Paper misfeeds or jams
Paper misfeeds or multiple sheets feed
Make sure:
•You are using a paper recommended for inkjet printers.
•You do not force the paper down into the printer when you load it.
•The top edge of the paper extends above the top of the paper support if you are loading letter or A4 size paper.
•You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
•The paper guide is against the side of the paper and it does not cause the paper to bow in the sheet feeder.
•The printer is on a flat, level surface.
Printer does not feed envelopes
If regular paper feeds without problems, make sure:
•You are loading the envelopes correctly. For help, see page 3.
•You are using an envelope size supported by your printer, and it is selected in Printer Properties.
•Your application is designed to print envelopes. Check the user’s documentation that came with your application.
Troubleshooting
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Troubleshooting •• 31
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