media loadingNothing happens when memory card is inserted Memory card reader and PictBridge troubleshootingBanner paper jams Memory card cannot be insertedCheck to see if the memory card contains photos Check to see if the memory card is damagedMake sure the USB cable is connected Check the network connection142 Select the printer on your wireless networkRemove tape from print cartridge Error messagesUse new paper 143144 Remove any obstructionsPaper Out Cover OpenPaper Jam Printer Carrier StallPaper Size/Type error Paper Mismatch146 Print File Error Cause Solution147 Saving settings Removing and reinstalling the software148 149 Edition notice Recycling Lexmark productsTrademarks 150151 Conventions Product informationIndustry Canada compliance statement Exposure to radio frequency radiationAvis de conformité aux normes de l’industrie du Canada Japanese Vcci notice Korean MIC statementEuropean Community EC directives conformity Industry Canada noticeIndustry Canada Canada 153154 Noise emission levels 155Meter average sound pressure, dBA Temperature information Information for Chinese RoHS program156 Product power consumption Power consumptionMode Description Power consumption Watts 157Off mode Power SaverTotal energy usage 158159 160 Limited warranty Statement of Limited WarrantyLexmark International, Inc., Lexington, KY 161Extent of limited warranty Limited warranty serviceLimitation of liability 162163 Additional rights164 Glossary165 Infrastructure modeSubnet 166